I've been going to this point for 2 or 3 years now, and when, for some reason, I have to go here again, I think "just not that."
There is an absolute lack of tact, politeness, and friendliness. If you don't say hello, they won't say hello to you, questions are ignored, it feels like I'm the one who works here and should know all the nuances of sending parcels. There's no help. You already have a lot of negative reviews everywhere, both here and on Google, DO SOMETHING, Olga, Ksenia and others are rude, tactless, they can raise their voices and, forgive me, tell you off if you filled out something incorrectly.
Reprimand, fine, put the camera in front of your face, for my part, I am ALWAYS very polite to the last, but after visiting this point, my mood is in a huge negative. I have witnessed many times how not only I, but also other clients are treated like a bag of garbage.
I also work with people, but such behavior and communication is simply unacceptable, you take away your own clients. I have to look for another pick-up point, EVEN ON THE OTHER SIDE OF THE CITY, because walking here has become simply unbearable for the nervous system.
There's nothing to thank you for. I gave it 1 star, but I would like 0.
I received a refusal from an employee when sending a parcel, the refusal is objective, yes, but there was no such offer to the employee to pack in a European mail package, I wanted to send the parcel and it was not an "elephant" in size
The employees are polite. The place is good. But recently in the evening I had to stand in line for 45 minutes. For some reason, there are two employees during the day, but only one that evening. Maybe it was a coincidence, of course. But I don't go out in the evenings anymore)))
Huge queues every day
The staff is trying, but there really aren't enough employees
What is the difference from Belpost if you need to stand in such queues?(
Rude Euromail employees! It's like I went to a regular post office! I received a notification that it is possible to pick up several parcels. One woman did not find and made me look like a fool for coming early, there is no such thing and that's it. And I didn't want to look at all. I went to the place where the parcel came from and was told that it was really at the pick-up point. I had to go a second time, And the same woman told me that yes, they really delivered it to me and she found it a little later. And I have nothing else to do but go there several times a day, because someone is too lazy to look for a parcel and put things in order there!!!
There are few conditions for sending a parcel. There are long queues, and there is not much place to sit down. If there are two operators working, but everything is fast enough.
In most cases, everything was fine, but for 2 days in a row before lunch, the department was closed, and the staff did not know when they would work, last night they worked, creating a huge queue, today they are closed again
Specifically, the staff in this department are boorish. You smile, and in response, "no hello, no goodbye."
+ The very work of the post leaves much to be desired. A parcel from Minsk can take 7 days, it takes 4 days to get to Minsk. It's a mess.
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@pro_molodechno
Level 11 Local Expert
July 12, 2022
Since July 7, the disappointment is complete-one operator is working, everything is very slow, the queues are kilometers long-it reaches the Ami store!!! I can't pick up my order from the EMail for 5 days in a row...
Usually there are 2 people in a queue and that's what attracted me to use the services of this department, but now it's just a nightmare(((