Eurotrans
56 reviews
September 30, 2024
I went with them for the first time, the route St. Petersburg - Minsk. I was sitting in the second half of the bus, towards the end. It was very cold, the bus itself is not very new. I asked the driver to turn on the heating at one of the stops, he clicked something on the panel and said "of course, I'll turn it on now." As a result, the cold did not go away, then people who were riding next to me also asked him why it was so cold, the answer killed him: "it's always cold on buses." However, it was quite warm in the front of the bus. I DON'T RECOMMEND IT AND I WON'T GO WITH THEM ANYMORE, I went and got sick.
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October 10, 2024
We really enjoyed the trip. The bus was made of steel. The child was delighted with the soft chairs and such a huge double-decker bus. Blankets were given. It was the first time we rode on such a bus.
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July 28, 2024
I really want to ask your operators a question. Why are the buses in such a disgusting state. We bought tickets St. Petersburg-Minsk-St. Petersburg in July of this year. And they cursed everything in the world. The bus is dusty, stuffy, and there is nothing to breathe. People are sitting all wet. The air conditioners are barely blowing. So on the way back, one of the drivers is also a boor. It is not clear how such people are hired. Very disgusting service.
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December 1, 2023
I was traveling on November 2 from Minsk to Moscow.The trip was great.The bus is comfortable, the drivers are polite, the wifi was working, clean.Two weeks later, she returned from Eurotrans again.And then I came across this...I have never encountered anything on any trip, no matter what company I went from.Arrogance and extortion of drivers.I had two bags, with a volume of 30-30- 55 cm, and 30 by 35 by 50 cm, i.e. the total volume is less than 0.15 cubic meters, the total weight is 22 kg.According to the rules of baggage transportation, the total cargo can be at least 10 bags, if they do not exceed a total volume of 0.15 cubic meters, and a weight of up to 50 kg.Only the drivers are incompetent in the rules of baggage transportation, which of course I doubt, whether this was done with the intention of profit.When loading bags into the trunk, I was told that I allegedly had no right to put two bags, and I had to pay for one:or 600 rubles to the cashier, or 500 rubles to the drivers.As long as I've been on business trips, they haven't told me that once.I replied that I drive like this all the time, and it's acceptable.One bag was almost empty.I suggested to the driver, let me put it in two bags, and take it to the bus, to which they replied, it is not allowed.I gave the money to the driver, I no longer had time to go to the ticket office, the bus was already supposed to leave At the first stop, I went up to another driver, who also told me to pay and began to say on what basis they took the money from me if everything meets the requirements of baggage transportation.To which he replied, I did not take it from you, do not raise your nerves.And as far as my nerves were raised, no one thought about it.I recorded all the conversations on my phone.In addition, another person was driving with the drivers, who started filming me on camera, and saying that I was slandering the drivers, and he would sue me.I have never met with such an absurdity and horror.When we arrived in Belarus, and I was picking up my luggage, I started taking pictures of my bags in the trunk, so that I could then drive up to the company and show how much space they occupied. Only then did the driver go to the bus, because he was afraid of a complaint and gave me the money, exhausting all my nerves, exposing me to the whole bus as abnormal, did not even ask for forgiveness.If the company employs such drivers who are either incompetent in baggage transportation, or just pathetic extortionists, then what can we talk about at all.The shame and shame of such a company
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2
September 12, 2023
Hello, I want to share my impressions of the trip. Everything would be fine if there was consistency between the Eurotrans carrier and the Busfot ticket reseller.
I bought a ticket at the ticket office on the Bypass channel d 42, St. Petersburg. Ticket for 07.09.2023 bus St. Petersburg - Minsk departure 18-00 from the bus station. . I bought a ticket to Polotsk. At the ticket office, I was assured that the bus stops at the bus station in Polotsk at 3-00. This is indicated on the website of the Busfor ticket supplier, the ticket office assured, yes, to the bus station. I warned them to meet me at the bus station. (they have to come from the village). Imagine what happened to me when, upon boarding, it turned out that the bus did not stop at the bus station, but stopped at the Arena. I will not describe with what difficulty and through how many friends I managed to get them to meet me at the Arena.
