Awful. There is no organization and no respect for people. Firstly, questions and messages are answered
for a long time- for days (I booked in advance!!!! I asked them to clarify if there would be such a thing that at the last moment I would have to look for another travel agent - they confirmed the relevance of the reservation). Secondly, they just ruined my vacation. They knew that I had only been in Prague for 2 days and wanted to visit another remote attraction.By asking in advance which day is more convenient for them (since they were offered 2 days to choose from) I booked a trip and bought tickets to another attraction the next day with peace of mind. At 12 o'clock in the morning!!!!! They just wrote to me that someone there refused to travel, so we won't take you. As a result, I didn't sleep half the night because I was waiting for an answer from them. And then I was looking for another travel agent. The question is, why was I canceled? Am I a redhead? They did not want to solve the issue in any way (look for a place, negotiate) a huge joint on their part. Which they didn't even apologize for.!!!! Do not contact this organization
Hello everyone I decided to write about my "unforgettable" experience with this lamb and perhaps warn people against such situations. I have booked a tour to Strasbourg for myself and a friend on 13.12.2024 with departure at 23:50 from Prague. After booking, I received confirmation and details of the meeting by email. But as soon as we arrived at the specified address, there was no one there. No one answered calls, messages or any means of communication, they just dropped calls and turned on the "snowflake mode"😄 Therefore, I strongly advise against using the services of these people if you do not want to stand in the cold for an hour at night waiting for a miracle. They didn't lie here - the impression is unforgettable😄 I have not seen such a punitive attitude anywhere, even though I have been traveling for a very long time. I attach a photo of communication with these comrades so that they know, as they say, the heroes in person😄
When I arrived at the meeting place, no one was there, I called the manager, the answer was that there would be no tour, maybe tomorrow? No one apologized, apparently this is a common practice for them.
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Anonymous review
March 7, 2020
Great excursions from Prague to the Czech Republic! We traveled with a group of 7 people, booked an Express tour through the company's website. It turned out to be done quickly and conveniently. We were well advised by calling on WhApp. We paid the guide on the spot in the morning and set off on a wonderful excursion to the Czech Krulmov and Gluboka Castle. An incredible castle, and a park around it... the city is amazing for its warmth and comfort even in cool weather. We had free time, managed to take great photos and have lunch (excellent local restaurants with their homemade beer)..
Thank you very much to the Express Tour for the wonderful excursions, we will definitely come back to you! We recommend it!
My wife and I chose an individual tour, because we wanted to see the city and swim on the steamer. Everything is clearly organized, thanks a lot for that. They picked us up right from the hotel and started entertaining us right away. We didn't even notice how the road passed. Then the tour was intense, even my legs were tired, but there were a lot of impressions. And dinner on the ship and live music became an excellent culmination of a bright day.
It was our first time in Prague, so we decided to take a sightseeing tour. We were in early June, surprisingly there were not so many tourists, we were able to see enough and take pictures in beautiful places. Special thanks to the guide for the interesting story throughout the tour. He also answered all our questions, did not deny it. This is also important for me when a tour guide works on the same wavelength as tourists :)
We had a two-day tour to Vienna for the weekend. Manager Dmitry explained everything in detail how it would go, there were no unpleasant surprises. Transfer by comfortable bus, the guide told everything in detail in Russian. It's convenient that they gave out radio headphones. To be honest, two days were not enough for us, we wanted more. As soon as the quarantine ends and the borders open, we plan a trip to Switzerland and Paris, we will again make an order through an Express Tour and hope that it will be as exciting as a trip to Vienna.
We came to Prague for a short time, it was decided to go on an excursion to Vienna so that the rest would be complete.
We purposefully ordered the tour even before arrival, on the website. We found out everything from the manager by phone, it is immediately clear that we are interested in customers, we told them everything in detail, and did not deny and did not hurry, just to sell. Therefore, when we arrived in Prague, I was no longer worried.
It's a long way indeed, fortunately the guide got a good one, his name was Vladimir, he talked about the history of the country all the way, it's interesting.
I would like to express my gratitude to your entire company for such work. More grateful customers for you.
Good service and organization, starting from the office. We had booked one city tour on the website in advance, but then decided on another one. The office manager, I don't remember his name anymore, unfortunately, is a very polite young man. He even offered tea :) He told about all the excreta, showed photos, decided to stay in Saxon Switzerland, according to the description he liked it the most. A small discount was made for the second tour)
We returned from a tour of mystical Prague, so I'm writing in hot pursuit, so to speak. I liked the tour, it was fun and fervent. There were not enough historical benefits, but we had a very good time.
We were recently in the Czech Republic, we decided to arrange a small vacation for ourselves. But in order not to just walk around, we took an excursion "Czech Krumlov". I highly recommend it, we liked it. For 32 euros, you will see a truly fabulous town that you do not want to leave. We drove 2 hours to the castle itself, but not strenuously, a comfortable bus) And the guide tells it well.
I recommend taking Dresden, Karlovy Vary and Krumlov from the excursions. I really liked it, and since we took three at once, we also got a discount, it's nice. Faina (the guide), who speaks excellent Russian, tells a very interesting story. They also have a pedestrian one, but I prefer to walk along "my own routes" - wherever you look, then you can appreciate the small streets that are not included in the set routes.
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Ирина Чужакова
Level 2 Local Expert
April 27, 2020
Good afternoon! I would like to express my gratitude to the Express Tour tour agency for a wonderful excursion to the Koenigstein fortress. The guide is well-erudite, polite and friendly when joking) I personally liked it, thank God there were no overlaps on the road)
Greetings to all from Tatarstan! For the first time, We bought a tour to Dresden through the Express Tour company's website (Express Tour Prague) and we were pleasantly surprised by the professionalism of the guide, who gave out not just dry information, but made the whole trip fascinating and informative, with humor, which is not a little important in a long-distance tour.The time of our trip is 12/28/2018.Keep it up - WELL DONE!! We will recommend it.
Expresstur has a large selection of excursions, they even got confused about which one is better to take. As a result, we settled on the mystic and the ghosts of old Prague. The organization for 5 - Faina's guide was in a carnival costume. She talked as if she lived in those days, got used to the role, well done. We learned a lot of interesting and mystical stories. By the way, an excursion is held in the evening, it was really creepy in some places.
In September 2018, we went on an excursion to the Czech Krumlov and the Gluboka Castle. We booked online, it is convenient that you do not need to run around an unfamiliar city and look for an office. It took 2 hours by bus to get to the castle, during which time Vladimir, the guide, talked about the landmark events of the Czech Republic. At the same time, it is interesting, and not just dry extracts from history. We had fun and informative time, although we were a little tired - the tour takes the whole day.
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Элеонора Унру
Level 2 Local Expert
April 20, 2020
Your agency was recommended to us by friends, they returned from Prague recently and took all the excursions from you. We decided to book a couple too, although the vacation was short this time. But we managed to go to Karlovy Vary with Dmitry (this is the guide) and take a boat ride. Of course, there are a lot of impressions. Everything is organized on the level! Now we will also recommend you to our friends.
I went on a tour of the Castle of Chesh.Stenberg and the castle of Emnishte. The agency itself does not do anything, they transfer it to others. They don't seem to know the essence of the tour. The duration is 9 hours. In total, it took 5 hours. And there's nothing else to do there. for what 35 euros is not clear, apparently for a taxi between the locks
Avoid this company. They don't do anything themselves, they transfer them to other tour companies. The groups are huge, teams from all over the city. The guides are tired and the transport is not fresh.