Freedom Finance Bank
411 reviews
March 22, 2024
It is cozy and the service is quite fast. There is an opportunity to drink coffee while waiting for the documents.
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1
November 30, 2022
A gorgeous compartment. I liked everything very much. Excellent service. There is a place to drink coffee while waiting in line. The queues are not very long. I only had time to drink coffee. Open more compartments. And put ATMs around the city. I like everything about you so far.
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7
December 19, 2023
An interesting organization. Swift needed a translation. I wrote to the bank online, they refused. The support team said that come to the office and we will do everything! I arrived. The office looked at me and said that they do not transfer to this country and have never transferred... overweight))) Not ever. Why then mislead a person is unclear.
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10
November 28, 2024
The bottom , not the bank . I wanted to get a chat consultation. I asked all the questions , I was ignored and the chat was closed
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March 6, 2024
I'm very unhappy. The card has not been working for five days. There is money left on it that I cannot withdraw and, in addition, there is a huge debt to the bank. I write to support every day, they promise to sort it out "in the near future", and they do nothing.
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3
April 11, 2024
Such a good call center, they explained everything correctly to me about this cascading mortgage, otherwise I didn't understand anything. Considering that I'm going to repay ahead of schedule, it turns out to be profitable
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1
August 26, 2024
Good staff, everything was explained and prompted
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April 23, 2024
In this branch, the bank's employees are not competent, they do not know where they have what posts, they do not know their employees, well, in general, I have the impression on the bank's employees as if they don't care whether you are there or not. After all, we are customers!
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1
June 22, 2024
It's a very inconvenient application - you can't see how much transfer fees they charge you. In some cases, it shows that the transfer is without commission and it is immediately withdrawn. Gentlemen, finalize your app.
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3
3
May 31, 2024
Convenient location, good office, I took a multicurrency card, I'm going to travel abroad soon, it will be much easier with this card.
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1
January 3, 2024
I was not welcome at the department, fill out all applications in the application, wait for a response there, etc. I couldn't talk to the manager. The girls at the reception seem to be trying to help everyone, but it doesn't do much good. Also, due to the fact that the room is semi-basement, the Internet does not work well there.
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1
February 28, 2024
The bank with which the card does not work at the most unexpected moment, now they have blocked all applications and require you to take a picture of the documents. I don't know how to withdraw money from there now, except to fly to Kazakhstan. If they get rid of customers, they would at least give them time to withdraw funds. (((((
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2
September 13, 2024
Very caring staff. Thanks guys.👍🏻
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August 16, 2023
It is very pleasant to be in this jar, except for the smell of coffee. At the entrance, they greet you, help you with the question of where to get a number if it's your first time. There are a lot of ticket offices that really work. There is always the right amount. But the conditions are terrible to send to the CC, of course. But before going, you can get advice by phone, the call center is competent
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6
January 17, 2024
A good bank, the staff is responsive and customer-oriented. We received the card. Everything went great
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3
September 9, 2023
The building was barely found, there is not a small bank inside, 2 floors, parking is difficult. I applied for a mortgage, they consulted well, everyone chooses convenient conditions, unfortunately I chose another bank.
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3
July 11, 2024
The best bank, gave a mortgage😁 there may not be enough ATMs and terminals in the city, although the digital mortgage system, I think, implies online payment😉
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2
November 23, 2023
I want to write a super, mega negative review about working with this bank.
I have repeatedly encountered a situation when a bank blocks funds (allegedly for some payment), and they refuse to provide information on which payment and for what amount. What does it mean that information about the expenditure of my personal funds is not provided? The most natural deception and fraud associated with the theft and illegal retention of other people's money.
I highly do not recommend this bank!
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9
October 17, 2024
Thanks to the bank's staff for their quick and prompt assistance.
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May 29, 2024
Freedom Bank offered to take out a mortgage at a cascading interest rate. If I manage to pay earlier, I will normally save on interest. An additional incentive))
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1
May 16, 2024
Without a loan, I would not have been able to open my own Ip in any way, I calculated everything, but I did not have enough money anyway, I decided to get loans from this bank, the conditions are favorable, plus you can make it all online.
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1
August 31, 2023
Disgusting bank! There are constant failures in the internal system, for all commissions, it does not work everywhere and payments are accepted. Horse commissions for withdrawals of own funds. I tried to open a currency card, as a result, I filled in all the photo data 2 times and so on, both times I refused, I ask the receptionist why? She quotes to me the text that the bank wrote "refusal on internal verification", what? Why? Maybe something needs to be done, no information. In short, don't waste your time, they won't help you here.
