The worst operator I've seen.
Rude, rude, insulting ....
Firstly, he did not help me, secondly, he did not answer correctly, besides insulting.
❗Maintenance -0
❗ Courtesy of the staff -000000000
Even 1 star is a pity (a lot), but to make a review you need to choose at least 1 star.
I never recommend it to anyone
I DON'T RECOMMEND IT! IT TAKES THEM MORE THAN A DAY TO CHANGE A SPARE PART. THE SERVICE IS COMPLETELY ZERO 0000. I AM WRITING FROM THE WORDS OF THE SUBSCRIBERS, THERE ARE MORE THAN 300 OF US. p.s. it takes about 20 minutes to change this spare part.
You wouldn't even wish such a provider on an enemy! They have the slowest Internet! The operators seem to mock the customers. You won't even be able to change the tariff yourself. The speed is terrible, constant failures, when connecting a new client, they put a used modem without a box without documents, it's all dirty, in a word, it doesn't even deserve half a star!!! A SOLID MINUS!!!!
I do not recommend this company of Freelink combs to anyone because
1 they have a paid service, even setting up the Rotor
2 very bad internet connection
3 You will have to pay for the services each time.
4 The Internet is not working after 19:00
I can still write, but I don't recommend it to anyone so that they won't regret it later
I left a request for connection at the address in Almalyk. We discussed it with the operator, accepted the application, and promised to connect within 3 days. 4 days later, I contacted the support service again to find out what stage our application is at, we called the operator again, who, after clarifying all the details, promised to speed up the process. A day later, the situation repeats, only this time again another operator, already a girl. She clarified all the details again and also promised to speed up the process. Today, on 12/19.24, I contacted the support service again, to which I received a response that the application was withdrawn due to the fact that the 200+ promotion for some reason does not apply to this address. I express my dissatisfaction with the incompetence of your operators, some vague promotion system, it is not clear why it is distributed at one address and not at the other. And negligent attitude towards new subscribers. Roughly speaking, after almost a week of waiting, I just find out that I won't be connected and that's it. They offered to use the 400+ promotion, but I don't need it. They said if you want, we will make a new application, but you don't want it as you want.
Good luck with your work.
05.01.2024
The provider is falling before our eyes. There used to be a good and client-oriented right-hand man. It's 2024, it would seem that providers should grow, but not in the case of freelink. Trust the person who has been buying the Internet from them for 8 years.
Internet speed: 3/5
Technical support 2/5
I was very, very saddened by the last case related to their technical support. You can't do that, you'll have to leave them.
The worst operator that can be. The technical support service is something beyond reality. I have never met such tight operators. On 09/12/2023, repairmen came and carried out work in the house after their repair, the Internet was turned off. I called the technical support service at 20:09 and said that the Internet was not working. On. that the operator replied. that there was a problem with the cable, but before that I talked for 15 minutes. that I need to rearrange the wire and reboot the wifi router. The operator also said. that I accepted the application. Having called today on 09/13/2023, everything happened again, the problem with the cable and again accepted the request for a question. and what about the application from 09/12/2023 they said. that the application was not accepted. To get clear answers, you need to go through 7 circles of hell. If you are looking for a provider, DO NOT CHOOSE the FREE LINK COMPANY, you will suffer both with the technical support service and with the quality of the Internet. Take care of your nerves and strength.
I am happy to join the many dissatisfied users who are on freelink. For a very long time, we just sit with a round download on the screens or with the inscription "There is no Internet connection". Those specialists say there is nothing to be done. Really, those who are thinking of joining freelink are wasting money.
Terrible company, I'm a pensioner, they rip off without looking at the category of people.. he works for 3 days, then a week of rest, you can't wait for the masters, rude, here's a month of connection, and the nerves are exhausted by all 300%, God is their judge..
I will write to the Society of Rights or to the prosecutor's office for compensation for moral damage, because you will hardly get material from them.Scammers...There's nothing more to say..I live in Almalyk and succumbed to their advertising.. but the whole Almalyk is moaning from this Provider, (it's a pity that I found out too late ...(
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Nik
Level 6 Local Expert
March 18
This is the only provider in my house, and I have to use it. The Internet regularly disappears, you have to call and wait until they turn blue, sometimes it's a day. As soon as another provider appears in the house, I will immediately switch over
A disgusting company, an average Internet connection with interruptions for half a month and disgusting service and customer service. That's what you'll be dealing with.
I paid for 197 thousand soums for a tariff of 60 mbit/sec. The work went on for 10-14 days, the Internet was basically unavailable. I had to pay for another mobile Internet for 100 thousand soums, because I have to work. Also, the battery of a phone with modem mode dies faster...
After 2 weeks of those works, it became at least stable, but the average connection speed is 10-20 mbit/sec and lower constantly (bluetooth is disabled, other devices are disabled, I'm sitting a meter from the router)
It turns out that I paid for an expensive tariff of 60 mbit/ sec, but I have not been provided with the service properly for the whole month. I left a request for the master to come and check. 2-3 weeks have passed, no one has come. We got in touch once, they said they would come in the evening and that was it.
It's almost useless to call, I waited in line for 30 minutes once, and then I was dumped. The second time, 20 minutes of waiting and they picked up the phone. In the chat on the site, they respond faster, but not to the point. They answer in a template, do not give answers to real questions and leave the chat. They often just ignore it for half a day.
A complete farce, terrible disrespect for customers. I hope that with this attitude, as many people as possible will quickly realize that the company is inadequate and begin to switch to other providers.
