Flomart
23 reviews
November 4
This order is a complete disappointment. Firstly, the bouquet that I ordered was delivered completely wrong. Flowers were replaced without my knowledge — this, as for me, is generally unacceptable! I chose and paid for the specific composition of the bouquet, but the girl received something completely different in her hands. Is it really difficult to contact the client and discuss a replacement if it is required? Absolute disrespect to the customer, especially when it comes to personal gifts such as flowers.
In addition, I ordered not only a bouquet, but also additional sweets and a drink. The result? They just "forgot" to put the drink in. Only sweets arrived, and this despite the fact that I paid for the full set. I'm not talking about the time and money spent on this order. The impression is that the company does not consider it necessary to be responsible for its obligations to the client.
Now about the bouquet itself. I expected the girl to like him, but because of your negligence, the situation turned out to be quite the opposite. You replaced the flowers, and, as it turned out, with those to which she is allergic! You have no idea how much this has ruined the mood for both of us. Instead of joy, there is disappointment and discontent. It was a gift from the bottom of my heart, and you brought everything to naught with your unprofessionalism.
And besides, where is the photo before sending? You have not sent any confirmation of what the bouquet looks like before sending. (Yes, I did not ask for this, but perhaps you should send it to me, since such replacements were made) As a result, instead of fresh, beautiful flowers, there was a slightly wilted bouquet on his hands, as if it were several days old.
To be honest, I have never asked for a refund for such orders before, but in this case it is fully justified. My order turned out to be completely different from what I paid for. And your "gesture" in the form of a 10% discount for the future is just a mockery. Where is the guarantee that the next order will be executed better? I demand to return at least half of the amount, people still did it with their own hands, if the company at all somehow values its reputation. At the moment, I am very disappointed and extremely dissatisfied with your service!
In addition, it has now become clear: it turns out that sweets are also a bummer... In general, everything else was sent... WHAT AAAAAASS!!!!!!!! I'VE NEVER HAD THIS BEFORE.
WHY DO I REQUIRE A REFUND: Yes, it's just that if they told me about replacing flowers and sweets, then I would definitely refuse the order and that's it!
THE SECOND PHOTO IS WHAT IT SHOULD HAVE BEEN
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March 9
I ordered a bouquet to congratulate my daughter on March 8. Everything was done 100% Thanks to the store and the company for the excellent work done.The bouquet was collected and delivered on time.I am proud that we have such companies that work conscientiously.
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May 16, 2023
I ordered the bouquet delivery online. The store staff quickly and efficiently selected a bouquet according to the necessary parameters, and took into account all wishes! The delivery was carried out exactly at the required time. Thanks to the entire team of the store, for the sensitive approach to the client and the high quality of the work performed!!!🙏🏻
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April 14, 2023
I had to buy a bouquet near the Sheraton. I found the nearest place on Yandex maps. Very kind sellers, gave coffee, answered all questions, collected a beautiful bouquet and, importantly now, was able to pay by transfer to a Russian card. In addition to flowers, there are small souvenirs in the store - candles, dried flowers, etc. I highly recommend it!
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January 17, 2023
I was looking for a flower shop based on reviews, they were the highest here, so I turned to them. I took the time and came to the store, showed the entire range on the spot and helped to navigate the set of colors depending on preferences and budget. The prices here correspond to the quality. The flowers smell, do not wither for a long time and bloom over time. I was satisfied, thank you!
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June 2, 2023
An excellent flower salon, a wonderful assortment and attentive florists 💗
I ordered a bouquet for my sister with delivery. Photos were promptly delivered and sent 🌸
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February 1, 2023
We ordered a bouquet with delivery in another city! It was delivered without delay, the bouquet is beautiful and fresh. They asked for a note, printed everything out beautifully, the feedback is excellent, politely fast. Thank you very much
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June 9, 2023
I'm not from Kazakhstan myself, I ordered for luck))
I can recommend them to everyone!!
Excellent team, fast selection and delivery, very satisfied)) Now I order, only from them!))
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June 7, 2023
I ordered delivery from Moscow, a bouquet of peonies.The peonies were large and reasonably priced, which was very pleasing. The price-quality ratio is 10 out of 10!
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February 26, 2023
A beautiful fragrant bouquet was picked up😍 and the delivery, by the way, was timely👌🏻
One of the few customer-oriented flower shops🙌🏻🌷
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October 12, 2022
A really nice place. No matter how many times I come, the flowers are always fresh, the assortment is not small yet. Now I am in another city, I ordered flowers for my mother with delivery. Upon delivery, everything is on time. Great guys. I was not too lazy and left a review.
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March 20, 2023
Cozy and atmospheric floral.The service is on the level.They know how to listen and hear wishes)Before that, I stopped at several other flowers - I wasted my time.
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January 25, 2023
Very cool boutique. A pleasant team. We made a very beautiful bouquet very quickly. We promised to come again))
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October 11, 2022
A great store with a rich assortment, you can order a bouquet for every taste and color, the service is at the highest level!!!
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January 25, 2023
I ordered flowers for my birthday. I liked everything. The delivery is fast, the flowers are fresh🔥 I recommend it to everyone.
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October 4, 2022
A very atmospheric place, compared to other floral heaven and earth, especially in terms of service, I know what I'm talking about!
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March 13, 2023
Excellent service, a large selection of fresh flowers! There is a delivery.
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October 13, 2022
It's a good store, lately I've been buying flowers only from you.Fresh flowers last a long time)
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March 13, 2023
Thanks for the bouquet, I am very happy with the store
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March 14
The bouquets are clear
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October 14, 2022
I am very pleased, thank you for the beautiful bouquet 😍
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October 3, 2022
A good shop with good taste from a Florist)
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1
November 25, 2022
Comfortable. We ordered it by phone and delivered it within an hour.
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