And if it had failed? What should a person do with things on the Minsk highway in the dead of night? No taxi, nothing. Is it really impossible to stop at the bus station?
The bus, the drivers are all good, but you also need to think about how passengers feel. Therefore, the trip was overshadowed. And if I hadn't been met and I myself would have had to continue to get to the address in Polotsk? The Arena has nothing. What should I do if no one can meet me?You still need to go to the bus station.
With respect and hope that the bus will stop at the bus station in Polotsk, Orlova Tatyana Vladimirovna
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3
August 4, 2023
On August 3, I was traveling by bus Minsk -St. Petersburg (departure from Minsk at 17.50). Everything is fine, the bus is comfortable, clean, and the drivers are polite. Passengers were boarded according to the places indicated on the tickets (this was very important for me, since I landed not in Minsk, but in Lepel, having read negative reviews before, I was very worried). We arrived in St. Petersburg on schedule. Everything is fine! Many thanks to the drivers and dispatchers!!!
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2
July 27, 2023
There are a lot of services listed on the website when buying a Minsk-Moscow ticket: climate control, individual sockets, media service, wi-fi, and a bunch of other things.
But when you receive a ticket, which describes below all your duties and responsibilities of the carrier, you will be surprised: the translator is only obliged to provide a seat; a place for baggage, limited in parameters; and take you from point A to point B.
Everything else is at the discretion of the carrier company and taking into account the equipment of the vehicle. To complaints, you, like me, will be told that all this is additional.services or will be argued with phrases containing the construction "from the words of the driver".
So don't be surprised if one day, instead of an old bus, you will be seated on a haystack in a cart with a driver holding the reins of a horse - after all, according to the contract, all the requirements for the carrier company are met 👌🏻
The carrier company on our route had a Visit Tour. They also don't respond to complaints, so stay away from them as well.
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9
April 9, 2024
Many thanks to Anastasia's manager for solving my problem of changing the departure date. She solved my big headache. Professionally, quickly, clearly! We ask the management to financially encourage such a valuable employee.
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1
February 14, 2023
It is quite convenient and well priced. They helped me out a lot at the time.
The price/quality/convenience ratio, personally, suits me.
I do not know of another similar provider of these services (according to the above parameters).
With gratitude.
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2
November 1, 2023
We were traveling on the Minsk-Moscow flight, the trip was comfortable, the bus was clean, there was enough space, the drivers were polite, sanitary stops were made often. We were satisfied with the trip, we arrived even a little earlier than the stated time.
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July 4, 2023
Comfortable, thoughtful chairs. They spread out lengthwise and across. It is convenient for a big person to sit👍 A huge PLUS is A FOOTREST.. Thoughtful design 👌 It is better to pay a little extra than to travel in cramped and uncomfortable salons. If only they had wi-fi and charging , then there would be no price at all 🔥🔥🔥🔥🔥
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July 29, 2023
We will never use the services of this carrier again!!! There is no Wi-Fi, there is no toilet on the bus. The seats are narrow. There were few stops. The drivers, saving fuel, drove slowly, including the neutral.The border was crossed quickly enough. At a maximum speed of 90 km/h, our bus barely squeezed 70.It was only when the drivers were told that we were late that they accelerated! But we were still 1.5 hours late!!! Bottom line: many passengers who had minibuses booked to other cities were late for them!!! Why set the time and date of arrival and not arrive by this time,....just specify the date of arrival, because it would be more correct?!
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4
August 14, 2023
A poorly organized company, terrible conditions, disgusting buses, claimed Wi-fi, sockets are missing. We left on 08/13/2023 at 18:00 from St. Petersburg: in addition to the fact that we left on the old bus at 18:40 and it broke down before driving 20 km, we stood for 1.5 hours. I highly recommend not using the services of this company.