I asked to make a recalculation, extend the validity period for the duration of those works when I could not use the service. Or a discount for the next month for renewal.
THEY REFUSE. They say that they do not recalculate)) And the fact that I, as a customer, paid for the air does not bother them, the fact that they did not give speed does not bother them either. Although they also say that by law they have no right to give a speed below 70% of the declared one. It turns out that they are even legally obliged to recalculate.
The request to change the tariff to a cheaper one is REFUSED. Let them say the master will check first. Yeah, I was waiting for your master, yeah, I was waiting for your master, I didn't wait
UPD: as a result, engineers came a month later, their operator told them on the phone that there had been an accident a long time ago and the cable was damaged on the street, and then twisted poorly, so the speed is like this. And they told me on the phone that everything was fine, "we updated your speed", "we updated your Internet" and everything in that spirit. Here is such a service. The money has still not been refunded, the manager was told to contact and silence again.
An excellent company, in other things, many others are not so competent and conscientious I had in mind (you can open a trust payment), the speed as promised is 100 MB, then transmits 96-98 MB, in principle it is excellent than others, honestly serves the respect company!
I don't understand the people who praise this provider. I am in Tash.Almalyk city region. Today is October 23, 2022 and I have been having a problem with the Internet for two months now. Connection WITHOUT internet access. It is impossible to reach support!
Either the call is reset, or "you are the 9th in line, wait" and after holding on the line for 15-20 minutes, the call is reset again!!
Terrible, Disgusting, unprofessional. How to debit money from the balance - everything works for them. A rotten herd of rhinoceroses!
Conclusion: all the positive reviews are twisted. There is simply no choice, flink is considered the top in the city, simply because there are no others.
There is absolutely no support, phone numbers do not work and it is not possible to log into your personal account, the speed does not match the stated one, not when, always lower than the one you pay for, do not connect to this provider
Disgusting company. Low Internet speed. Gaps are constantly occurring. Frequent repairs on the line. The call center will not get through from the word at all. In the chat, the robot scribbles standard unsubscribe phrases. In general, when something happens, you are on your own, but your money has already burned.
I was working from home, and suddenly the Internet went missing. All attempts to contact the provider in order to find out when the Internet will be available were unsuccessful. Their website is down, the phone is being reset.
How much you need to disrespect and not put your customers in anything, so that when the Internet goes wrong, you just hang up the phone, instead of explaining what's the matter and when the Internet will appear. Disgusting.
If you have another provider, DO NOT connect to Free link in ANY CASE.
The Internet is intermittent . The support service is not working, busy or off. Where to call where to contact??? . It has been connected since July . I will change the company. As I understand it, the company only works with new clients. And the old ones break the contracts .
terrible Internet, terrible support service, constant interruptions, constant departures for several minutes, the same thing every day!
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Lian
Level 10 Local Expert
July 23, 2022
I have never met such stupid managers and employees of the company.
If your paid period has ended, then you will not find out in any way why you do not have Internet, whether there is a network failure, whether there is no electricity at the "substation", or something else, and all why, because you have access to your personal account only inside the network of this provider, and by many providers work in this logic, but if the paid period ends, or traffic, depending on the plan, then you still have access to your personal account, and there is no way to check these morons. I've addressed them hundreds of times about this - like peas against a wall, you can't break through them, they're stupid in general.
Friends, today is 07/24/2022, I want to add a review.
Literally 20 minutes ago, my Internet connection was cut off again. I tried to log into the office using the locale - there is no access, turned off WiFi, decided to check the availability of the office via the mobile network - there is no access. I'm calling tech support - you have a non-payment... I ask which artist does not have access to the office by locale, in order to understand for what reason there is no access, whether there is no electricity at the substation, or the balance is negative, the answer is xs, I do not know, access should be. 😂 The person works for the provider, and is not even aware of this problem! Just in case, I introduced myself - "operator one, Sarvar!". Know who is the first to take off...
Not a bad company. I mean, our local companies. Unlike, for example, Uzmobile, it reacts to requests quickly enough, it is not so difficult to get through to the technical support service, the employees are competent.
It's the worst I've ever met a provider.
I can 't get through to anyone .
In June, the Internet did not work at all for 3-4 days.
And today, on July 5th, it has not been working for 6-7 hours .
We will change the provider in the near future.
👎👎👎
You've already bullied. Day off, evening and there is no Internet!!! The phone was stupidly turned off and it is not possible to get through. I'm changing my provider tomorrow!!!
Good provider, technical department, speed, service!
Personal thanks to the operator Zafar, for the correct and competent work, he helped to solve my problem remotely, to eliminate the connection error! Well done, I suggest you reward your employee!
7.06.2020
Since the beginning of 2020, speed drawdowns do not correspond to what was written, a frequent problem with servers, which is why the Internet does not work for some time, we disconnect from the provider at the end of the month, rating 1 out of 5, worked well only the first months after connection, the main problem: frequent failures. Connected in 2 apartments and the same fairy tale everywhere. In case of server failures, the TP does not pick up the handset and the connection simply crashes. Thank you.
every day the Internet is turned off for 5 minutes or more, the Internet speed does not justify the price that is indicated, the conclusion is clear, it used to be better
2020 there were a lot of delays, the speed does not match the money, and the speed of the tariff you have chosen is also not provided, in general I do not advise
Overall, the service is good, there are landings at speed, but not often, they were connected quickly, the staff is responsive, if there is no way to pay, they always open a loan