I sent urgent documents to Kazakhstan. They were delivered exactly on time (3 days), and were in touch, notifying the status of the actions. And the price is good. I really liked the service!
The postal service has nothing to worry about, sent a parcel from Moscow to Bukhara on 12/30-23 via boxberry. the parcel has arrived, we call EMU, we write, everyone says one thing, the parcel has not arrived. Although boxberry has answered several times that the parcel has been delivered to the recipient's country and the status in the recipient's country. I do not recommend using this postal service.
I used this mail twice. The first time I did not understand that it is better to send with a car faster and cheaper. We paid $ 70 for the shipment of the jacket and were transported by air for 11 days. They were repackaged with scotch tape like in Chinese cargo and spoiled the appearance. A new one arrived from America, with an Emu. Uz is slightly battered, all in scotch tape.Prices are steeper than DHL service at the skirting board level. No information yet, you need to spend time and money to get through to them, the call center promises to resolve the issue, but does not call back anymore. Maybe they deliver parcels quickly in Uzbekistan, judging by the reviews, but my documents went abroad to Italy for almost a month to Russia for almost 2 weeks. Do not use this company!
Maintenance 0
Customer orientation 0
Clients need to focus on the courier's time, but although it is necessary to do the opposite in fact.
The call center doesn't know how to listen either.
It is better to use it with other services
Terrible service, they wrote that a courier should arrive during the day, spent the whole day waiting, the parcel was never delivered.
We called the support service several times, no one could clearly answer the questions, where is the courier now and when to expect delivery?
The post office is worse than ever, I ordered delivery from them to Almalyk since others do not deliver there. At first they could not pick up the goods from me for several days, then they said that after the transfer of the goods the next day the customer would have it, but in fact, even on the 3rd day the parcel did not reach the customer. When I call their call center, calls are stupidly dropped from 2 numbers. I recommend their services only if you send yourself a parcel to receive in your old age and remember the old days, if of course it gets there.
P.S. later I talked to their office in Almalyk, I think all the adequate staff went there, because at least they don't put the phone down during the conversation and don't speak in such a tone as if I owe them something
Bu pochta bilan 1 yildan beri ishliman, ishligi manga yoqadi. Ishchilariyam doim yaxshi kutvolishadi. Kim qanaqa bo‘sa shunaqa muomala qilishsa kerede 😀
Super service! On the morning of November first, I sent a letter to Moscow. It was delivered on the third. The courier service, on the contrary, has prices 2 times higher. I will definitely use the EMU service
It says delivery within 3-5 days yesterday I called, they said they would deliver tomorrow, but today they did not bring it again, I call them tomorrow now, it's the sixth day, and the parcel has not yet been delivered😏
I gave the goods away, they said they would be delivered in 24 hours , after they said 2 more days , in the end , they delivered in 5 days . It was quarantine time then . The point is not that they were delivered in 5 days, but that they were incorrectly reported or disrupted. It was difficult to explain to the client every time, they could just say we don't know when we will deliver. And the courier service wasn 't very good either . We are waiting for the best from EMU. Then I went to them after advertising delivery 24 hours inside UZB .
I've been calling for 58 minutes and no one has answered the phone. Did you all fall asleep there? As if the working day on your site was written before 20:00, I'm already calling you from 18:45 to 20:00. What is your normal attitude?