It is indicated that I work until 2 p.m. on Saturday. The website states that Saturday is generally a day off. I arrived at 13 o'clock and everything is already closed. On weekdays, they only work until 18 o'clock, when everyone is at work. It's not very convenient.
The call center called the wrong set of documents, upon arrival at the department they refused to give a book of complaints for a long time, when trying to leave a complaint in the call center, they are transferred to the "complaints department", which, apparently, is just an endless waiting without an answer