I received the package by cash on delivery. The employee of the department refused to give me the shipment, because the recipient's surname is Shimnsky instead of the one indicated in my passport, Shimansky. At the same time, I had a phone with a message in Viber about the delivery of the shipment, a passport, and the shipment itself was cash on delivery, i.e. I came to pay for it!
Are you serious? Do you instruct your employees to be so principled and force a person to come again because of one letter?
You do understand that I am unlikely to recommend your service to my friends as convenient and customer-oriented?
Very good mail, everything is fast. But it's a pity there is no separate application for the phone, that's a minus. Create it already, otherwise it's not convenient.
I had to visit Europost and this post office several times, and I can say that it really does its job well! 📮The staff at the post office is always friendly and ready to help with any questions or problems. They try to ensure fast and efficient mail processing so that your letters and parcels reach their recipients on time. 👏📦
I would also like to point out that the mail tries to be modern and user-friendly. I have been receiving notifications about the delivery status. This is very convenient, especially if you are waiting for something important or valuable. 💻📱
Quickly and clearly. A good option if you don't want to wait half a day for a courier. The notification has arrived, there are 7 days to pick up the parcel.
It's just awful... There are always kilometer-long queues. The specialists are rude and ill-mannered. Boorish attitude towards the client. I try to order something at a minimum. It's good that a dot has opened near the house. At least the attitude is better there.
We have been contacted repeatedly, the girl / employee is constantly dissatisfied with something, rude, the first time they came with a parcel, they wanted to send it, said that we are not their clients, if we are not registered on the Europost website, she could not explain culturally, the second time they came for a translation, she does not know that her wife's passport has an old surname and a new one, of course, she refused to give the translation according to her old surname, she never greets herself, shouts that she does not go in for more than two, they say, everyone is standing in the aisle of the hit and waiting, if such rules, then you can hang an ad, and not shout every time, the service is zero.
The queue is all the time, I have not seen less than 4 people, the employee is alone, I do not recommend contacting there, it is difficult to call this institution a post office, especially "euro", you need to evaluate your ability and the volume of customers. About the same thing is happening in Brest on Komsomolskaya Street with queues, especially after 17.00, but the workers are more polite and work more actively.
I used this department often, but now I've switched to another one. The whole problem is with the employees who are rude and disdainfully communicate with customers. They don't like everything, they don't like everything, their behavior is repulsive. No matter how many times I go in there, you won't come out in a good mood. I do not recommend this department
Parcels take a very long time to arrive , Belpost is much faster . At the same time, shipping is more expensive . The only thing is that the tie with kufar delivery is convenient .