What is good and what is bad for them?
Let's start with the positives:
1. Nothing!
Now about the disadvantages:
1. Their customer service, to put it mildly, leaves much to be desired. They really need to change something if they want to keep customers.
2. All operations, even the simplest ones, are performed through the ticket system. It is so uncomfortable that it feels like you have opened a ticket and are waiting for an answer until old age.
3. Unqualified employees work in technical support. Even if they know their business well, communicating with them causes the feeling that you are talking to indifferent people. Not all of them, of course. There is one girl whom it is better not to run into anyone — she is very rude and is set up for conflict.
4. They begin to respond to requests only after you start calling, writing and "making noise" everywhere. Prior to this, the employees do not show any activity. It seems that the company does not have enough staff and resources to cope with a large amount of work.
I have been their client for more than a year and a half. To date, I have recommended them to more than 10 organizations — they have purchased servers, hosting and domains from them. It's a pity that I have to be disappointed!
VERY POOR SUPPORT SERVICE!!!
they haven't resolved the issue for 3 days now, they can't check whether the payment has passed or not, it's just ridiculous
See original · Русский
1
Д
Дмитрий
Level 4 Local Expert
March 4
It's been a long time since I've seen such a boorish attitude towards potential clients. I will never use the services of such companies in my life, even if the service is free.
An excellent hosting company that provides hosting services, VPS servers, corporate mail. Technical support is on top. Hosting activation is instant. I took the hosting from them and it works like clockwork.