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November 6, 2023
Trip in November, bus Minsk-St. Petersburg. It is surprising that there is no toilet on a flight lasting 12 hours or more, there are technical stops, but it is completely inconvenient. There is no comfort on the flight, there is not even a garbage bag.
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November 8, 2023
Great ride, 10 out of 20, they don't mock people at all! On the contrary, they really care about the patience of each individual!!! 2 stops in 10 hours of driving? Yes, please, everything is as requested, Class! Cool, I hope you will be covered.
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December 30, 2023
It's a pity to put even one star.
Of the advantages:
Thank God that we reached St. Petersburg - Minsk.
Of the cons:
- Be prepared for the fact that the bus may arrive not at 18:30 (the stated time), but at 20:00 and no one will warn you about the bus delay in winter at -20 degrees until you call the dispatcher yourself (which is not so easy, the operator automatically throws into waiting - where there is just silence for your minutes).
- Attitude of employees: the delay of the bus by 1.5 hours in a very cold St. Petersburg raises a lot of questions to employees, to which a lot of rude answers were received, as if they were paying me money, and not me to them.
- After 1.5 hours of waiting for the bus, the main goal was to ask for a blanket, despite the boorish attitude of the employees of this company, but after getting on the bus EVERYTHING WAS IMMEDIATELY CLEAR. The seats themselves are wooden, although the route takes 12 hours, not 4-6, but 12 HOURS.Attention: you can also forget about the plaid. You're sitting like a matryoshka doll in your warm jacket, on a wooden bench with a passenger breathing in your ear from behind. Terrible service, everything is terrible.
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1
August 14, 2022
I have traveled by this carrier several times. Minsk-Moscow. The buses are old without any multimedia. But in general, it's great. For which four, not five: The bus goes to the MKAD and turns south along it to the Warm Camp. I have to go to the north of Moscow. I asked the driver to stop at the MKAD, but was refused. This is nonsense. I'm going to the South of Moscow, so that I can cross it all to the north, although we enter it exactly in the middle. Moscow is not Minsk, it takes about an hour and a half to cross it, if you didn't know. Guys, let's come up with something with this insanity.
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August 12, 2022
We traveled from Minsk to St. Petersburg and back. When buying a ticket, the comments asked for seats next to two teenage girls. As a result: on the way to St. Petersburg, the seats were nearby, and when we returned to Minsk, the seats were provided separately.After the call, the operator of the call center was promised to convey to the drivers a request-the parents' demand to put the children next to each other. As a result, no one approached the children all the way. It's sad!
There are no special complaints about the quality of buses, it's clean, stops every 3 hours, passengers were waiting, no one was abandoned.
It's too bad that you can't choose a seat when buying tickets. Moreover, you do not take into account the wishes in the comments, you do not pay attention to the fact that the order for two tickets is issued in one itinerary, especially since these two tickets are for children.
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August 29, 2022
If it were possible to put a score of minus 5, then I would do it without hesitation! I don't understand how people still use the services of this "company" at all! I will never set foot on this bus again. I really regret that I did not read the reviews of ordinary people before buying tickets. Although I usually always read and draw the appropriate conclusion.
On 26.08, the driver on the Minsk-Moscow flight picked up 3 people without tickets at the Zhodino stop, their tickets were bought on 25.08, but they mixed up the dates. In the end, I don't know how it happened, maybe they paid the driver extra in their pocket, but they rode the bus with us. But when the same situation happened to me in Moscow, they refused to board the bus, despite the fact that there were many empty seats, and sent me to buy tickets again through the ticket office. In this regard, the question arises, why are the rules not for everyone? A terrible boorish attitude on the part of the driver as well as the bus station, not people work there at all, the tongue will not turn to call them such a word. In the last two minutes before the departure of the bus, they were forced to run to the ticket office with bags and a small child, and before that I had to spend the night at the station, although if I had known that I would have to buy tickets again, I would have gone by train better, it would have been much more comfortable and my nerves were intact!
