Fielinn
59 reviews
February 14
The service is cultured, highly qualified, and consultants, if necessary, unobtrusively help with the selection of frames and other related products. It is convenient that an optometrist works at the salon, who helps you choose glasses or teaches you how to use lenses to someone who needs it. A pleasant system of discounts, promotions, in general, everything is at the highest level. Our family has been a regular customer of this salon for many years. The prices are adequate. Thanks to the discounts, it is even slightly more profitable than in other similar networks .
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1
September 25
Our family's favorite optics. Friendly staff, excellent service: they will help you choose a frame, advise and give recommendations, answer all questions.
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1
November 19
Using glasses for more than 20 years. I bought glasses from this manufacturer a year later, the varnish on the inside of the lenses cracked. Replacement of lenses under warranty. I carried them for a little more than a year, the story repeated itself the rejection of the warranty mechanical impact on the lenses is not a warranty case.....
Maybe it's really a matter of improper operation, but this is the first time I've met with such a defect. The question remains open. I will try other manufacturers and I do not recommend this manufacturer.
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October 23, 2023
For the first time I had so much fun in optics! Just gorgeous staff, service - space!! I would like to mention Alexander Alexandrovich, who from the beginning to the end controlled the purchase process, helped with the selection of frames and simply pleased with promotions.
Tatiana Alexandrovna, also an employee of this point, is polite and pleasant. I can't help but mention the ophthalmologist, unfortunately I didn't have time to ask the name, found astigmatism in me and purposefully selected the perfect lenses for me)
While I'm waiting for the glasses, after receiving the finished glasses, I will add a review.
Ksta prices are excellent!!!
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1
October 17
Inexpensive glasses were needed to pass through the waters.The commission was picked up for 69p (frame + lenses) after 2 days they were ready. They called and informed me that they were ready.
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November 21, 2023
For 7 years we have been ordering glasses only there. They do it efficiently and quickly.
An ophthalmologist works daily, always offers to check your eyesight before buying. I also helped to pick up contact lenses. A very pleasant and good-natured man.
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2
1
January 5
Good optics. The sales consultant (tall and beautiful blonde) helped the elderly mother pick up two pairs of glasses. I bow low to her. The prescription was written out free of charge on the spot by an ophthalmologist.
I recommend.
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1
July 13
The staff is super
Everything is clear, fast, and customer-oriented.
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1
January 20
The doctor is certainly a bit strange. But on the whole it's not bad. I didn't like the reception. According to the consultant's girlfriend, glasses that were cheaper did not suit me at all and fell on my cheeks. This is a quote. But for 256 rubles . We sat down well...
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1
August 12, 2023
Good optics. Competent specialists. Convenient location. Glasses have been ordered several times already, fast production. Minus one star for the arrogance of some employees
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1
1
October 8, 2023
Polite staff, there is an ophthalmologist to check your vision. The Filman workshop is located here, and therefore the fastest production of glasses is also here.
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1
January 22
A large selection of products. Everything is prompt. High quality. I was satisfied with the service.
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1
November 8, 2023
The most terrible optics I've had to deal with, and it's all about the employees.
I've been wearing glasses for a very long time, I've changed a lot of different pairs, the past ones have worn out, it's time to choose new ones.
Accordingly, I came to this optics to look at my frame, stood, chose a frame for myself with a good mood, everything was fine. The consultant asked me several times if I could help, I politely refused, but when they already asked 4 times, I thought why not. I haven't heard such criticism of my nose yet....I came to speak for a transparent, round plastic frame. The assistant smilingly told me that all the frames that I chose did not suit me :), that it was probably impossible to find a plastic frame on my nose at all :), your nose bridge is too wide :), and finally a round frame does not suit you :)
And he gives me glasses that I don't like at all, well, thank you very much, as they say.
Upset, I then left this optics and I want to say I bought a perfect frame in Cinderella the next day, as I wanted, and my nose turned out to be no problem, I bought Guess glasses as a result.
