Fielinn
38 reviews
September 23, 2024
The store has a fairly wide selection of frames, it is very spacious and bright, but the staff is as unpleasant as possible in communication, any question regarding glasses is answered by any of the sellers with a kind of mockery, presenting themselves as a guru, and exposing a potential buyer as a fool / fool. I will not go to this branch to buy anything anymore and will not advise anyone, but the network itself is good. Perhaps there are more friendly specialists working in other branches.
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1
September 23, 2024
I came here for a frame 3 times. Each time, the staff discouraged the desire to buy here.
When I first came here, I asked where I could look at the frames, they showed me certain racks, there I could find a couple of options for myself, but there was something wrong with each of them. And while I was choosing a frame, the staff did not hesitate to negatively discuss the staff from another store of this chain in full voice.
The second time I decided to go and still choose one of those frames because there were no other options. By the way, the seller was one of those who was on the day when I came here for the first time. While I was choosing, I saw a rack with more expensive frames, such as Armani, they were on the shelf under lock and key. And the rack is located a little apart from everyone, near the cash register. It turns out that you could also choose a frame there, but no one told me that the first time (In the end, I liked a couple of Armani frames. From communicating with the seller, I was, to put it mildly, not thrilled.
For the third time, I decided to communicate less with the staff, and immediately ask to get a certain model of an Armani frame, but even so I could not buy it, thanks to the staff (After my request to get me this model, I had to answer several questions that seemed to indicate that I did not like this frame I can't afford it, and therefore I don't want to get it, although I had RayBan sunglasses on my head. The feeling is that the staff has megalomania and they are selected for this particular quality in this store, because they managed to communicate with three sellers. I will not set foot here anymore, I will look for this model in other stores.
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1
October 4, 2024
We occasionally visit this branch with the whole family and every time we visit, only good impressions remain. The consultants are always friendly, give detailed answers to any questions and, most importantly, find an approach to their youngest visitors. Thank you very much!
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September 15, 2024
The doctor Viktor Ivanovich, and the consultant Tatiana, are mega nice people and excellent specialists. In particular, I want to mention Viktor Ivanovich, in my memory, the top doctor who selected diopters for glasses and lenses for me 🔥
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November 30, 2024
The service is good, but the prescription is not.
The doctor doubled the diopters, they found out only when they received an order from another optician, it was not possible to order here, and there is no problem with the optics in which they ordered.
The error was revealed by comparing old glasses and consulting another doctor, and from personal experience it is impossible to wear, when worn for more than 10 minutes, it feels like sand got into your eyes.
In general, there was a residue from the local doctor
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February 2
The other day I stopped by to choose glasses before my vacation , I take the choice simply and thought that all glasses are the same, plus or minus, but Tatiana opened the world of optics for me, chose a model with special lenses, I was very satisfied with the service, I will come here for the next ones!
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August 29, 2024
Calmly. Comfortable. There is a lot of choice. The staff is excellent! I would like the order deadlines to be shortened. But the price corresponds to the quality!
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October 9, 2024
I went to the optics to get advice on the choice of glasses and lenses. The consultants are friendly, answered all questions and gave recommendations. Thank you.
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1
March 8, 2024
I would like to express my indignation about visiting the Fielmann optics store on 164 Nezavisimosti Ave. We turned to this SALON, which looks decent, but the service is like on the market. A consultant named Ekaterina Pavlovna needs to be trained in communication skills with customers and manners of good manners. During the selection of glasses for the child, emphasis was placed on the fact that we were offered budget options (although we did not say that this was an important point in the choice), and when servicing at the checkout, the 8-year-old daughter was offered to wash the floor in this store. You will lose most of your clients with such staff.
We are unlikely to contact the next one.
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4
March 27, 2024
I would like to express my gratitude to the consultants of the store on Uruchye, thank you very much for the advice and help in choosing. My mother and I were absolutely delighted. A great store to come back to
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July 20, 2024
There is a large selection in the store, they helped me with the selection of glasses (T. V.Hartanovich), and options from budget to expensive were offered (although initially I said I would buy a premium segment), They told me about discounts and promotions, offered to check my eyesight with a doctor. I'm happy, thank you)
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February 1
Very polite staff, always helpful and helpful.
