Disgusting service and employees' ignorance of the basic basics of accounting. They could not explain why the final and initial balances did not match in the statements for two adjacent days: on December 31, the balance was 72 euros, and on January 1 it was already 55 euros. The employee honestly said, "I do not know." I went for a certificate of account closure three times, the first two times I was told that a certificate would be issued, but come back later when the card is closed. On the third visit, I was told that such a certificate was not issued at all.
The manager is on vacation: Tasmina, I provided a replacement for another manager: Nigara, he is on sick leave in the department, they say there is no one else, I want to withdraw funds to an account in another bank to make a payment, there is no solution on the block. The support sends those to the managers and they are not in place) there are no comments.
It's just a huge waiting time in the queue. There are constantly no available consultants. You wait in line for 40 minutes. But in general, the guys are smart
An illiterate specialist at the entrance confirmed the possibility of express issuance of a plastic card. As a result, I sat in the branch for an hour and found out that express release is possible only in the branch, not in the branch. 5 people passed in an hour. The operators are in no hurry, laughing, talking, leaving their jobs. Lame department, unqualified staff
I came to open a premium card, it says that the bank has VIP service, but there is not even a regular service here.
I can't write the manager's name because they don't wear a badge.
Managers talk rudely, when they examined the questionnaire, they were asked to go into the hall and let other clients pass, they had to wait another 20-30 minutes. The manager can insert leave to chat with a friend or answer a personal call.
At the same time, the opening of the card costs 4000 tenge + a monthly fee of another 4000 tenge.
In the same caspi, I opened the card for free in a regular branch and the service there is perfect. Fast, polite and pleasant.
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Кonstantin
Level 12 Local Expert
February 3, 2024
The worst branch of the bank, I took a number, there was a second one, none of the customers were in the hall. There are 7 seats for operators in the hall, only two of them were in place. In general, I sat for 30 minutes until I became indignant, after that I was only accepted.
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Anonymous review
October 24, 2021
It won't be long to wait, there are few people, a large aquarium with fish- you can admire it... Everything is fast, the staff is polite, the queue is by the numbers - everything is very good.
There is nothing special about this bank since a year ago the ATM of this bank did not give me 30,000 tenge a server failure along the way and since then silence as if it should be) let's see what happens next!
I did not meet the moderator's manager on the spot. You need to get all the information from someone.... The operators work very slowly. And to take a statement on your deposit, you need to pay 100 per sheet. Is everything really that bad at the bank????