Boorish attitude towards customers. I got a call from the Eurasian Bank that the loan application has been approved, come to the nearest bank branch. I came to Pushkin. The manager was rude to me, rudely saying that you should not believe everything that Call Center managers say, as a result, the mood is spoiled.
Managers are very weak, they do not know many rules of work, they are unable to explain normally and easily, the only thing that they liked was the work of the senior administrator of this branch, the guy very intelligently and intelligibly explained everything and said how to do the right thing in our situation, thank you very much