Well, the cherry on the cake, the buses are old, it was cold, there were no promised blankets and everything else...
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April 29, 2023
The miracle company was traveling yesterday from Moscow today according to the arrival schedule at 7.15, and arrived at 8.45 late for all possible flights of further travel, do not contact, there is a complete lack of specifics and punctuality
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4
July 9, 2022
Terrible customer service by a boorish driver! We will never use the services of this company again! They will not wait for you at the stops, if you go to the toilet, they can easily leave without you, you will stop the departing bus with your body, the driver does not react in any other way. Passengers are not counted at stops, there are few stops, and there is no toilet on the bus. Now imagine what would happen if you left your passport on the bus and went to the toilet while in another country?! And the bus will just leave without you. He was so going to leave without 4 passengers!!! Flight St. Petersburg - Minsk.
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June 19, 2022
If you are over 170 cm tall, don't even think about riding the buses of this campaign. Your legs will either be added to the passenger seat in front of you, or lie in the aisle. The seats are terribly uncomfortable. I'm barely alive.
At the same time, if you are in a foreign country, the bus number will be sent to you by SMS to your regular number, which may not be roaming. And you won't find out the bus number in any way. And he does not leave like all normal people from the bus station, but from some kind of metro station. The bus is not branded and there is not even a sign with the route. So look for something to go with. What a quest.
Think 10 times before riding these buses and buy a decent bus ticket. You won't have to recover from such a trip for a day afterwards.
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5
July 26, 2022
I ordered tickets, I asked at the window, because I get seasick. They planted it near the exit. I asked about what time we would be in Minsk. The driver was rude. See for yourself on the navigator. We don't owe you anything. When ordering a ticket, they announced the amount of 1600 payment upon boarding. The driver took 1900 and was also rude. They say they don't like getting off. They say it's not his problem. The trip made a very bad impression.
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May 8, 2024
The best carrier!
Sincere drivers!))
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March 11, 2021
I went to Moscow several times in winter at -30, it was warm on the buses . Today, on 03/10/2021, -20 is expected at night, we left Moscow at 21.00 - it was very cold on the bus, we even had to get a hat and gloves. It feels like a window is open or you're in a convertible.Drivers explain this by the low temperature outside . According to them, the stove works at full capacity, but for some reason cold air blows over us from all sides. They asked for blankets, it was said that they were looking for them on the upper shelves - I did not find them, they are not there.
Dear transport company , let's not save on diesel fuel and heat the buses at least a little .
I ask you to take action, because I have traveled with you many times in colder times and I understand that it's not about the temperature outside.
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November 13, 2022
With a height of 170+, there is nothing to do on these buses, passengers sit like sprats in a jar, there is no toilet on the bus.
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February 7, 2021
We were traveling by bus from Eurotrans on December 15, 2020. With a friend. We had luggage with us, a small suitcase and a small bag, which we decided to put in the luggage. The driver demanded that we pay him 500 rubles for these bags. He motivated us by the fact that we would not have time to pay at the ticket office at the bus station. Queue. And he won't be waiting for us. He blackmailed blindly, not being shy of other passengers. Although others had 3 times more luggage. We have paid. Although they did not agree. Upon arrival in Minsk, I wrote a letter to the company. But no one reacted. And have you read my complaint? Is unknown.Now we try not to use this company and stay away from such rude drivers and extortionists.
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July 18, 2020
Good afternoon! I used this company 3 times, went back and forth to Minsk. Of these, buses broke down twice on the way back to Moscow. What is written on the company's website is not true.... Once on the way back, immediately after passing through customs, the bus got a clutch. I had to wait for a replacement bus for 4 hours at a BP gas station. The second time, the power steering of the bus broke down.. The drivers tried to fix the problem in the night.. But this did not happen.....This time, the wait lasted 5 hours at the same ill-fated BP gas station, the buses were all packed. Many with children.... So watch and think about whether it's worth going or waiting for other transport to be allowed........
