I've been using the Freedom card for two years now, and in general, everything is fine. When I have questions, I write to the support chat – they answer pretty quickly, in 15-20 minutes. True, sometimes you have to clarify some details yourself, but in general it's fine.
The card has a cool bonus – you can get up to 30% money back (cashback) on certain purchases. Although I don't always like the categories that are refunded, but in general it's a good thing. In general, you can use the card, it is convenient!
I came to Freedom for refinancing, and a difficult life situation arose. The manager explained everything in detail and offered pleasant conditions. As a result, the loan term was extended, but the monthly payments were reduced.