We were passing through Aktobe and visited Freedom Bank.
Positive :
A beautiful noticeable building,
There are practically no queues!
Fast customer service!
Minuses:
Not a convenient, intuitive access to the Bank!
The staff orients the client to self-knowledge and familiarization with instructions on various issues. (I would like to have more loyalty as a customer!)
Thanks to manager Elvira for her good attitude to her work, attention to the client, she explained everything in detail about the banking product, there were no questions left. A positive experience of communication with Freedom Bank .
I didn't get to know the pros. A hanging application. The card was issued immediately, but it has not been possible to activate it so far, despite the help of all the bank's specialists. When we complained to our Kazakh reputable friends , we were told: "The bank is young and raw. Why did you go there at all?"
Good service! The bank's staff is always ready to help. With different requests, we always found an opportunity to resolve the issue, which is good news.
See original · Русский
Show business's response
Samat Baigildin
Level 8 Local Expert
October 23, 2024
Good service, however, there was a lack of awareness of the staff about some of the bank's innovations, in general, everything was resolved well. They demonstrated their desire to help after the visit.
The beautiful appearance of the bank and affordable parking are big advantages
Good afternoon! We came to make a map for you. They were issued quickly. The service is good, the staff is very responsive and professional. Nice interior. I recommend.
The staff is very helpful. They are always friendly and friendly. There are difficult situations. They always help, without unnecessary bureaucracy, although they could formally refuse. I recommend it to everyone.
A dynamically developing bank. But their application leaves much to be desired. Another friend complains about international transactions. A good broker. Good luck to them
I wrote to them from Moscow via a chat on their website, they said they could open a multi-currency card. I came specifically from Moscow to Aktobe, received an INN, everything is there, but they did not open it, and refused to tell the reason. I have no problems with banks or debts, it's some kind of trap on their side. As a result, I came from Moscow in vain, it's an outrage. Thanks, the other bank opened the card. Kaspi.
I came from Russia to issue a card. I liked everything. Especially managers explain everything on the shelves. True, the card registration process itself is long, but this is more related to the procedures. I liked the interior inside the bank. There are comfortable chairs and paintings.
The location is good, the service is poor. There are signs that don't work in fact, the manager just throws up his hands.
You have a Western Union sign above the cash registers. I needed it, I waited in line, and at the checkout they tell me that there is no such service. To my question, "why the sign? You need to take it off," the bank employee replies, "you need to...." That's how we talked. If an employee allows himself such phrases, apparently customers are not so important to you.
The registration of the card takes about an hour, as in Moscow.
There are many people who want to.
But there are few workers who do this.
And they are constantly being distracted by other questions.
I feel very sorry for the girls of the staff who listen to all this negativity =(
But they don't decide to increase the staff of operators.
They do their job well and provide good advice on issues.
The question for the management is: are they interested in increasing the number of operators to cope with so many applications for opening
And so that so much negativity doesn't pour out on their current operators?
I was here in the spring of the 23rd, a difficult year, there was no queue to open an account and receive a card, polite and smiling girls made everything out quickly without any problems 👏
I read a lot of reviews, I thought I'd spend the whole day in the bank. As a result, I was accepted almost immediately, there was no queue (Friday, 16:00), maybe I was lucky. The girl was very polite, it took about 45 minutes for all the registration. The card is promised to be made within 7-10 business days, let's see.
If you are from Russia: I have a foreign passport and a printed IIN with me. Also, at least a photo of a Russian passport. No notification of arrival was needed.
Large commissions when withdrawing cash from the account (one percent). Money must be ordered in advance, and then after the order there was not enough money in the branch to withdraw. But everything is fine inside the branch. In general, not very
The most terrible place. I wanted to open a card, waited in line for an hour and a half, only one person passed. To my question, how much time is left for the current client, they laughed mockingly, and said well, another 20 minutes. 1. It is completely unclear what can be done for so long.
2. Boorish attitude towards customers
3. Even if they have long processes of opening a card, the employees themselves are very slow and do not hurry anywhere, although the queue has accumulated from 5 people.
4. Only two employees are engaged in opening cards
Oh, how it burns. To open the card, they say you need to go to their office, where attention: you scan the QR code and fill out the application online, it did not occur to them to send the link. As a result, the path is 500 km from Uralsk to scan the QR code. And now you can go back and wait 10 days to get the card (mail and courier services are not available)Customer orientation of the bottom level
Huge queues for any operation. There is no electronic queue, everyone is crowding into the living room, they used to make a list on a piece of paper. Either there are few workers, or they work very slowly.
The service must be terrible. One person works, three people work on entertainment sites. The card is issued to one person by the hour.
See original · Русский
Show business's response
И
Илья К.
Level 7 Local Expert
September 19, 2022
There are 2-3 people working in the large hall, the queue is accumulating, there is no queue, but by and large everyone doesn't care, the speed of work is also around the clock. After any Russian banks and branches, I was extremely surprised that they "work" like this somewhere else
A normal office. For some reason, there is no electronic queue, so the service is not very fast. The fees are quite high, but there is a possibility of free transfers from Russia