I constantly visit a wonderful store in order to buy food for my kitty, the staff is always friendly, attentive and polite, they will always help in choosing food and accessories for animals, I advise this store, you will not regret coming and you will not leave empty-handed.
14.10.24 when visiting this store.. The best employees worked!! Customer focus is zero. We ordered dog food 4 weeks before that day, as a result, we sold the whole evening from 18 to 22, the order was not delivered. The phone was not answered. As a result, after correspondence with this store, we were informed that our order was not included in the list of couriers, and it was suggested to come and pick up the order yourself or wait for the courier the next day. Considering that we arrived in Minsk for 1 day, it was not very convenient for us to wait all day for the courier. Upon arrival at the store, the staff could not find our collected order for a long time. They called us non-locals, not very respectfully, considering that we paid more than 500 Belarusian rubles for food.
A complaint was also sent to the company's management.
Don't buy pets here if you don't want to live in veterinary clinics! Do not sponsor the torment of poor animals!
At the beginning of March 2023, we bought two rats in this pet store, asked them to pick up a cage for us to grow, because we did not know what they would grow up to be and they sold us a cage for hamsters from which they grew in 2 weeks) THANK YOU, very professionally)
The rats started to get sick from the first days, we went to the veterinarians, treated pneumonia and bronchitis. It was a vicious circle until one day we tried heart medications and pneumonia was treatable. I even had to take rats to the clinic in the oxygen chamber for 4 hours every day for a week.We bought rats with hereditary heart disease. And one rat has deafness, which we started noticing in the first week.With these words, a ratologist (rat doctor) sent us For heart pills that we will have to give to rats until the end of the days, 1 tablet per second costs 7 rubles) Recently, one of the kids had a white spot on his eye, presumably a cataract.SO DRAW CONCLUSIONS ABOUT WHETHER IT'S WORTH BUYING PETS HERE AND WATCHING YOUR FRIEND SUFFER, OR STILL LOOK FOR A MORE CONSCIENTIOUS SELLER.