Express Car
Directions
Republic Square
510 m
Tumanyan / Nalbandyan
223 m
Features
Credit card payment
WC for people with disabilities
Wi-Fi
Parking
Parking for people with disabilities
Elevator wheelchair accessible
Wheelchair accessible:Available
Payment method:prepayment, cash, payment by card, bank transfer, cashless payment
Promotions:discounts, promotions, special offers, bonuses
Kinds of cars:passenger cars, minibuses, business class, sport cars, cabriolets, commercial cars, sports cars on track, vip class cars, cars with driver
70 reviews
November 7, 2024
8. Summary:
Throughout the review process, I had three feelings about Express Car Rent:
(1) They had no customer awareness and were completely unable to think from the customer's perspective: They did not proactively inform the customer when the engine fault light came on, and pushed all the responsibilities onto the customer. They lost control and reprimanded the customer, refusing to provide the customer with relevant information on the grounds that "my father is in a bad situation and I have no time to discuss with you some fine"; they called the customer's international roaming phone number (with an international area code of +86, don't you know that this is a foreign phone roaming in Armenia) before the return time; they asked the customer to send photos before the return time, and treated the customer like a thief!
(2) Questionable credibility: They told me that many cars in Armenia would have engine fault lights on, but in fact, they did not. In fact, they gave me a car with an engine fault light on, which was risky and made me nervous throughout the trip.
(3) Vehicle quality and cost-effectiveness: I have already mentioned the quality of the vehicle, so I will not repeat it. Later, I also looked at the prices of Hyundai Elantra from other car rental companies in Yerevan. Obviously, Express Car Rent is not competitive. Interested netizens can compare it by themselves.
Finally: Express Car Rent was the worst experience of my entire trip to Armenia. The company and the people I met were the shame and misfortune of the Armenian car rental industry, and even gave foreign tourists a negative impression of the country. Fortunately, I met more kind, hospitable, enthusiastic and sincere people in Armenia. They are the conscience and pride of this country!
Express Car Rent does not need to defend itself by saying "different countries and cultures have led to misunderstandings". As I said before, I have rented cars and driven in more than 40 countries. All the problems I stated here are the first time in my more than 10 years of global car rental and driving experience! You, Yerevan Express Car Rent, are ranked "1st" in all of the above questions, which is shameful!
March 9, 2024
Thanks for a good service , strongly recommended , the car was Kia forte and that very comfortable and the prices of car and insurance chip.
April 7, 2023
bad service, you don’t get the car you booked
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