A wonderful place with a very good approach. The speed, efficiency and goodwill of the managers, the willingness to solve the client's problems are at the highest level, my respect!
Good evening, everyone! As always happens, the start of work with this organization was positive. Ordered, paid for, picked up. I admit my mistake that I didn't check everything in the warehouse thoroughly, I ordered gastro containers with lids first and they turned out not to fit each other. I noticed it only then. when I needed them at work. I wrote to Viber and they didn't believe me. After sending the video, the dialogue began, but not in the angle we would like. I paid through the sole proprietor and as it turned out, this is a problem. Since I need to order invoices and issue refunds, the issue cannot be resolved in any other way. As a result, when I agreed to buy, I repeat, to buy the lids and containers I needed, my dear manager immediately billed me before payment, and then wrote that my mood was not like that and they would not sell me anything else. I have not yet written that I bought a chicken grill from them and now I do not know how the issue with the guarantee will be resolved, God forbid.. So, they didn't sell me anything, they said they didn't refuse the obligation, but they needed a return invoice. SO WHY SELL INITIALLY WHAT DOESN'T FIT EACH OTHER? I'm shocked. The director's phone number was not given.but I would really like to talk to him. And the plans were to buy a deep fryer, an oven, etc. Because of the two volumes, the company lost a full-fledged customer.
There is no claim to the organization itself as such. I ordered a spiral dough mixer Hurakan HKN-10SN, I know that this is a straight low bar from Chinese brands, but to be so straight.... It makes no sense to talk about noise, something constantly departs from vibrations, then something in the board, then the button will sink. In general, so far, of all the things we've worked with, this is the worst option.
They took a donation for the coffee shop, there were problems with the refrigerator, the guys changed it to a new one at their own expense, there was no solution from the service center (there was a leak)
We provided services for the transportation of products for this company. There has been no payment for almost half a year. I do not advise carriers or customers to cooperate.
I found everything I was looking for, and even a little more, I highly recommend it. A huge assortment, prompt delivery, high-quality service - and all this in one place!
I contacted the company to select coffee machines in the coffee shop. A polite girl answered the phone on the 2nd ring, replied that all the specialists were busy and, if it was convenient for me, they would contact me within 30 minutes. The girl wrote down my contacts and asked me what exactly I was interested in. They called me back 20 minutes later, with the options already selected(!!!) different price segments. In general, a professional approach to business is immediately visible! Thank you, Gastrobusinessgroup!!!