A fully automated pleasant service. I brought a bag to invest the purchase, but no, I didn't have to use it, since they have branded their own packages. I will be happy to order next time!
Terrible service. The goods arrive with a constant delay. Operators are a separate topic, not only that they could not provide an elementary phone number of the customs department, but they also blatantly lie.
I really made a big mistake with the choice of this company. As proof, I leave screenshots when the product was ordered and it has not been received yet.
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mineral87
Level 5 Local Expert
January 23, 2023
On December 6, I added a parcel (track number 1Z2399EE0203834750, cost $23.99), on December 9 it was received in a warehouse in the USA, but remained in the "Expected" status. I waited a week, the status has not changed, I wrote to support. The support replied that the parcel had passed the initial registration and would be re-registered in a day, after which the status would change. This turned out to be untrue, the status did not change either a day or a week later. I wrote again, promised to figure it out and answer - there was no response. I came to their pick-up point, explained the problem - they promised to check the cameras and call the result. Of course, no one called me. I turned to support again - suddenly they say that the parcel is being delivered to Tashkent without registration, it is expected on December 29. But this was a lie again, there was no parcel either on December 29 or after. I ask you to return the money - they answer "wait for the parcel".
I do not recommend using this service, you will only lose money and time while the support will lie to you.
Update from 01/23/2023: I was contacted by support and the money was returned first to my account in my personal account, and then to my bank card. Improved the rating.
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5
Show business's response
М
Мухаммаджон Пулатбеков
Level 14 Local Expert
December 14, 2022
Positive:
1. The site is better and more convenient than that of a competitor (there is a public offer, a function to invite a friend, as well as tracking the status of the parcel until arrival at the warehouse in Tashkent)
2. Delivery is faster than competitors
3. The warehouse is open 7 days a week and until 8 p.m.
4. There is a full-fledged support service
5. Do not charge a separate fee for loss insurance
Minuses:
1. Paid consolidation ($20)
2. To receive the document required for registration, you need to call the support service and pick up the piece of paper in a week (although they said on the phone that they would provide the document upon receipt of the parcel)
Fast delivery of goods and high quality a lot of additional options 5-10 days and then the problem with the parcel is immediately solved, you can also check the parcel right there or order with the help of a consultant
The guys are great fellows, but they are engaged in delivery at a decent level, sometimes the order takes a long time, but in general I really like it, 9 out of 10 giraffes)
Clean, light, even smells delicious) well, a barcode scan, funny inscriptions in response as parcels are collected and issued - a top! I often use their delivery services from the USA.
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B
BlackHatJoker
Level 9 Local Expert
February 11, 2023
Excellent fast delivery in 7-10 days from the USA. They proved to be reliable and punctual. How many times I ordered, I didn't lose anything, even though I ordered expensive phones. Everything is conveniently done, you pay online, come to the office with a bar code, scan and your parcel comes out. The only thing I did not understand about the guarantee is what happens if they really lose the goods on the road, even though this did not happen.
Yesterday I received my first order, I am just delighted with the work of this company, for some reason I doubted for a long time and did not order through them, now they are the first in my rating! Everything is done and organized at the highest level! This is my personal experience.
When registering, they gave a promo code, but could not use it and eventually replied that the deadline had passed. They answered very slowly and said we will contact them ourselves. As a result, they threw
It was Saturday afternoon, it seems that there should be a rush at this time, but almost no one was there. Bring the barcode to the shelf and the purchases leave together with the packages. Automation, 21st century)
We received an empty box from the phone!Two weeks does not solve the problem!They lie not to call back!Who knows how to reach the higher-ups of this company!I was very disappointed in the globing company!Let's see how our problem is solved!
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6
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A
A A
Level 8 Local Expert
January 27, 2024
Parking is problematic here, otherwise everything is great. Parcels are always delivered on time, the call center and customer focus are 100/10
The high shipping cost is $12 per kg, but the rounding step is 0.3 kg. If there are difficulties with customs clearance, the issues are resolved for a very long time
Terrible service. They cannot pick up the cargo from customs for 10 days. By mistake, the operator paid the state fee twice. As a result, my problem was not solved. Tomorrow I'm going to customs myself to pick up my parcel.