On 27.07, the ATM debited 138,000 AMD from the account, and at the same time did not issue either cash or a check.
A bank employee on the hotline said that you need to write an online application and within 2-3 business days the money will be returned to the account.
Today is 1.08, there are still no funds in the account, bank employees feed breakfast and delete their messages in the support chat, they do not provide any documents and transaction receipts to confirm the refund.
This bank is engaged in accounting, no one is responsible for technical lags and non-fulfillment of obligations to the client.
I do not advise you to be a resident of this bank, judging by the reviews, this is a normal practice of stealing funds through ATMs and exchange machines!
Score 0
I work in Armenia, I already have accounts in another bank, but the employer offered to optionally open a salary project on evoca. The employer provided all the data for the registration of the card.
The office sent me to receive the card at the information stand, where, without exaggeration, I spent about an hour standing. Employee Louise didn't know the answers to most of my questions. I received answers to some of them with the help of other employees, but I scored on some of them, because the only reason not to close the still unopened card on the spot was that I would not have time to change the salary card data to the old ones before the po. Within an hour, you need to sign documents on a tablet, on which there is no possibility to enlarge the text and scroll, this is controlled by an employee. From these documents, I learned that if I have more than $10k in my account, it will be frozen (do you still want to open an account there?). Then they let me fill out stupid papers by hand, on which some of the information is the same as in the files that I just signed on the tablet. Some of the questions are about the employer, although they know my employer, it's a damn he asked for a card. My favorite questions are: previous place of work (??), whether I am a political person and when I leave Armenia. I failed to convince the employee that having a residence permit makes me a resident, because it's like talking to a wall. Let me remind you that all this time the employee was communicating with random people who came up without waiting in line. The quality of the translation of documents into Russian leaves much to be desired, there is no option to read them in English. At the end of the document it is written that in case of disagreements and inconsistencies, the Armenian version should be considered correct. Oh, and the employees giggled at the name of my hometown and the republic. The cherry on the cake is how the employee handed me the card at the end without an envelope, that is, she had access to the cvv))))00((())))