I contacted them by the phone number listed on the website. The master came, examined the room, estimated the amount of work. Then they called and wrote to me in Viber to coordinate the equipment. Initially, they were informed that they had a delivery time of 30 working days and a full prepayment. We agreed for 10 working days. They send me a contract with Alexandermit LLC. When I asked who they were, they said that Frionoff is a group of companies, and this is one of them. By the way, there was a Frionoff logo on the Viber contact. We have paid for the equipment, the delivery time is over. On the phone and in person, the director mumbled something indistinct about the need to wait a little longer and some circumstances. As a result, Alexandrite went into liquidation, leaving debts of more than 100,000 rubles for undelivered equipment. This is the Frionoff group of companies. Therefore, if you work with them, then payment is only after delivery.
they work terribly. I signed a contract for 2 air conditioners and a drainage pump on September 12, according to the contract 15 working days for delivery and installation. Only one air conditioner with a pump was delivered on time, the pump failed after 15 minutes of operation of the air conditioner. As a result, on December 1: one air conditioner has still been disassembled without a pump, the second one has not been brought and installed. They do not respond to their own number on the site, they send text messages: I'll call you back or the installer will contact you in 30 minutes, no one calls in the end. Several times we managed to arrange for the installation on a specific day, but no one came, they didn't even warn that no one would be on that day. As it turned out, they didn't even order the 2nd air conditioner.
I will add on 06/20.23: The issue of the supply of my equipment was resolved only after I went to court. According to the court's decision, this "team of professionals" must reimburse me about 2,200 rubles (attorney's fees, penalty, etc.). According to the law, they should have executed the court's decision and returned my money to me in April, now it's the end of June. Naturally, they did not pay anything, and filed a claim against them with the enforcement department. It turned out that their accounts had already been seized and I was not the first in line to repay their debt.
PS Work under the names frionoff, beltesla
I am very glad that we contacted this company, firstly, it is always nice when everything is in place!
I was lucky, I managed to keep in touch with the head on the order, I received comprehensive advice: on functionality, price and discounts! I persistently clarified all the information of interest for 10 days, received answers to all questions and advice on nuances.
When ordering, they immediately conclude a price-fixing agreement. The calculation was requested after installation, the company agreed to this condition, which it fulfilled :-)!
The installation was agreed on Thursday, the installation team contacted exactly at the agreed time, a convenient time was arranged, the specialists were on time. It was especially pleasant that the installers brought everything into the apartment (outdoor and indoor units), it turned out very humanly, other companies even have nuances in this matter. The installation took 3 hours, we worked with a construction vacuum cleaner, we left the apartment in perfect condition :-)! After cleaning, calmly, without haste, everything was explained, shown and controlled. Only after that they left, in my opinion, a very professional work of the team! The payment was accepted after the job was accepted, it was calculated in a convenient way, for me it is a terminal, although the company welcomed any form of payment. My rating is 10+, of course I will recommend the company.
WHAT IS IMPORTANT, AFTER THE INSTALLERS LEFT, THE HEAD CONTACTED AND CLARIFIED IF EVERYTHING WAS FINE, IF THERE WERE ANY QUESTIONS LEFT! WELL DONE! thank you!!!
I read a lot of reviews, my wife and I decided to add our own
We ordered an air conditioner in November 2022, according to the timing, the specialist immediately said that there might be delays. That's why we agreed that we bought it in advance for the summer.
Yes, we waited a month for the installation, we were a little nervous, but when we installed it, there were no more questions at all. We were very satisfied with the quality of the work performed
They were staged in Grodno, 56 Dzerzhinsky Street
Special thanks to the specialists, managers, and of course installers Pavel and Dmitry. Very nice people, it's nice when they work and do something for you at your home.
Of course, the delivery time must be taken into account, but we also ordered a very rare air conditioner, we ordered daikin. All the companies said they were under sanctions
But, Frionoff, we were able to find , get and bring it. Special thanks for the price! It was all worth it! Thank you and a low bow! We will recommend it!
And I would like to wish the owners patience! Time is difficult, but you try and do the impossible! Others would have flayed three skins for such a thing, but you maintain a social position. Thanks!
The contract was signed in November 2022, now it is February 2023. Initially, it was about a week, two at most. However, all that has been done is an endless lie about what will be done soon. Draw your own conclusions.
Updated on June 5th.
Nothing has been done. They were not going to return the money and they are not going to. I urge all people deceived by these crooks not to be afraid to contact the prosecutor's office and the court. The more of us there are, the more likely they are to be legally punished.
Since July 2022, we are waiting for the installation of an air conditioner, the contract stipulates 15 days. They fed me with promises for several months, then stopped answering my calls. I do not advise you to contact them
I have long dreamed of an air conditioner, but I did not dare to make a purchase through an online store, because I do not understand anything about the device. I subscribed to frionoff. by on Instagram. The specialist helped me quickly pick up the equipment. Accompanied from the moment of order to installation. Polite, considerate. Special thanks to the editing team. We did everything quickly and accurately. They left a positive impression about the company. I recommend it to everyone!
Great staff and great company. We helped in the selection of equipment, told and explained everything. They also made a small gift - a floor fan. I recommend
Many thanks to the staff for the excellent work. Everything was explained, calculated and installed the right and beautiful air conditioner. which fits into my interior!)