Dear management and administration of this store, I ask you to check the placement of cashiers at self-service cash desks and have a conversation about customer service standards. Today, my father, due to the large flow of people and queues at regular cash desks, was forced to serve himself. Since there was not a single cashier - controller in this area, he had to go outside the cash register with two types of goods in order to get advice on carrying out the goods at my cash register, where I was standing with my a small child and a stroller. After that, I nevertheless received an unfriendly consultation from an employee, and the seller of the 5th category, Avira M. A., when calculating funds, began to publicly shame my father in front of all other customers, accusing him of theft, thereby insulting his honor and dignity (watch the surveillance cameras from 02/22/2025, time 14.05-14.15). This is despite the fact that he was a regular customer at this store. My father had no malicious intent in stealing the goods, as he held them openly and did not take them outside the store, as evidenced by the video cameras. When asked by the seller Avira M. A. to provide a Book of complaints and suggestions, they were refused. If they hadn't been in a hurry to take a small child home, they would have had to call the police to voluntarily hand over the book. I ask you to take appropriate measures to this employee and have a conversation about customer service standards. Unfortunately, the service in this store leaves much to be desired, the sellers are unfriendly, inactive, boorish.When choosing a store, I will make a choice in favor of another one. I would also not recommend visiting it to all my friends and family.
The sellers in this store are like in the village, always with dissatisfied faces
At self-service cash desks, when help is needed in any matters, they approach with indignation and criticism.
So what were they put on then ?
There are a lot of elderly people in the old residential area who don't know how to use these shaitan machines, they need help, but no matter how many times I haven't paid attention, there are always outrages
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Иван М.
Level 3 Local Expert
December 12, 2024
Great store within walking distance! The assortment is not rich, but there are enough goods. It is immediately clear that this outlet has an owner. Always clean, I did not meet any delays, polite staff!
05/17/2024 I was at the Euroopt store at 7k2 Golodeda Street. I visit there very often and was always pleased with the good service, the staff was always polite and attentive. The whole impression of this store was spoiled by the seller from the meat and sausage departments, Tatyana A. Verkhovyna. With all his appearance and communication with customers, he shows his discontent, neglect, and hatred of customers. The woman at home wanted to take half of a large piece of brisket, Verkhovyna T. did not even really show the product, plopped it on her board and with a dissatisfied face asked which part she would take, and the woman did not know which part she would take because she did not really see the brisket, and did not see through the counter, she had to go a little behind the counter to try to choose what she would like to buy and eat for her money, and Verkhovyna T. at this moment already begins to raise her voice at the woman, trying to get her to take a product without a choice for her own money, shouting that she absolutely everything is the same. Then I couldn't stand it and stood up for the woman, told her that if they chose for themselves, then they would see the difference, why then a woman can't choose what she likes. Then it was my turn, I asked for 1 kg of minced meat, it turned out to be 0.95 kg, it's okay, it's clear that it won't be possible to weigh everything evenly as the buyer asks. Verkhovyna T. asks me if I should report, I say no and accompanied her wish with a negative nod of her head to the side, she also takes and reports the minced meat to me. I am absolutely calmly saying that you are not even listening and do not want to hear what is being asked of you. Verkhovyna T. in response began to shout at me that I had come to quarrel. I'm sorry, I didn't come to quarrel, but to buy with my money what I like. She left the store upset, in a bad mood. It is a pity that because of such a seller as Verkhovyna T., the impression of the store has deteriorated!
An excellent store, a wide range of products, fast service, excellent staff and the location of the store, I recommend it. I would especially like to mention the management of the organization at the address for literacy, politeness and loyalty
The store has been rearranged, the aisles have become wider. There are many self-service ticket offices. A good store in the "near the house" format. But you need to pay attention to the dates of milk and bakery, the bread is often not fresh
There is one 2-meter wide and high cashier, very arrogant and nasty. He constantly behaves defiantly. He sits forever with a disdainful look that he is a king or someone. I don't understand how she's still being held there...
A nice little shop, there are always products for everyday life. I would like to avoid having to wait for the administrator at the self-service ticket offices, this happens quite often
A very pleasant and cozy store. A wide range of products. The staff is polite and friendly. The cashiers are just fire! They work fast, there are almost never queues! Thank you very much!!!
Every time you come to the store with a small child, you have to steal a cart from the staff, which has a place to put the child!!! Today I decided to ask, but not one of the employees did not give it until he asked for a book of complaints from the administrator!!! They say these are big, others are worth it for you, when I asked to show at least one where you can put the child, they couldn't, and the administrator said that the question was not for him, until he asked for a book of complaints!!! The management and staff of the store think about their convenience, and you take the child in your arms, take a basket in the other hand and throw the groceries with your foot. At the next visit, if I refuse to give a trolley for boarding a child, I will definitely write the first complaint in my life!!!
The store is within walking distance, there seems to be a necessary product, but recently the choice of some positions is limited, there is little variety. Perhaps the reason is limited space or incorrect marketing policy.
The store is normal, but the cashier is rude, unfortunately she did not remember the name. The impressions from the store's trip are so-so. Thank you for the self-service ticket offices.
Everything is OK with the product, as in any euroopt. Sellers at the cash desks and in departments change at breakneck speed (it's probably hard to work and pay little ...).
If it weren't for the Chizhevsky Alcohol contingent of visitors rubbing constantly next to each other, there would be a complete order in general.
The product range is everything you need. Prices are normal. In the "rush hour" it is desirable to have one more cash register. Access to the product is excellent. A great store right next door.
A big store, but unfortunately, the expiration dates of products are often alas and ah.. even the employees of this store overdo baby food release dates
A small queue at the ticket office during rush hours. I would like order in the freezers, and the appearance of the goods in them is not very impressive. And more often to cull vegetables and fruits. The assortment is for the middle class. And the quality depends on the manufacturer.
The perfect meat, with always fresh meat. The flip side is the sellers, the faces are always dissatisfied, sad with rolled eyes, take it and leave. In general, give them their passports, the feeling that they are in slavery.
And we once went to the world and there are poop lying there, I do not know what the dogs were lying there, but so very tasty products are the most delicious myself, in short, there is a very shorter one, it's shorter than it is there, well, in short, I remember and there are shorter very tasty products, everything is always overdue as it should be, this is the coolest store, not even I know the Green will be worse than this because there is no delay and everything is there there the staff is too kind
There are self-service cash desks, I only like what you need when buying alcohol to call an employee to confirm that you are 18 years old. I would like to automate this process using ID cards.
I am glad that I am nearby. Every other day, that's right, I visit him. Everything is fine , but sometimes you have to stand in line . And it would be better if it were a little more spacious. The passage near dairy products is too small. It's a little cramped with several customers located there at once😏
The selection of goods is satisfactory, the staff is polite, the parking is excellent. 🌺
I do not like the quality of vegetables and fruits, it seems that they sell only the third grade. Frozen vegetables also leave much to be desired. There are no good products at promotional prices, or one or two units for the report.
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Sergey
Level 19 Local Expert
March 9
Nothing remarkable. Eureka is like Eureka. Which is not bad in itself)
During peak hours, there are long queues in the store (in general, as everywhere else), in general, a good store, if there are problems with self-service cash desks, the staff quickly solves all problems.
The store used to be much better. And now it's just TERRIBLE That two out of 5 cash registers are working. And two self-service cash desks where the employees themselves can't all help While you're at the
cash register, there's nothing you don't want anymore