Fixik Service
Closed until 9:00 AM
Serves locations in , within a radius of 15 km
Business hours
Friday
Features
Credit card payment
Parking
Mining equipment repairs
Monitor repair
Service maintenance
Data recovery
Refilling of cartridges
Guarantee
Elevator wheelchair accessible
Petfriendly:allowed with all animals
Brand of office equipment:Brother, Samsung, Xerox, HP, Panasonic, Canon, Epson, Zebra, Ricoh, Konica Minolta, Printellect, Oki, IDEAL, Roland, Mimaki, Bulros, Schulze, Multigraf AG, Kyocera
Wheelchair accessibility:unavailable
Payment method:prepayment, postpay, cash, payment by card, bank transfer, cashless payment
44 reviews
September 15, 2024
Honestly, I don't even know where to start our wonderful review…
In the month of April 2024, my mother's TV broke down, the breakdown was obvious even to us, the LED backlight burned out. My mother asked my husband to find a service, since my mother is practically not at home, she is treating a disabled child. My husband found this service on the Internet. And of course, without reading the reviews, I turned to them to clarify the price for repairs. Alexey, an employee of Fixik service, said that it would be from 150p to 300p, after which my husband said that he would call back when he decided with the date of repairs whether we would give them the TV at all. During the week, my husband received calls and asked when we would decide on the repair, imposing our repair services. Since during this time the TV began to work a little worse, more blue appeared, my husband consulted with my mother, and decided to give it to repair after all, people are still responsible, they do not want to lose customers, we thought at that moment, and it was in vain! The TV was taken away the next day. I came to pick him up, as after we already found out the "master", who repaired our TV. He said that in a day, the TV would be ready. Two days later, no call, no text message, whether the TV was opened, what was really wrong with it, no one called us or told us. 24.04 they bring us a TV, even in worse condition than we had it repaired, the whole TV was chipped from opening around the perimeter of the frame, black streaks all over the screen, a pile of garbage under the screen and the most interesting thing was that there were a thousand fingerprints under the screens of the master! And the most interesting thing is that it was raining that day, and the courier who brought us the TV was carrying it in the rain! To say that we were shocked is to say nothing. Immediately, I dialed the service and asked, what did you do with the TV? How could this happen? To which I received an answer from Alexey, but how do you want us to open the TV without chipping on the frame? Regarding divorces, I was told that these are divorces in my eyes! Alexey was talking boorishly! We asked for a refund for poor-quality repairs, offered a thousand options, but the only thing this service did was send us a master to pick up the TV and decide what to do with it! The master came to us again, who tried to make us fools, said that it was not their fault and we had such a TV from the factory! I would like to note that we handed over the TV to them only with scuffs, although we did not have them on the TV! This should have been indicated, since the TV is not new. And then the most interesting thing begins, the master said that the repair of the TV would be at our expense, we did not give him the TV, because we realized that this was a fraudulent scheme to charge us an even larger amount of money, and just called the police! They wrote a statement, a police officer, immediately told us that these were judicial matters. While we were considering our application, we turned to consumer protection "Shield", they help people for free, and since we do not have enough money to pay for the services of a lawyer, since everything goes to the treatment of a disabled child. Next, we wrote a claim, as it turned out, the service is closely related to the IP Satsura L.L. And we made a claim on the IP since the contract was drawn up by the IP. The claim was sent not one, but as many as 3. The IP did not give us an answer to our questions. They offered to bring them a TV so that they would dismantle the parts, and then they would give our 320 rubles spent on repairs, but this amount would be minus 45 rubles for diagnostics. And then we realized that it would not be possible to solve this in peace, that the only option to return our money for repairs and solve something with the TV, which obviously should not be like this after repair, was to go to court, the court would appoint an examination, and everything would be decided according to the law. So we did, "Shield" helped us in this case, and as soon as 2.5 weeks remained before the trial, the service showed up and offered to try to repair the TV they had damaged, expressing a lot of negativity in our direction, saying we were too arrogant and we need money and that's all, I repeat, that more than we gave for repair, and this is 320p and we did not ask to solve something with the TV . We agreed. As a result, it was repaired for two weeks, after which Alexey called and said that the TV was beyond repair! And offered to return only the money for repairs! To which we replied that the TV was broken and beyond repair. You said it yourself and you offer to return 320p? We did not agree, because according to the law, they are obliged to compensate for a broken TV by offering either the purchase of a new one or an analogue for our used TV. When there were a couple of days left before the trial, the service still decided to offer us an analogue of our TV.
When my husband and mother went to pick up this analog and check it for quality, they saw our old TV, which they were trying to repair, as my husband said, I wish I hadn't seen it! There is no living space left of the TV screen ! We took the analog and we got the money back for the repair! As a result, we were busy with this service for 4 months! We spent a lot of nerves and time, almost reached the court!
Think a hundred times about whether it is worth contacting this service, since after reading the previous reviews on this service, the question arises how it has not been closed yet!
See original · Русский
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February 26
Another murky company that supposedly provides high-level service.
I recently addressed a problem on TV (white horizontal stripes). I sent a video to identify the problem. The master boldly estimated after a couple of minutes that the repair would take a couple of days and the problem was 100% solvable. I asked you to let me know an hour in advance when you will be driving, and you arrived and were picked up, not without delays and communication problems. We took an advance payment of 100 rubles - 45 which are irrevocable - well, OK... diagnostics and the road. And that no more than 300 rubles will be worth everything in the end.
We arrived, took the TV off the mount, with the proviso that it would be returned in any case and fixed in place.
After four days of silence, I write, and immediately the answer is, oh, the matrix cannot be repaired, we still need 800 rubles. Then why say that the problem is definitely solved? for 300 rubles and not a penny more?
OK... I asked for the TV to be returned, again, I stipulated the conditions that it was necessary to hang up the TV, because physically I can not lift more than 5 kg, we only hang up the TV for money, didn't you know? who will do this for you for free? and immediately the conversation is in a negative tone.
Guys, review your work policy and the quality of service, including expert eye assessments and communications from couriers with communication problems.
See original · Русский
1
October 21, 2024
The laptop itself rebooted and wildly heated up, the masters in other companies threw up their hands (and some even arranged diagnostics for a week) and could not identify the problem. I urgently broke down on Monday, October 14 at lunch and took the laptop to this service. In the evening, they called me and agreed on further steps to repair the laptop. The next day, I already took the laptop back. It works very well, the cooling system has taken on a new life. I recommend it to everyone!
See original · Русский
2