Excellent hotel, the staff is polite and helpful.
There is also a restaurant at the hotel, the cuisine is excellent.
You can arrange room delivery.
In general, I liked everything.
I really liked the Ginza restaurant, the cuisine is very good, the evenings are great, the waiters are very attentive, I recommend you all to come to this Ginza restaurant
It's a great place, we've been here several times inside, on the third floor, and on the veranda. The waiters are great! At the very least, Alina served everything for 5 + The food is very tasty, interesting serves. The price tag is above average for Astana. I definitely recommend it!
The place is good, the interior is cozy, the food is delicious, but the service is "lame", the food was ordered in advance and the kitchen prepared everything, and drinks, even just water, had to wait a very long time, as well as napkins on the table ran out, until they were urgently asked several times, only then they brought
Hello! Nonsense! The kitchen is weak... An additional portion of cognac was offered to pour into the glasses of the first portion! I'm stunned! With such nuances, the rest does not help. Another point: the girl's chair was broken at the next table - no one offered to replace it... Martini Extra Dry was brought warm, the ice was not served until it was insisted... Pinsa (this is such a pizza) was served almost cold! In general, they do not hit a recumbent person... I won't recommend it a second time...
Terrible, terrible service. The girls don't fit, they don't know the menu, they don't know the map, they don't know how to serve, and they don't try. Everything takes an awfully long time. The kitchen is normal, 3-4 points (there is nothing to complain about, but I was not delighted). According to the level of the restaurant in terms of service, it is a diner, like a cafe by the road, to be honest, the expectations were much higher (as from a normal restaurant in their category).
Very attentive waiters, delicious food, portions are not small. An extensive menu for different taste preferences.
We came in during the day, so there weren't many people at all.
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Святослав
Level 14 Local Expert
December 22, 2024
Super - establishment
Delicious food, excellent service, was with the company at a live performance
I hope you won't raise prices, and then you're the best in town.
We celebrated a corporate party in this institution, the service leaves much to be desired, the kitchen was delayed by an hour, as a result, raw rib eye steak was brought, more alcohol was indicated in the bill than ordered (although the waiter brought it without asking without asking if we would still be there or not) the show program is at 0... Last year the kitchen was tastier, the food was interesting and the show program with the host was cool! This year we regretted that the corporate party was celebrated in this institution. I DO NOT RECOMMEND
I really liked it: the atmosphere is super, great live music and the girl sang with an amazing voice! Very tasty👍
I didn't really like the service, the waiter very rarely came up to us, when they called us already, then he came. We ordered wine, it was carried for almost an hour, while the waiter was reminded of it several times, after 30 minutes of waiting it turned out that what we chose was not at all, well, we ordered another, but we waited a long time for it. The receptionist brought the wine in the end, it's not very pleasant to sit and wait for your order.
Otherwise, everything is fine, maybe it was us who were unlucky with this guy, but it spoiled the impression significantly.
One time at a time is not necessary. It was the first time, everything was 5+, and the food and service and music (a singer with good vocal skills, probably from the opera). The second time, neither the food (the meat was served cold), nor the music was another singer, she sang clearly for herself), nor did she like the service (they brought a side dish instead of a salad), although they ordered the same dishes.
The VIP 4 extractor hood works very poorly. We sat in the blue smoke all evening.
There has not been an update to the karaoke song database for a long time. I can't sing any of the new songs
Good evening, we ordered an event in this institution, the service at 0 is just some kind of kapets, the guests finish the dishes and dirty plates are not cleaned on the table until you tell the girls, the atmospheric mood of the waitresses is very bad, they serve reluctantly, with stone faces, I do not recommend visiting this institution until the owner deals with his lazy and inoperable by the service staff!
My friends advised me to visit this restaurant, I finally chose the time and my son went to have lunch. The restaurant itself is closed for renovation, we were offered a terrace. Prices are slightly above average. It is very cozy, the stained glass windows are impressive, the view behind them is very beautiful. The cabins are small and comfortable, you can sleep after a snack, and there are a lot of soft pillows. ONE big minus is the smoking and non-smoking common room, and the smog of cigarette smoke is everywhere, well, it's just impossible. And the room is not ventilated.
Why 2 stars?)) as for the room, there is very little space, the stage is almost two steps away, which is not good, very bad sound, since the room is very small, very))) what can you not say on Instagram , the toilets are not cleaned , the floors are not washed , the reception hall is a mess , the contingent of uncles + 45 like do you know who I am? Cattle ((( the kitchen is weak and the price tag is like an airplane wing )) they work until 4 a.m.
Great place!!! Very tasty!!! The interior of the cafe is made with great taste!!! Quite unexpectedly, we made a 15% discount on the birthday, Thank you so much for the style and taste!!!
The atmosphere of the East and Europe are connected, the interior is beautiful and the background music plays according to the atmosphere. The food is delicious, the portions are good, wait 25-30 minutes. There is karaoke on the 2nd floor, you can come with your family. The staff is responsive👍
Visiting the restaurant left a double impression. The ordered buratta salad with tomatoes was delicious. Very cool products. But ... for some reason, the salad was very different from the appearance declared on the screens - like heaven and earth. Some of the ingredients were clearly missing.
Pasta with shrimp and bisque sauce is also very tasty. But served cold. Yes, and at the same time with the salad. I had to race to eat....
Excellent focaccia. Straight 5+
The wine list is half full, although it was originally assembled in such a way that it will satisfy any wishes.
Another big disadvantage is the culture of visitors. More precisely, its absence.
One is on the phone discussing his "chotky business" for the whole hall, another is smoking icos, the third is on the threshold of the veranda, in general, some kind of a roll-up. At the same time, the staff is silent and does not respond to comments.
In total, it is probably worth praising those who launched this restaurant, created and set the menu and wine list. To say thank you to the kitchen.
But the current administration of the restaurant pulls in three. No more than that.
Ginza is a decent institution. The karaoke sound is at the highest level, the service is excellent, the staff is very good. Food, drinks, wine list, everything is expensive. But the atmosphere of your money. I'll give you 5 points. But get ready for a big check
We liked it here, the dishes are delicious, but the check is above average. The waiting time for the dish is short, we sat in the summer, we liked everything.
Three stars for the advance service. They mixed up the dates for which the VIP room was booked, did not report the full cost, as a result, the amount for rent came out more. According to the bill, they tried to sell what they did not bring. The cuisine is delicious, the drinks are delicious. The service is excellent. The atmosphere is pleasant. Karaoke sounds great.