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November 17, 2022
Due to the need to order glasses for a child, I monitored various "optics", as a result, the choice fell on Fielmann, I was very pleased with the opportunity to take advantage of their promotions on frames and prices for the manufacture of glasses, and the terms of service. Very pleasant and attentive staff! Upon repeated treatment, this impression was only confirmed, the consultant told everything, suggested, in a word, very good impressions of this place. It's cool that there is an opportunity to apply for glasses repair!
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December 18, 2024
So-so. The staff can't get involved. And how to fix your old products even for money, so no.
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May 13, 2023
Excellent optics in Uruchye!Fast, courteous and skillful service.It was necessary to fix the shackle and the step, they passed it quickly and efficiently!
Thanks a lot! :)
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1
October 16, 2024
Very unpleasant staff
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1
January 28
Excellent organization
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December 24, 2022
A large selection of frames. Competent and polite consultants. Unlike other opticians, they explained how to choose the right frame so that it looks good.
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March 5, 2023
Lovely , the store service is on top! Excellent staff, thank you!
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1
January 27, 2022
I was visiting Minsk and needed a specialist's consultation. They recommended Filmann optics. In particular, I would like to mention the help of Deputy Chief Grishchenko Ekaterina. Thanks to her, I finally chose a frame for myself, and it was very difficult! I advise everyone!
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August 23, 2021
Good optics.
A large selection of frames for different pockets.
But, as they say in the folk proverb: 'It's not the place that makes a person beautiful, but the person is the place!'.
The staff is just awful!
They behave arrogantly. You still need to ask for a consultation.
We have been using the services of this network for many years, but we will no longer go specifically to this optics, although it is more convenient here by location.
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8
1
June 16, 2021
It's an amazing place. There seems to be a lot of choice, but none of the three sellers paid attention to me. I'm trying to measure something myself, I'm wandering.... Although they pay attention to other clients. After 10 minutes, they asked me what I needed. And to a specific request, the answer was "oh, well, look at this better." "This" does not correspond to what was voiced at all. I bought it somewhere else.
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4
1
February 16, 2022
Somehow in different ways on different days, sometimes everything is on the service for 5, and sometimes you don't want to come anymore, in general, the points are always good.
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2
1
January 22, 2022
competent staff advised different frames in a given price range, did not try to sell anything more expensive. Everything is great.
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1
September 11, 2022
Unpleasant service. The doctor communicates in a passive-aggressive way. The seller is about the same. Not another foot
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2
March 3, 2023
good frames, friendly sellers
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1
July 16, 2020
A good store of a well-known company.
A huge selection of frames and prices from quite democratic to astronomical. As they say, for every taste and purse.
There is an ophthalmologist.
There are some questions about the work of the staff. In addition, the 2-month production period for chameleons glasses was upset.
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2
August 17, 2022
A good store, polite sellers, I recommend it.
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2
February 5, 2022
A good selection of frames. The quality is excellent.
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August 6, 2020
An excellent branch. As a bespectacled man with experience, I rate him at all 5 stars. An attentive and very polite doctor. The prices, as written below, are for every taste. I recommend.
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1
May 18, 2022
Everything is great, just air it out sometimes.
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December 14, 2022
Excellent staff, polite.
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January 31, 2022
Good service and choice
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February 1, 2020
It's a pity there is no delivery in the city. It is convenient to consult an optometrist on the spot, selection and prescription
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1
January 27, 2019
Of the entire network, the most terrible service is familiar. The store itself is large, a good choice
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8
1
January 25, 2020
There are no questions about the selection, but they were not notified when they were ready (there was a delay due to their fault) and documents were lost
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March 10, 2019
We ordered glasses for my wife 2 times, everything is fine and on time)
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September 30, 2020
Everything is fine as always
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