I’ve been there several times, and they always make me wait 5–10 minutes past the scheduled time. But the last visit was absolutely awful. I arrived a few minutes before my appointment, and then waited 15 minutes while the administrator walked by several times without saying a word. When I finally asked what the problem was, she told me that my nail master was ill. I don’t understand why she didn’t tell me this right away. I completely understand that someone can get sick - a simple apology would’ve been enough.
Eventually, she found another nail master who agreed to take me, but I had to wait another 30 minutes. During the entire waiting time, I wasn’t even offered a glass of water, let alone coffee.
When the new master started, everything was rushed. She worked on me and another client at the same time, cut my cuticle, which hurt for several days, and forgot to fix my broken nail, which broke again within a week.
I truly appreciate that they managed to find another muster for me, but I don’t understand the complete lack of communication, absence of any apology, and such poor customer service. I will never return to this place.
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