I am a regular customer of this company, I order often, let's say, according to need, necessity and mood. The store has always worked perfectly, but as some kind of special need, it turns out that way.... the wrong Flowers were delivered, I did not immediately pay attention, then as I noticed, I thought maybe the courier made a mistake and gave out the wrong one, dialed, but, no, not the courier, called the store, as it turned out, the florist, without my knowledge, decided to give out the wrong Flowers, the wrong variety, color, etc. Since the allegedly necessary variety was stuck at customs, (I work in an online store myself and know the best excuses of this kind, the excuse did not work) I asked the manager's girlfriend to replace the product, since it was certainly not suitable for a birthday token. The manager began to persuade, saying that the color is almost the same, and so on. ignoring my requests for a replacement product, after a long time of negotiations and a lot of nerves, it turned out to break through the armor of the consultant and achieve what you wanted, although there were only a lot of excuses in response before that and you have already paid for the product, you have already received it, we accept a refund only if the product is not of high quality (although it is written on the website if not if you liked the product or it does not fit, you can change it within 12 hours, and the call was within 10 minutes after receiving the product) They let me down sooo much, although someone else will think, in a nerd, no, not a nerd, the situation is such that it was necessary to do exactly what they ordered... but I was very upset that I was charged the cost of repeated delivery of 50 UAH. These 50 UAH are not a problem at all, but the attitude towards the client itself....he wishes the best, the store or the manager messed up, to the client, call yourself and get the truth and replacement, and even for your money..."it didn't suit you...You need a replacement... so row yourself ..." after that, I started surfing their site, noticed that they "appreciate their customers and cherish them" the discount system is described on the site, I'm not a greedy person, but I was outraged that I once ordered and decided to clarify for a discount as a Regular customer, in response I heard-discounts?!?! - No, you haven't heard.... well, anyway, but as it turned out-a divorce, there are discounts there, as they say "without a sucker and life is bad" that's how it turns out in our country, the mentality is like this.... well, in general, that's all, I'm terribly dissatisfied, the festive mood is spoiled, and even a firebrand was added with the search for flowers at 7 pm... in general, we lost a client, although we did not appreciate and did not value it, it is better to order from trusted ones, otherwise you can get into trouble, trust, but check!