Extremely unpleasant attitude of the girl at the reception. (06/01/24)
I took my old mother a number for 2 days, her phone ran out, she does not know English and had to explain every step in the age sphere on my fingers. The only way to communicate was to call the room through the reception. On the first day (05/31.24), the young man worked, talked pleasantly and helped in every way he could. Full customer focus. On the second day, there was a woman at the registration, she was rude and refused to connect the call. A lot of nerves were spent, I didn't know until the end if my mother had found a taxi. As a result, a terrible impression.