If you are not a citizen of the Republic of Kazakhstan and you need to exchange currency, then go past this bank. Firstly, in order to get to the exchange office, you need to take a coupon. To get a ticket, you need to keep a phone number and an INN. Why should I trust my data to this bank? What should I do if you are a foreigner and you do not have a local INN and phone number? Secondly, in order to exchange currency for a foreigner, this bank requires a passport. Rubles will not be exchanged for tenge according to the internal Russian currency. What kind of nonsense is this? Russia, Kazakhstan, and Belarus have long been members of the customs union and Russian citizens DO NOT NEED a passport to cross the borders of Kazakhstan. A Russian can stay on the territory of Kazakhstan using an internal Russian passport. And there is no information in the Rules on currency exchange that a foreigner needs a passport to exchange money. It states that an identity document must be provided for currency exchange. The internal passport of Russia is such a document. But the bank requires a passport. And if it doesn't exist at all?
What is the good of this bank? If their database can be hacked by any fraudster and quietly withdraw money from anyone's account. The responsibility is borne by this bank, which does not know how to work with clients. Return the credit for the damage done. How do you think a person should live for two months???