Strange guys
Upd:
The bank wrote to me that they are trying to create a friendly atmosphere. :)
So, what is the friendly atmosphere:
You come to the bank with a question - you are immediately sent to a website like go read and write there.
After the application failed on the site, the employees responded in about the same way, like do and read everything there on the site. Any questions for us.
There is no sense from the employees, the meaning of coming to such a friendly atmosphere is not clear.
As a result, there is no sense in going to the department, there are no answers to questions.
That's why very strange guys who are not particularly trusted. :)
This is not the first time I have taken it here and I present both installments and good conditions. It always works, all without interruption. Good operators. Thanks a lot
A gorgeous compartment. I liked everything very much. Excellent service. There is a place to drink coffee while waiting in line. The queues are not very long. I only had time to drink coffee. Open more compartments. And put ATMs around the city. I like everything about you so far.
See original · Русский
2
7
Show business's response
laaarchi
Level 16 Local Expert
July 29, 2024
I have issued a card for a long time and I am not happy, I work abroad everywhere - Europe, Asia, South America, online purchases on foreign sites - hotels, shops, applications in the app store, I have never had any problems. everything is clear and understandable in the mobile application, excellent support service - they respond promptly in the chat. Obviously, transfers take 1-3 business days, but this can be tolerated in the current realities.
An interesting organization. Swift needed a translation. I wrote to the bank online, they refused. The support team said that come to the office and we will do everything! I arrived. The office looked at me and said that they do not transfer to this country and have never transferred... overweight))) Not ever. Why then mislead a person is unclear.
I'm very unhappy. The card has not been working for five days. There is money left on it that I cannot withdraw and, in addition, there is a huge debt to the bank. I write to support every day, they promise to sort it out "in the near future", and they do nothing.
See original · Русский
3
Show business's response
Мансур Байжанов
Level 4 Local Expert
August 16, 2024
a great branch, clean, spacious office is on my way. Sometimes I go to the ATM and the cash register, I didn't notice the queues. The staff is attentive and polite at 10 out of 10
Such a good call center, they explained everything correctly to me about this cascading mortgage, otherwise I didn't understand anything. Considering that I'm going to repay ahead of schedule, it turns out to be profitable
In this branch, the bank's employees are not competent, they do not know where they have what posts, they do not know their employees, well, in general, I have the impression on the bank's employees as if they don't care whether you are there or not. After all, we are customers!
I was not welcome at the department, fill out all applications in the application, wait for a response there, etc. I couldn't talk to the manager. The girls at the reception seem to be trying to help everyone, but it doesn't do much good. Also, due to the fact that the room is semi-basement, the Internet does not work well there.
It's a very inconvenient application - you can't see how much transfer fees they charge you. In some cases, it shows that the transfer is without commission and it is immediately withdrawn. Gentlemen, finalize your app.
The bank with which the card does not work at the most unexpected moment, now they have blocked all applications and require you to take a picture of the documents. I don't know how to withdraw money from there now, except to fly to Kazakhstan. If they get rid of customers, they would at least give them time to withdraw funds. (((((
It is very pleasant to be in this jar, except for the smell of coffee. At the entrance, they greet you, help you with the question of where to get a number if it's your first time. There are a lot of ticket offices that really work. There is always the right amount. But the conditions are terrible to send to the CC, of course. But before going, you can get advice by phone, the call center is competent
The building was barely found, there is not a small bank inside, 2 floors, parking is difficult. I applied for a mortgage, they consulted well, everyone chooses convenient conditions, unfortunately I chose another bank.
I want to write a super, mega negative review about working with this bank.
I have repeatedly encountered a situation when a bank blocks funds (allegedly for some payment), and they refuse to provide information on which payment and for what amount. What does it mean that information about the expenditure of my personal funds is not provided? The most natural deception and fraud associated with the theft and illegal retention of other people's money.
I highly do not recommend this bank!
The best bank, gave a mortgage😁 there may not be enough ATMs and terminals in the city, although the digital mortgage system, I think, implies online payment😉
Without a loan, I would not have been able to open my own Ip in any way, I calculated everything, but I did not have enough money anyway, I decided to get loans from this bank, the conditions are favorable, plus you can make it all online.
Freedom Bank offered to take out a mortgage at a cascading interest rate. If I manage to pay earlier, I will normally save on interest. An additional incentive))
Disgusting bank! There are constant failures in the internal system, for all commissions, it does not work everywhere and payments are accepted. Horse commissions for withdrawals of own funds. I tried to open a currency card, as a result, I filled in all the photo data 2 times and so on, both times I refused, I ask the receptionist why? She quotes to me the text that the bank wrote "refusal on internal verification", what? Why? Maybe something needs to be done, no information. In short, don't waste your time, they won't help you here.
A good bank, although there are long queues and it happens that they serve for a long time. The presence of a coffee shop right in the bank branch helps out.
