The only thing that keeps the clinic going is the beautiful, polite young girls at the reception desk. If they don't speak Russian or English, they will find an interpreter among the patients) One star is the brightest and most beautiful in the sky.
Everything else... In general, without stars. I needed a certificate for the driver's license exam. To get it, you need to go through three doctors. It usually takes half an hour along with the queue at the reception. You have to go to the Evex clinic for this certificate for two days. And you won't get it anyway.Why go if you can make an appointment with all the doctors by phone? May. At the Evex clinic, you will be admitted to an ophthalmologist for the time when he does not see you. It will be found out when you come to the clinic. Anyway. On the first day, I came, signed up at the reception, paid for the certificate, and was given a ticket to a neurologist. I went through a neurologist and joined the live queue to see an ophthalmologist. I was sitting in line to see an ophthalmologist. That was the end of my free hour. The next day I went to the reception again, they gave me a ticket to the therapist, they just sent me to the ophthalmologist, there was a live queue. I spent 1.5 hours in the queue. When another patient walked past me to the ophthalmologist, I went in with him, explained that my case was a matter of 5 minutes. The doctor kicked me out, saying that IF she had free time, she would invite me. I understand everything, the appointment is by appointment, but I paid for the service. I hope that I will receive it. And not ever, but at a time when I want to. This is a paid clinic, not a government clinic. Then I went to the clinic manager and asked him to do something to speed up the process and refund my money. I'm late for the office, after all. The money was returned to me, or rather, a refund was issued, I hope it will come. Thank you to the manager for the promptness.
In total, I spent about 3 hours at the Evex clinic. I understand everything: doctors have a lot of work, etc. But you can somehow optimize the process, for example, allocate separate days/hours for issuing driver's certificates.
Terrible service, I ran around 3 floors for 2 hours so that I had an operation, when it was time to remove the stitches, I came at the appointed time, they made me pay for another operation to remove the stitches, if you were enrolled here on insurance, then just run
There is no information about lunch. We signed up for the vaccination at 12.00, as a result it turned out that we had to stand in a live queue, then we got to lunch break. It's terrible to sit outside the office with a child for several hours. And why sign up in advance, it's not clear at all
At first glance, the doctors at the clinic are nice and friendly. I have received a certificate, and there are no questions for the doctors.
Questions about the organization of work and the operation of the software.
Arriving 30 minutes before the appointed time, I was late to the doctor, because I first paid for everything on the 1st floor and registered (it is unclear what I registered for), and then I had to register again on the floor with the doctor. The ticket vending machine broke down, and the girl at the reception on the 4th floor couldn't help me, and said: no ticket, no help, go to another floor.
Okay, I went to the 3rd floor and checked in there. And when I went to the doctor, the doctor did not see my registration.
The doctor herself ran to the registry three times and found out why there was no registration on her computer.
Is the organization of the registry's administrative work and interaction with doctors disgusting (does a doctor really have to run around on such issues instead of working)?
And secondly, why, if I made an appointment with doctors at 13:00, 13:30 and 14:00, do I have to register on each floor every time? Why not immediately give me all 3 coupons and invite me to each of the offices at a pre-recorded time? What is the idea and meaning?
In conclusion, I will repeat the phrase of one of the Georgian patients that I heard in the corridor: is this how we strive to Europe when we ourselves provide such low-quality and unorganized services?