It is not very close to my house, but I still prefer to go to this particular department, as I like the staff in this department - attentive and quite adequate. Manager Darkhan is one of the most inadequate employees that I have ever seen in banks, in general, the standard example.
The service is disgusting. Let's start with the fact that your employees at the reception sell SIM cards unofficially (08/05/24, time 12:47). Not through a manager and even without electronic queue coupons. Literally, the receptionist inserted a SIM card for me and set up the room, without explaining anything to me about the tariffs and conditions, I didn't even sign anything. I was simply deceived, sold a SIM card without checks, a contract, etc., the left one, after which I could not log into the application (the employee claimed that I could).
I came to sort it out the next day and then the most interesting thing began. The bank's employees are not as competent as possible, they are not able to solve the problem and settle the dispute. They cover each other. I demanded a refund and closure of the SIM card, as a result, the manager transferred them to me from his personal account. The SIM card was taken away, having played a performance that allegedly cut it in front of me (very funny, I was sitting opposite and this did not happen!), the staff brazenly lie to my face. As a result, they obtained a declaration of termination of the contract, it is not known whether it is official or not. I don't know what happened to the SIM card itself. It's terrible, I'm shocked and this is the official branch of the bank! Shame on you! The proceedings were at the bazaar level. The receptionist brazenly claimed to me that I was lying, well, yes, it was me, I sold myself a fake SIM card, while receiving money past the cash register))) when I asked to pick up the recordings from the cameras, she immediately quieted down. I ask the bank to contact me to check whether the manager has actually terminated the contract for the provision of mobile communication services.
I would like to express my gratitude to the employees of the department of Abai, 68, especially to the manager Dinara for their help, professionalism, patience and respect for the bank's customers. Thank you very much.
The bank is good, but the fact that the phone must be nearby to withdraw money is not very convenient. Perhaps this is an action against scammers, but it is still inconvenient. And there are two ATMs out of four
I like the quality of the 7575 service and the quick response of its managers. The service that offers solutions quickly and efficiently is an indicator of high respect for customers.
Terrible service. Neither the manager nor the cashiers know the exact information. They write one thing, but in fact it turns out quite another. I don't recommend it.
Friendly staff (in the business lounge). For individuals, the staff is not client-oriented
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Е
Ерлан М.
Level 7 Local Expert
September 6, 2024
Professionals in their field!!! When I asked them for help, they gave and provided their help without any problems and confusion! Thanks to them!!!
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Евгений К.
Level 16 Local Expert
July 14, 2024
Professional approach to any visitor of the bank. I liked the service consultation, we got all the necessary information in 10 minutes of conversation with the manager.
It's not the first time employees who open an account have been talking down and not politely. I want to bring my money here, I don't understand the relationship. Perhaps Russophobia on their part
I am a client of this bank, I am always sure that they will serve me well. There are problematic issues, but everything is always solved. There are no big queues, the staff is on the level!
Pleasant service, not a long wait, a large comfortable office. The staff is polite and professionally competent. The opening hours have been extended until 20.00, which is also very convenient.
Everything is the same as everywhere in banks. Nothing outstanding. And parking for cars is limited, on a weekday, the cars of the bank employees themselves occupy all the places. Customers have nowhere to park