But there was a second moment that brought me back to this place.
After a year, I accidentally stepped on the frame and the shackles bent, I came back to this optics for repairs. (She was walking because she was the closest to the house and still inside gave her a chance, thought the master and a master in Africa)
They broke my frame, it cracked, stuffed it instead of a native carnation a size larger than THEIR OWN, and even they didn't notify me about it and didn't return mine to me. At the same time, the shackles were still oblique and crooked, the frame looked terrible. I decided to check if it was impossible to fix them, so I went back to Cinderella. There, the master with round eyes returned the perfect frame to me and told me that a bigger nail had been inserted into me, that the frame had been scratched (they just sawed off a piece). I returned to Filman and demanded at least money back from the principle, but it's no use, the repair costs 3 rubles. And the frame for 300 rubles has already been cut off.
Yes, and the money was returned as a handout thrown....
Disgusting optics and I absolutely advise no one!
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3
February 11
I'm visiting for the second time. First, I ordered glasses for myself, the ophthalmologist conducted a diagnosis, answered questions, gave recommendations, and helped me choose a frame in the salon.
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July 25, 2023
Please teach your trainees to read the ophthalmologist's notes! If it is written on paper and the client tells you that you need lenses with a curvature of 8.4, then you do not need to pair lenses with a curvature of 8.7. I bought 2 pairs of lenses, did not check, now there is no opportunity and time to go and change, 60 rubles is a waste!!!! Terrible service!!!!!
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3
August 26, 2023
There are no complaints about the optics itself. The room is spacious, the choice of frames is large. The staff is disgusting, not openly rude, but everyone is on their own. The administrator gave the doctor's work schedule, but there is no doctor, he has already left (and was there a doctor) No one can explain anything. Confusion and staggering. The choice was made in favor of other optics.
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1
November 9, 2023
I went to this optics for contact lenses. During the selection of lenses, I did not like the boorish behavior of the doctor.
Puts on a lens, says: "read!" . And I basically don't see anything and I'm talking about it. "Anyway, read it! Sh, B.. next!" I was so scared that I just repeated after him or squinted, so that God forbid this repeated one would not attack me, but that I could not see in his lenses. I tell him my eyesight is in glasses, that I used to wear lenses, but I don't remember the size. He picked up my lenses in which everything was double for me. He says he won't do anything better, that's my vision. Standing at the checkout, I felt like an empty place. The "cashiers" didn't even pay attention to me, they said that their lenses were cheaper than everywhere else. They put some lenses in. I asked for a prescription from a doctor. Immediately the question is: "why do you need it?" I decided to look for other optics in the vicinity, the doctor noticed it. " We have a free consultation, only when buying lenses! If you don't buy anything, then goodbye!!!" I was numb, but I still bought lenses from them. When he brought me the prescription, it turned out that he did not see astigmatism in me. Like I was cured and they didn't pick up my glasses correctly or what? Where did he go?I doubted the competence of this doctor. I didn't have time to put these in my bag and move away from the cash register, as they already say "goodbye" to me. When I came home, I put on my lenses and I see with one eye) 60 rubles to the wind!
Dear management, with such employees you lose customers! Train your staff in manners ! Not the first one-star review due to employee behavior.
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4
3
June 15
It's a great place. Competence is at a very high level.
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June 26
I periodically apply, polite staff,
my own ophthalmologist, there are discounts, there are promotions,. Personally, everything suits me.
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May 13, 2022
I visited this branch on May 4, after a visit to Independence 19. I was shocked by the manner of communication of the staff. Yes, I ran into the store 5 minutes before closing, but the greeting from the store's employees was more than cold. I say, I came to you from another branch for a specific model of Ray-Ban RB3025 glasses. in response, I received something like "mmm, well done" which ones were sent here. maybe the photo will show that at least it would be clear what kind of glasses?!" I was shocked. not only does the showcase with RAY-BAN stand right in the middle of the hall and there are no more than 5-6 models, but there is also a directly opposite desire to "help". I was ready to turn around and leave if my wife and child hadn't caught up with me from the parking lot. Yes, I did buy glasses, but the residue remained. My review directly on the Fielmann website gave absolutely no feedback. if possible, avoid this "scoop" branch. the assortment is certainly not bad, but the manner of communication of the staff negates all the good things.
