I ordered a bouquet for my loved one's birthday. The attached photos (with the name) show a picture from the site, the rest are what came. I understand that in reality the bouquet may differ from the photo, but not so much! The flowers are in a decidedly stale state and the overall composition is also stale from this. When requesting a refund for an inappropriate product, it was found out that only the price of the bouquet (minus delivery) can be refunded. However, the website states that the delivery is free and is already included in the price of the bouquet. "Thank you" to this service for the festive mood and the proper work of the employees who sent the bouquet. Also, when returning a (personal) bouquet to the store, it was simply put back on the shelf... Friends, ask to send a photo of the bouquet before sending. It is unlikely that anyone would be pleased to receive such flowers.
I ordered flowers for my beloved niece through this service, as I did not have the opportunity to congratulate her personally. In addition to a large selection of bouquets of fresh flowers, I liked the attitude. Special thanks for the timely delivery. The birthday girl was delighted!
Thank you very much! The service is top-notch. High-quality delivery of fresh flowers! The bouquet is one in one as in the picture. You are the best! The birthday girl is delighted .
I would like to say thank you to the store and delivery for the opportunity to please loved ones, even from another city. My sister lives in Minsk and I order bouquets for her at Flower service for all holidays. Flowers are always fresh, beautiful, lively, bouquets are unusual, delivery is on time. I recommend
The service is at the highest level! The flowers are very fresh and worth the money, the delivery is on time! My daughter was delighted with the hearts and flowers.
On June 10, I ordered a bouquet of peonies (3 pieces). I did not have time to pick up the bouquet from the courier, we promptly rescheduled the delivery for the evening, thank you for that. But the flowers... 1 of the 3 flowers began to fall apart the next day, but did not attach importance. And today (the second day) I finally decided to take off the packaging. It turned out that of the 3 flowers, only one is of good quality, the other two are rotten, with fallen buds. It's sad, the impression is completely ruined.
I have been ordering bouquets with delivery here since 2015. Not much, 1-2 per year. But for the entire period, at least 15 bouquets have already been obtained. They never let me down. Prompt communication, beautiful bouquets, a variety of payment options, delivery on time. Only positive emotions.
Thank you very much!!!
I like flower delivery, it's not the first time I've made orders through it. The prices are good, they are delivered on time, everything is fine. The flowers are fresh. I have no comments at all, so feel free to advise.
The terrible quality of the flowers!
An unprofessional florist!
I ordered a bouquet of "Michelle" for a friend's birthday.
First, they called to clarify if I was against replacing one type of chrysanthemum with another, assuring me that the concept and color scheme of the bouquet would not suffer.
As a result, they sent a completely different bouquet of tired, sluggish flowers.
To my complaint and request to resolve the issue, they offered to issue a refund of the bouquet directly from the holiday :)
Photo expectation / reality attached
I ordered a flower as a compliment to a friend. It was necessary to deliver it to the nearest house. We agreed on the delivery time. We were an hour late. The birthday girl had left by this time. My son got it. Unfortunately, there was no surprise…
terrible service!
I made an order at 16:00. Despite the alleged free delivery, they asked to pay an additional 5 rubles for delivery to Novaya Borovaya. Okay, I paid for it. We communicated via telegram, you can restore the time up to a minute. The planned delivery time is from 17 to 19.
Further from the service there is silence. At 18-30 I asked if it was delivered? – and in response, silence.. at 19 he asked – silence. At 19-34 I asked – ignore and silence. As you know, I wanted to make a surprise. And it turns out that I only made a surprise for myself. At 19 -56 (an hour has passed after the required delivery time) I decided to call the delivery service. – the answer is "yes, everything was delivered about 20 minutes ago. We didn't have time to inform you. I'm surprised that the girl is silent about this, but as it turned out, everything was delivered at that moment. Video surveillance thank God works in the house. I'm clarifying who is lying anyway. – and the answer is = and we have nothing to do with it, it snowed and the courier told us so. And what do you want anyway… The result of the review. A service that does not understand in principle what a service is, is engaged in lies and does not care about customers. I hope business owners will read why they will have one less customer.
There is a large selection, it is possible to pay with a mir card from the Russian Federation. The ordered bouquet did not match the description and composition . It was delivered later than the specified delivery time. Of course, in the chat, companies try to convince that the client is wrong and everything is fine. This is a poorly executed order.
A wonderful flower shop! The bouquets are very beautiful and the flowers are always fresh)
Convenient website for ordering)
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Anna
Level 4 Local Expert
June 24, 2023
We ordered a bouquet for a wedding gift.
Everything is super: the flowers stood and withstood all the rides around the city without water. Everything was delivered on time and the replacement of flowers, which were not available at that time, did not even affect its overall appearance, and the bride was delighted with the bouquet, which is the most important thing. Thank you for not letting me down! ☺️
The service level is unusually high for Minsk, I ordered flowers+ balloons twice. Each time we went towards the selection of a composition of flowers. They also beautifully packaged gifts, which they also agreed to deliver. They bought ice cream and chocolate from Euroopt with a bonus at my request)) The bouquets stood for a long time and smelled delicious. Smart girls work in this place))
p.s.
All issues were resolved by whatsapp + there is a card payment
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Aлина К
Level 10 Local Expert
May 19, 2024
Very nice sellers. We made a beautiful bouquet for my mother. I hope it will last a long time.
08.08.2020 I needed a fresh and special bouquet. I called here half an hour before closing time. They listened to me carefully and promised to wait. The promise was kept. At the girl's place, the florists offered options according to my wishes. Everything is polite, professional and prompt, with responsible attention to detail and concern for the result. We stayed for 15 minutes after closing, but we did everything properly. I definitely recommend it! The birthday girl was delighted! special thanks to Veronica the florist and a low bow! =)
The bouquets that you will see on the site are very far from the bouquets that will be brought to you. I ordered it several times and never once did the flowers meet expectations. Small, obviously not fresh, crumpled. I do not recommend this store.
We ordered a bouquet of Lavender raf through the zakazcvetov website.by
The bouquet for 130 rubles withered after a day. All the stems at the bottom almost rotted away in a day.it feels like the bouquet was brought already at the end of durability in a vase. All that was answered on the website was "an unpleasant situation, but after a day we can't pick up the bouquet." No attempts to find out what happened to the bouquet. For that kind of money, selling a bouquet that will wither almost immediately is not fair to customers.
When I asked how long these flowers should stand in a vase, they replied that wildflowers usually cost less in time. So why make such bouquets out of such flowers?! Which causes one disorder in the morning.
Photo a day after delivery
Terrible service! I wanted to buy a cactus, we spent 10 minutes figuring out how much it costs, then we also called to clarify, as a result, the cactus was not sold to me