I went 7 times for one package
It's more about the system itself than the department
The parcel was not supposed to pass customs clearance, I sent it for examination, which is paid (they did not warn)
The examination did not help in any way, and I had to pay an extra $ 60 for a plastic tube for saliva (for genetic research)
Then the payment is not the same for them and more
They work terribly. We received parcels for two days. They were sent to the bank three (!) times to pay the tax. One of the three was lost because of this, we had to wait for them to find her and come back another day. One of the packages is damaged - it was opened and some of the things were pulled out