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5
March 24
Terrible service.
I bought lenses every month.
Now I will never go back to them and I will not advise others.
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2
September 14
It's expensive, queues are very common.
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December 11, 2022
It is not the first time that glasses have been ordered in this salon. We were always satisfied.
We applied again. The first thing that confused me was the lack of politeness and interest of the staff. We chose it on one day and ordered it on another due to the availability of the promotion. When they came to pay, no one even said hello.
The glasses are ready, everything looks great.
After a couple of days of wearing, I asked for advice again, which may not be the case, because the objects were distorted, "fisheye", my head was terribly dizzy, although I tried to get used to it. The consultants shrugged their shoulders at my complaints and sent me to the doctor. He checked my glasses, my eyesight, and confirmed that the recipe was correct. But the doctor's behavior raised questions, he was not in the mood to help further. I immediately said that the problems are in my eyes and I need two pairs of glasses. I went back to the consultants, they began to say the same thing and that I needed to get used to it. Get used to everything being convex?) After an hour of talking, they offered to drive to the main office to see a doctor.
A completely different attitude. The doctor helped to solve all the issues, gave advice. It turned out that the problem was an unregulated frame.
In this branch, I was not even offered to do something. Customers don't have to regulate themselves! I have terrible impressions about this branch.
From personal recommendations: excellent consultants and a doctor work in the branch on M.Tank Street, they are friendly and kind to customers.
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3
January 15, 2022
I rarely write reviews, especially negative ones. It was in this optics that I bought two of my glasses, I came for new ones. The consultants are pleasant, helped to choose the frame, gave some really useful recommendations on lenses, etc. I had already picked up the frame and was ready to buy glasses after a vision check. But I was shocked by the doctor. To make you understand how boorish the attitude was, I will quote the doctor: "I would like to see a doctor who signed a driving certificate for you with such vision." His task was to write me a prescription for glasses after a vision check, and not to get personal and express his opinion, which was not asked. This is not to mention the fact that I tell him one thing, but he does not hear me and repeats something completely different! I came for driving glasses, I wore lenses with large diopters for a long time, respectively, I have long been used to them. He asked me to walk around the office in strong glasses, when I told him that I was comfortable in them and my head was not spinning, the doctor began to put pressure on me directly, "it's pressing on you," "it's shaking you," and the like. In short, the doctor does not hear the patient at all, does not cooperate and puts pressure on his authority, not to mention outright rudeness and the transition to personality. As a result, I did not buy glasses, I decided to first get a second opinion from a doctor who would be more polite and more authoritative for me. I hope my review will at least prepare someone mentally for such a "warm" reception.
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3
October 27, 2022
I asked the doctor to pick up a lens for one eye, after correction for one eye. He began to pry into my affairs, asking me to bring him a certificate that I had made a correction. As a result, he said: "Bring me a certificate tomorrow, I'll look at it" and sent it home. Hello, I came for a lens, I'm your customer, I want to buy a product from you, what an attitude. Don't set foot here anymore.
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3
April 22
There is a large selection, the consultants are polite in communication. The ophthalmologist is very peculiar in communication, rude, did not like it.
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1
March 21, 2023
There is a choice, the staff is friendly! The only thing is that the production time is too long!
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1
February 13, 2022
As for me, the best company in its segment is a large selection of models and customization, but the prices are also appropriate
Specifically, in this place, the service is pumping up - there are problems from time to time
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1
July 5, 2022
Several times (a long time ago) we contacted this salon, very unpleasant consultants in communication. Therefore, we no longer eat there, although very close to home, but have found good consultants in other salons. The fielmann optics themselves are excellent.