The department is not bad, cozy. But the bank itself... Greedy, cunning, twisting the hands of Customers. One office and one ATM per city. Do you know why? Because I don't want to contact them anymore after visiting for the first time. You withdraw money from the account at the cash desk - give 1.5% to the bank. You need cash, it takes a long time to go to an ATM - withdraw anywhere, but give 1%. Yes, you can transfer to other banks for 10 tenge and withdraw there without commission, but for some reason the transfers do not go through all the time. In most cases, no one will help you in any way. In general, there are many more minuses, and fat ones, than there are pluses.
A dream came true, I updated the car) Thank you Freedom! I didn't think at all that everything would work out with a loan, but then they also approved how much was needed and % norms
This bank left a good impression. I was given a mortgage loan here. For the first time I came to a consultation and there was a guy who explained everything very dryly . I didn't like it , but I came a second time . And I got to Asel's manager , she's a smart girl, thanks to her! I explained everything and worked very carefully . I wish her all the best! To the Bank of Prosperity !
Thieves!!! They steal money from the account. Disgusting bank, never make multi-currency deposits or cards in this bank. My family members and I, 5 people, made multi-currency cards of Freedom Finance bank in the city of Kokshetau.
We left for the states with these cards and then the theft from our accounts began. They are illegally debiting money from our accounts. Personally, when withdrawing cash from an ATM, the ATM did not issue the money, but Freedom has already written them off, $ 1000. I immediately write to them in a WhatsApp chat, send them my check, and they write a statement so that Freedom Finance KZ will refund the money. They sent a sample, I printed it out, wrote it and sent them a scan. I'm waiting for a week, I'm waiting for two... Silence from them. I write to them again, they give me an answer that the ATM gave me the money.... Here is a check that there is no money, I did not physically receive it. I ask them to give me an official paper that the bank in the states replied to them. Of course they sent me, they say you correspond in the official chat, what other documents do you want. I went to a bank that did not issue money with the question why the ATM did not issue money here is a check, but the money was written off... they told me, we couldn't write off anything, because they didn't give you the money, this is a question for Freedom Bank ....
This is not my first situation, but the money was returned there after long scandals. ...
😭‼️‼️My husband was charged twice for air tickets, $ 2,300 was debited twice and is not refunded...
‼️‼️ they also ordered a taxi through Uber in Mexico, they did not appoint a taxi, and Freedom bank has already written off the money and has not returned it.
When withdrawing cash from an ATM, Freedom Finance debits extra money from the account and it is not displayed in the personal account. They do not inform, they do not ask if we agree that they steal our money ...
In another way, I will not say😡🤬 when withdrawing $ 1,000 from an ATM, the ATM takes $ 3, and Freedom also writes off $ 23.50 plus and not where it is not displayed, stupidly less money becomes in the account.
How can this be? No bank does this. You start to find out why the extra money was written off, silence...
You write to them again, they say it's the interest of the freedom bank, and the information is written on the website ...
This is a bank I've never met in my life.
See original · Русский
23
1
Show business's response
Гульмира Набиева
Level 4 Local Expert
August 20, 2024
I took out a car loan, Freedom chose because everything online is easy to arrange, no need to go to the office and the loan conditions are good, support quickly helped when I wanted to clarify something
I flew to Almaty on purpose to open a card, but did not pass the "internal checks of the bank". The questionnaire consists of full name, IIN, phone number and two addresses: in the Russian Federation and in Kazakhstan. It's amazing, of course, what could be wrong here – it's impossible to find out. Despite the fact that I have accounts in several foreign banks, where there was a full-fledged KYC.
And with me, several more of the same lucky people were wrapped up, so if you don't have $100k for a premium tariff, most likely the chances of approving the application are close to zero.
See original · Русский
8
Show business's response
nastie n.
Level 11 Local Expert
August 20, 2024
Working with foreign economic activity for legal entities is just circles of hell.
Every time, EVERY TIME, the whistle starts from the foreign trade department, which either does not have a single regulation for crediting money to the account, or there is a task to keep the money out of the client's account for as long as possible.
Then statements, then currency contracts, then some other nonsense. Until you shake the soul out of the manager in WhatsApp, nothing will be credited, and you won't even know that the currency control wants something from you. It's terribly simple, I'm furious every time I have to perform operations there.
Everything is super, the security in the back parking lot is very friendly, fast service, now they do not issue cards to citizens of the Russian Federation without reason, online too. And so everything is OK
I settled on a debit Deposit Card. The bet was also attracted by the fact that you can save in several currencies at once. I applied online and the card appeared in the application in a few minutes.)
Courteous and prompt service. One of the most efficient and adequate banks at the moment. Of course, this does not exclude crazy percentages. But they are lower than in the same national bank. Lowered the grade for lack of parking, and disgusting post-credit service.
I liked the approach: in the first stages of mortgage payments, you pay a little, and the further you go, the higher the rate. It is a good incentive, if possible, to close the mortgage ahead of time.