Everything is fine!
We flew from Kazan to Dubai and back in March 2024.
Brand new planes, clean, well serviced. They upgraded the class of seats there for free, and flew comfortably. Without delay, we arrived on time.
They landed back without delay, but when checking the systems, they revealed problems, while checking, a snack kit (water and crackers) was immediately delivered to the plane, after all passengers were taken back to the airport, where hot meals were offered, the company manager informed about further actions immediately. Very quickly, our board was replaced, we landed and the flight was sent. Food and drinks were also offered on board.
The flight was delayed, but the actions of the company's employees were clear and prompt that all passengers were satisfied. Safety is above all! Many thanks for the excellent work!
It seems to be positioned as an economy airline company, it was nice to be fed tea, coffee and water in square packages)) the plane is clean, although the plane is clearly far from new, the flight is comfortable. Smooth takeoff and landing. The flight attendants are polite, they understand English well. The Russian language is not very good. Reinforcement of the foundation of the CARF
We flew back and forth from Moscow to Dubai. It seems to be a low-cost airline, but it's better not to try to compare it with our software. Everything is clean, cultured, the staff is smacking - smacking! Great!