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3
January 26, 2022
The choice is gorgeous! The polite staff offered to check your eyesight before buying. The price range will pleasantly surprise you. The quality is excellent.
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1
August 28, 2022
I handed over the frame to this optics for repair, I asked to change one shackle if available or repair the old one, the new one was not picked up With repairs, they did not invest in time
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1
November 26
Everything is super thanks a lot!!!!
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December 7, 2022
Good prices. Polite staff. Only positive impressions remained.
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1
January 2, 2021
I would like to say that during the last visit there were very negative emotions.
We have been using glasses for more than 10 years. We order constantly for the child.
But I didn't like the last glasses at all. They became cloudy inside.
We called. They told us about their problem.
We were told to come.
But when we arrived. We were told that this was not a warranty case.
The consultant spoke in an unfriendly tone.. After some small disputes, the glasses were taken for examination. But soon they called and said that the violation of exploitation ...
I clarified. How they work after the new year.
I was told that on the 2nd until the 18th they would be open.
My child and I have arrived. But the optics were closed...
if I had previously recommended this optics to everyone. Now we will not order ourselves and we will dissuade others.
Sorry. That the quality is lost...
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4
February 12, 2023
Good staff, comfortable. And a large selection of frames :)
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1
September 12, 2022
Very polite and helpful staff. We are always ready to help.
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July 23, 2021
I really like the selection of glasses and the service, you just need a little patience and you need to approach the seller yourself and state your wishes, and everything will be fine.
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2
August 18, 2020
We came to choose 2 frames. In an hour!!! Being in optics, none of the 2 sellers offered any help at all, they did not suggest anything. When we chose the glasses ourselves, we were pleased at the checkout that the price tag on them was old, and now they are more expensive. Since they have a revaluation and the old product has gone up in price! And they don't have time to put up new ones. There is no attitude towards customers. When we were there, the woman wrote a complaint, they did not want to give a book of comments and suggestions until the last moment. We also regretted that we didn't write, but we didn't want to waste any more time. I do not recommend it.
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9
1
September 3, 2021
If I had come across this staff earlier, I would never have bought glasses of this brand. The attitude of the sellers is rude, almost boorish.
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3
March 19, 2023
Cool promotions, I recommend
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November 22, 2019
The salon is disgusting! I bought the glasses less than a month ago. I thought the quality of the frames corresponded to the salon and they sell Chinese disposable frames. Mine is broken. The new shackles were very tight, but I didn't pay attention to it. And now, less than a month has passed, one of the shackles cracked near the iron fastener and as it turned out, it was my fault!! The glasses were not accepted under warranty. It was said that this is a mechanical effect. But the crack occurred while the glasses were on. They are not too tight in width. It's just not a high-quality frame. Never order glasses in this salon. NEVER get a guarantee
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2
April 20, 2022
The staff is good, the quality of work is excellent.
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1
February 17, 2022
Oh, a very unpleasant blonde. Turning to this QUEEN, the desire to enter this optics disappeared.
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2
August 18, 2022
Terrible staff!!!!!
No respect for the visitors, they are unfriendly, they did not even raise their heads!
I've never seen
anything like this before. 🤢🤢
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2
August 11, 2019
The large area of the store - there are no crowds. The store has good lighting. There is direct access to the frames without contacting a consultant. A wide range of products at reasonable prices. 👍
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4
August 22, 2020
I can't say anything about the quality of the glasses, because I didn't buy them because of the service. The consultant does not offer or explain anything. He answers the questions "dryly". They have self-service CRF
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5
1
September 19, 2022
We have been ordering glasses and lenses there for many years
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February 20, 2021
The service is at zero, the sellers are barely moving. They wanted to leave, they didn't say anything, they wanted to come.
It shouldn't be like this!!!
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5
August 24, 2020
A good optics store.
There is a doctor.
Minus one is the relatively small selection of frames.
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2
September 1, 2021
Because of Anatoly Borisovich alone, I would not advise anyone to go there!!!
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