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10
March 9, 2024
I picked up the card here. A pleasant separation in every sense, service and maintenance are clear and fast.
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1
1
November 23, 2024
Pleasant and competent staff! You have answered all my questions!
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April 25, 2024
A dream came true, I updated the car) Thank you Freedom! I didn't think at all that everything would work out with a loan, but then they also approved how much was needed and % norms
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1
January 11, 2024
A good bank, although there are long queues and it happens that they serve for a long time. The presence of a coffee shop right in the bank branch helps out.
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2
August 5, 2023
The department is not bad, cozy. But the bank itself... Greedy, cunning, twisting the hands of Customers. One office and one ATM per city. Do you know why? Because I don't want to contact them anymore after visiting for the first time. You withdraw money from the account at the cash desk - give 1.5% to the bank. You need cash, it takes a long time to go to an ATM - withdraw anywhere, but give 1%. Yes, you can transfer to other banks for 10 tenge and withdraw there without commission, but for some reason the transfers do not go through all the time. In most cases, no one will help you in any way. In general, there are many more minuses, and fat ones, than there are pluses.
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13
May 4, 2023
Excellent department. Fast service.
Coffee shop inside the branch: you can have a cup of coffee and a snack.
I liked it here)
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6
September 22, 2024
Everything is fast and efficient, but the interest on transactions is horse-drawn
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July 12, 2023
This bank left a good impression. I was given a mortgage loan here. For the first time I came to a consultation and there was a guy who explained everything very dryly . I didn't like it , but I came a second time . And I got to Asel's manager , she's a smart girl, thanks to her! I explained everything and worked very carefully . I wish her all the best! To the Bank of Prosperity !
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3
January 24, 2024
I was received by a very polite girl who explained everything to me. I had to make a Sandibekov Nurgul card.I enjoyed it
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3
May 3, 2023
Thieves!!! They steal money from the account. Disgusting bank, never make multi-currency deposits or cards in this bank. My family members and I, 5 people, made multi-currency cards of Freedom Finance bank in the city of Kokshetau.
We left for the states with these cards and then the theft from our accounts began. They are illegally debiting money from our accounts. Personally, when withdrawing cash from an ATM, the ATM did not issue the money, but Freedom has already written them off, $ 1000. I immediately write to them in a WhatsApp chat, send them my check, and they write a statement so that Freedom Finance KZ will refund the money. They sent a sample, I printed it out, wrote it and sent them a scan. I'm waiting for a week, I'm waiting for two... Silence from them. I write to them again, they give me an answer that the ATM gave me the money.... Here is a check that there is no money, I did not physically receive it. I ask them to give me an official paper that the bank in the states replied to them. Of course they sent me, they say you correspond in the official chat, what other documents do you want. I went to a bank that did not issue money with the question why the ATM did not issue money here is a check, but the money was written off... they told me, we couldn't write off anything, because they didn't give you the money, this is a question for Freedom Bank ....
This is not my first situation, but the money was returned there after long scandals. ...
😭‼️‼️My husband was charged twice for air tickets, $ 2,300 was debited twice and is not refunded...
‼️‼️ they also ordered a taxi through Uber in Mexico, they did not appoint a taxi, and Freedom bank has already written off the money and has not returned it.
When withdrawing cash from an ATM, Freedom Finance debits extra money from the account and it is not displayed in the personal account. They do not inform, they do not ask if we agree that they steal our money ...
In another way, I will not say😡🤬 when withdrawing $ 1,000 from an ATM, the ATM takes $ 3, and Freedom also writes off $ 23.50 plus and not where it is not displayed, stupidly less money becomes in the account.
How can this be? No bank does this. You start to find out why the extra money was written off, silence...
You write to them again, they say it's the interest of the freedom bank, and the information is written on the website ...
This is a bank I've never met in my life.
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23
1
September 11, 2023
I flew to Almaty on purpose to open a card, but did not pass the "internal checks of the bank". The questionnaire consists of full name, IIN, phone number and two addresses: in the Russian Federation and in Kazakhstan. It's amazing, of course, what could be wrong here – it's impossible to find out. Despite the fact that I have accounts in several foreign banks, where there was a full-fledged KYC.
