Hello, I want to share the negative story of my trip on the Eurotrans bus company (declared carrier CHTUP TRADIMUS) on the route Minsk - St. Petersburg. (departure on 27.06 at 17.50 from Minsk)
After boarding, it turned out that there was no declared WiFi in the bus and there would not be (so the driver said), the socket in our seats (35,36) was broken and, accordingly, did not work, there was no light in the bus all the way, the TV of course also did not work, the air supply was turned on at the discretion of the driver, or when people could no longer tolerate and they shouted at him about the lack of fresh air.
The next and most unpleasant, if you can call it that, incident happened on the border with Russia.
The time is about 00.30 am, the driver says that you need to leave the vehicle to pass passport control on the Russian side. The driver said when everyone passes the control, he will be waiting for us on the other side behind the barrier. Everyone got out and went to the windows with the border guards, (there were 2 of them, but the driver did not tell us anything and our whole bus stood in one, just this played a significant role in the subsequent history) My girlfriend and I and another woman with her daughter were standing at the end of the queue. At this time, another carrier arrived from behind, but already a Russian one with the same flight Minsk-St. Petersburg, where people, according to the instructions of the driver, began to queue at one and the second window, thereby separating us, four people standing at the end (Me, a girl, a woman and her daughter).
When we finished checking, we found the worst thing, our bus is no longer there!!!
In a panic, the four of us, already grouped together, run up to the border guard, hoping that our bus has become somewhere else, but he says with a grin that he has already left. When asked what to do and asked for help, he threw up his hands.
We started asking everyone at the border what we should do
Because there was no connection with our NK bus, the border, the phone does not work, the night is cold, we are in light clothes, all things and bags with money! in Austobus, who has left, just imagine this situation.
The full review does not fit