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December 19, 2019
I have been using the services of Eurotrans since the summer of 2019 (I went to Minsk and back to St. Petersburg three times) and I am very satisfied, I am satisfied starting from ordering a ticket - they will provide the necessary information in a friendly voice, book a place. A comfortable bus , comfortable seats, attentive and kind attitude of the staff leading the bus and when boarding the bus and upon arrival, the drivers deal with the luggage very carefully and quickly. The salon attendants, either a young man or a girl, distribute blankets and are invited to contact all questions without hesitation.When a stop occurs , all the necessary information is given - the time that can be used at the stop location . And when driving, you can see that PROFESSIONALS are driving!
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July 20, 2022
Extortion of money with the threat to throw out luggage from drivers is the norm. Thank you for not spitting in my face
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June 10, 2022
The seats on the layout when you buy tickets do not match the seats on the bus
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March 21, 2021
Buses are so-so for a C grade. It's cold and blowing. No toilet, no tea, no coffee. The arrival schedule has not been completed - there is a delay. But they left unexpectedly punctually upon departure. I was seven minutes late, alas, the bus was no longer there.
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August 29, 2022
Comfortable. Quickly. Comfortable.
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June 15, 2022
I returned to the 80s the horror is not a toilet trust, but the advertising is super cool
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5
March 13, 2019
Trips to Moscow and St. Petersburg with Eurotrans are carried out with sufficient comfort. There are sockets, Wi-fi, blankets and air conditioning (heating). The cost is adequate, and if you are also a subscriber to their social media groups.in social networks, then you can keep up to date with current promo codes for discounts)
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October 15, 2019
I have been using the company's services almost since the day of its foundation.,for a trip to Moscow.Everything was fine.But now the buses are disgusting.Still, the distance is decent, and the bus has wooden seats.I'm thinking of changing my company.It is better to ride on Mazas than on such "aatobuses
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5
January 13, 2020
Everything is fine, I have to drive very often. The specifics of the work. But I would like the buses to be more comfortable
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3
January 1, 2021
The contact center's service quality is terrible. The operator is not represented. I am writing a complaint to Rospotrebnadzor
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December 31, 2019
Simply. The scribe. On the eve of the new year "rats". A gift bag was stolen from the luggage. The forwarder advised you to contact the police, they said they would make a mailing list. In general, complete customer orientation and irresponsibility.
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5
July 20, 2019
Good buses, they deliver quickly and comfortably, it is very bad that departure and arrival to Moscow are not from the center but from the final stop. It is very inconvenient to get across the city.
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5
October 22, 2022
A good place
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April 16, 2021
The bus left 15 minutes earlier, the money was not refunded
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August 13, 2017
On 12.08.2017, at 19-45, the bus left for Moscow. Due to the driver's fault, the passengers were not delivered to the final destination, including my daughter with two children. Passengers traveled to Moscow by train and by passing transport (they waited for relatives to arrive and pick them up from this railway station).Moral damage was caused to all passengers. Who controls the departure of the bus on the flight and what responsibility the driver and the administration bear. It was also lucky that the passengers were dropped off in the Moscow region, and not somewhere on the highway
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June 10, 2018
Squalid buses, dusty, a terrible smell, chewing gum is pasted on almost every back, right at the level of the person sitting in the back. There are not enough blankets even for half of the people, it is cold, people complain that they are freezing, the staff answers "what can I do". There used to be a normal carrier, but now it's gone bad, it's a pity.... :(
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March 16, 2019
Great company, I've been going to Moscow with him for a long time, everything is fine.
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March 11, 2019
Cool transportation, fresh buses. The stewardess was winking at me 😉😉😊
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January 2, 2020
We did not give a discount to a pensioner! It's a shame for such pettiness!
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May 6, 2019
The service sucks, the tickets are expensive, there are no promotions, the buses are so-so....I do not recommend it
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4
September 3, 2018
Excellent transport company. Good stocks
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April 25, 2020
A good carrier.
It's a pity that I canceled my loyalty cards.
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