After February, the connection fell apart, there is no Internet, the speed is 100 kb/s maximum, where before it was 2 MB/ s, you can't get through to the hotline, I don't recommend it to anyone
I came to make a SIM card, then I came to restore it.
In general, everything is fast, if there are queues, then not an average of 3-5 minutes of waiting
Well done, many operators solve issues quickly, but there are more people, there is a queue of 3-4 people, you have to wait. And there are also 5 operators for servicing legal entities and they do nothing and do not help operators for servicing individuals... It is impractical...
There is simply no worse operator anywhere. 4g manages to fall off even if it is forcibly selected in the phone's engineering menu. It's too bad that they don't have competition in this market right now. I agree to pay more, but only for the quality!
08/27/2022, in Mariupol, the communication quality is very poor (then the call does not go and immediately resets the call, then the call goes and says that the subscriber is not in touch - you immediately reset the call and immediately call again and get through, for the Internet I am generally silent, it works only in places with minimum speed, in fact the Phoenix company in general, he does not want to engage in communications in Mariupol, although there are a lot of former Kyivstar towers left)
What do we have today? Why is the hair dryer roaming? Again, like a month ago when, for some unknown reason, 5 gig of the Internet flew away in half a day?
They serve you promptly, exhaustively, without complaints.
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sen_say
Level 10 Local Expert
March 3, 2023
Despite the long queue, the staff works quickly and efficiently. There are many nuances in paying for communication, but this does not apply to the communication department.
Get ready to set up the Internet manually. Register an access point. And wait 3 hours for the system to work. And so everything works.
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Виктория Земцова
Level 10 Local Expert
May 22, 2023
Customer orientation is at an excellent level. We quickly listened to the problem and helped to solve it.
The cashiers talked to each other for 5 minutes, and the queue was growing at that time. If we exclude this fact, then everything is normal
If there is a connection, then great. During communication outages, both Internet speed and voice quality are very poor. Sometimes there are interruptions in some places very often
I changed the card to replace the old one. It's strange.... There was an old-style card, now micro cards are needed in the new phone. I am a subscriber, a communication fee, etc. Why should I pay for a replacement? This is not a loss!
In principle, I quickly changed it, but the difficulty is that you need to pay at the checkout, there is a queue. Why not just debit the money from the account? Well, generally 4 is a stretch.
Poor communication quality. The tariffs are not very convenient. The quality of communication decreases every year. It is understandable for more users. You can fix it.
I was there once, because many issues can be solved through the operator. But in the salon itself, the service is very decent, there are a lot of staff and the issue was resolved within 15 minutes. I recommend this salon.