The staff is polite, calls about the order, guides the delivery time to the store. The choice in the store is small, most of them are delivered to order, including choosing something there is not very good. The prices are slightly lower than in other networks. What is important when you take a lot and not the cheapest
Not far from home, this wonderful store always pleases with a large selection and friendly staff, tempting discounts often take place, from which it is impossible to leave with nothing))) I will come again!
See original · Русский
1
Show business's response
Л
Лёля
Level 4 Local Expert
December 28, 2024
Our pet loves Gryzli treats very much. The store where we always bought them ran out of them. I found this product online in HyperZOO at a good price. I immediately liked that the product can be booked without registering on the website. Which I did, specifying the quantity - 5 pieces (screenshot attached), and indicating that it would be pickup from Uborevich, 95A. I booked the product at night from Saturday to Sunday, hoping that we would arrive to pick up the order on Sunday. On Sunday morning, an employee of HyperZOO called me back and informed me that there was no such product in the store on Uborevich Street, and that it would be delivered only on Monday. I asked to cancel the order because it was inconvenient to go there on a weekday. But on Monday, I receive a text message that my order is ready and will be stored until Thursday. The employee also called back with the question: "Will you pick up the order?" To which I replied: "We'll try to pick it up before Thursday." One day, I asked my husband to drive an extra 30 km after work to pick up the order. Imagine my surprise when the seller handed me one pack of the ordered treats!..))) And that's what we were driving for?))) I couldn't prove that I ordered 5 pieces, because I didn't register on the website, so the order wasn't saved. I only had a screenshot of the order.
Conclusion: the store is not bad, the prices are good, the staff are responsible, but inattentive.