And with me, several more of the same lucky people were wrapped up, so if you don't have $100k for a premium tariff, most likely the chances of approving the application are close to zero.
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8
March 12, 2024
I settled on a debit Deposit Card. The bet was also attracted by the fact that you can save in several currencies at once. I applied online and the card appeared in the application in a few minutes.)
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2
November 25, 2023
Everything is super, the security in the back parking lot is very friendly, fast service, now they do not issue cards to citizens of the Russian Federation without reason, online too. And so everything is OK
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2
March 8, 2024
I liked the approach: in the first stages of mortgage payments, you pay a little, and the further you go, the higher the rate. It is a good incentive, if possible, to close the mortgage ahead of time.
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1
August 2, 2023
Courteous and prompt service. One of the most efficient and adequate banks at the moment. Of course, this does not exclude crazy percentages. But they are lower than in the same national bank. Lowered the grade for lack of parking, and disgusting post-credit service.
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2
July 24, 2024
A profitable digital car loan, I bought a car for myself in a couple of days.I've already managed to get used to it, it's very clear and fast, but it turned out to be inexpensive.
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1
February 20, 2024
It is convenient to open a Debit account for non-residents of Kazakhstan ONLINE. Waiting for a plastic card for 5 days. Delivery only in Kazakhstan
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3
February 9, 2024
I needed to re-link the card to another phone number -- everything was done very quickly. There was no queue, they immediately called the manager, perhaps because he came early on a weekday
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1
December 2, 2023
Clean, courteous customer service. The reception is to the right of the entrance. Several ticket offices. Nice office.
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2
January 4
I liked this bank. I got a holodilnik for the holiday in 2023.
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April 8, 2024
Their application is convenient, does not hang up and the interface is very simple, the conditions are also good for cards, I took a deposit for myself
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1
June 30, 2023
If it were possible to put a minus, then I would! A terrible bank, if you want hemorrhoids on your head, then contact them they will create it for you! The staff lied about the card, as a result, now I was left without a card and did not take it when it was possible, although I was repeatedly told that if there is movement on the accounts, then everything is OK, you can not take the card away, it will be valid for 3 years as a result, the card was closed, they did not say anything about it, now nothing can be transferred or bought
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1
April 26, 2024
I did a small repair, I did not calculate the money, I took a loan here to buy what I needed, the percentage is favorable, the conditions are normal, I completed the repair
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1
January 9, 2024
A good bank. I arrived there at the time of the bank's closure. Due to the fact that I was leaving after 3 hours, the staff stayed late and helped solve my problem. Thank them very much.
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2
December 22, 2022
The bank is very good, the Botagoz manager serves, she is very competent, a professional in her field, always with a smile on her face, polite, involuntarily you are charged with positive emotions!
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10
November 4, 2024
I received a quick and competent consultation
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November 17, 2024
Responsive staff
Good service
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January 27, 2023
***!!!!!!!!!!!!!!
The most disgusting bank I've ever met.
I have never encountered such arrogance and lack of service in any country.
If you come from another country and decide to open an account here, then be prepared for the fact that money will be debited from your card, and no matter how many times you replenish it, it will be - 0 zero
And the conditions will constantly change at their personal discretion.
The service is a separate kind of bullying in this bank. No one will be able to answer you correctly, even in what's app. They will spend a long time agreeing on a strategy for how to turn you down.
It is better to remove the mobile application from the AppStore
I can't remember a more terrible piece of g... .
I am extremely sorry that I fell for the hype around this bank in the early days and opened an account here.....
Now they assure me that I owe the bank for issuing the card, which, by the way, was issued as much as two months in contrast to CASPI, where it happens instantly, on the same day.
And many other banks in the Republic of Kazakhstan have the same quick release system, except for the "BEAUTIFUL" FFB
Here you are initially a hostage and owe the bank money, although he will not tell you about it.
And all employees during the account opening and card issuance will smile sweetly and say that this is not a paid procedure.
As a result, the money was debited after the first replenishment of the card.
What's app replied that the cost of the issue is actually paid and is 15,000, and on the phone the operator replied that the cost of the issue is 30,000. And I wouldn't be so angry if someone really told me about it before the issue, and they didn't send me from one bank to the other side of the city to get a card, so also several times, because the mess is terrible and they themselves didn't understand whether the card came or not.
In summary, I wish great luck and a lot of patience to all those who, for some unknown reason, still decided to contact the SCAMMERS from Freedom bank and open an account here.
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