Two stars only for the work of the staff, the purchased perfume, unlike the tester, turned out to be completely unstable. The smell disappears almost instantly. Niche perfumes! The effect was promised for up to two days on the skin, it does not even hold on clothes. The mood from such a purchase is spoiled.
I'm shooting another star. I was promised in the letter that the manager would contact me. I have no demands, but the fact that I was deceived is very unpleasant. Just a formal unsubscription. Working with clients at the top!
I really liked the store, but for my husband, visiting this institution was a test) A large crowd of people, and the aroma of all kinds of perfumes had a very detrimental effect on my man's nervous system) So guys, if a girl takes you to this store, be ready!)
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Kg_24
Level 5 Local Expert
May 18, 2024
I put 2 stars because of the boorish attitude of the employee (a blonde girl), I wanted to ask if there was lipstick available, so I heard a clucking with rolling eyes, they didn't really explain anything to me and answered something in a rude way, turned around and left. I understand that there are a lot of people, but is it possible to answer at least in a human way?
A good place, a huge selection of goods of any price category, the staff always knows where and what is located
They give a discount upon presentation of a promo code from the application
Minus very few points accumulate
They sold a defective product (there was a broken lipstick inside the package, so it was not visible from the outside; later I noticed that there was also a crack on the bottle, but insignificant). According to the law, they had to present a similar one or refund the money, but even if there was a receipt (it was bought 1 hour ago), they said they could not be sure that it was not me who ruined the purchase. There were no such problems in other stores. It is a pity that the Golden Apple does not monitor the quality of goods on the shelves and does not meet customers. Upset
It is very beautiful , the prices are adequate, a lot of consultants (unobtrusive and pleasant)
Some products were not on the shelves (only the dough remained), as well as the girl at the checkout was tired and too sharp, I would even say arrogant. But the quality of the products and the staff are generally excellent.
a huge assortment, there is always something at discounts at a pleasant price, a convenient way of delivery to other cities of Belarus, ideal packaging for delivering goods
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Анастасия Иваненко
Level 11 Local Expert
August 6, 2024
A great store, there is a good selection of cosmetics from the supermarket to the prof.
In general, the store is normal if you know where and what to look for. But last time, I needed a consultation and I went to look for a consultant. Each girl pointed her hand at the next one and so I interviewed 3 people)) and thought that I would rather order this cream online in some other store
Scary store!!! I went in for a minute, I don't remember anything further, I woke up - I had a package in my hands, there was no money on the card and a feeling of utter happiness!))
Great store, great prices, I found everything I need, I am very happy, now I constantly buy there) a very convenient application and constant discounts
It's a good store, but there are a lot of customers. There are enough ticket offices, but because of the crowd, I want to get out of there as soon as possible. The prices are democratic, the staff is polite. The product selection is excellent.
A large selection of perfumes and cosmetics. It is better not to contact consultants, they are often rude. The prices are different, you can find cheaper ones. But if you need everything at once, then this is an ideal option.
I am very disappointed with these stores. The other day I bought a perfume and found a completely different fragrance at home and not a rack. The probes are put original and sell completely different
A paradise for those who love cosmetics and self-care. I especially liked the consultants in the perfume department. There is nowhere in this department without them. From the useful: you can install the app and get a 10% discount right away.
I was there 2 times, there are a lot of goods, good consultants are needed, unfortunately there is a problem with this. The first time I didn't get an answer to any of the questions.It's strange for a store like this.I was lucky the second time, Anastasia, the consultant helped a lot!I received good advice and recommendations from her!Thank you, train the staff better!
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Анастасия
Level 3 Local Expert
March 21
I am disappointed with the store staff and their incompetent service, but the store itself is excellent
finally, we waited for the opening of the golden apple in Minsk)
I really like the choice and service, the consultants are unobtrusive and friendly.
prices for fragrances are higher than in Moscow (
for lack of a clear competitor, it is quite suitable
A huge perfume store. Nice young staff. The prices are about average in the city (compared with those prices for the product I was interested in) I will not say for everything else.
A huge assortment of the first cosmetics hypermarket . I have heard how the guests of the capital are consulted in English. Commendable! In addition to the discounts she received, she left with decent gifts. It's nice!
very cool cosmetics, there are not only cosmetics but also care, as well as perfumes!!!
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Олеся
Level 22 Local Expert
November 8, 2023
An awful lot of people! Uncomfortable! Some kind of artificial hype around this store… Although I am a girl myself and I like to choose, walk around, see this, but it's too much. Not another foot. You can't even approach products and testers, and most of everything can be bought both online and in another comfortable place 😉🤷🏼♀️
The location of the store is good, the assortment could be a little more, consultants often do not know where everything is, cashiers are very friendly
This is an assessment of the application and customer service in the online store. I ordered a cream, they brought it from 2 times and then it was broken. I ordered delivery on February 2, I am waiting to this day, despite the fact that the money was already taken from me a long time ago. We spent 7 days sorting it out (it's unclear what), after mine! I received an email with a sample application for a refund/exchange of goods. They promise to deliver a new cream in ANOTHER 10 days!!! If you don't want problems, I recommend shopping ONLY in a regular store. Otherwise, you will be like me - pay 60p for the cream and wait 18 days + (I'm still waiting)....
The coolest store and with a large selection of cosmetics
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Эллиот А.
Level 3 Local Expert
October 1, 2024
Instead of a simple set, they put an empty package and two probes on a dubious cream. The delivery time is too uncertain, the support service does not get in touch.
A cool store. A very large and interesting assortment. Yes, and you can choose a product for the price.
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I
Ivan Yaskevich
Level 7 Local Expert
March 11, 2024
There are no advantages. It is indicated on the Internet that the product is in stock, but in fact it is not. This has happened repeatedly. The support service is generally a separate topic((. When asked why this situation is, they answer that the site is updated every 2 days ... (Bullshit)... The question of where to file a complaint remained unanswered.
I do not recommend the specified store
The best cosmetics store. Good discounts appear regularly. Consultants will always help. The store has its own app.A large number of testers. There is a large Parking lot nearby.
A good assortment. Prices are high relative to Europe and Russia, and normal relative to the local market. The service is good, responsive and competent consultants
The paid order was not delivered on time. Moreover, the consultants cannot determine the location of my order, as well as the delivery date. They say that the order has been transferred to the delivery service, but the order from the Golden Apple has not been received by the delivery service in my name. Unfortunately, there is no clear response from the consultants or an order. Communication leaves much to be desired.
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Ольга
Level 11 Local Expert
October 13, 2024
A good selection of perfumes. The disadvantages are the very narrow aisles between the rows.
The assortment is really good and you can buy your favorite products at a good price. BUT the site is slow, constantly lagging, the statuses of orders and products are not updated. The work of the delivery service also leaves much to be desired, canceled the order, specially called back to the support service, rechecked - the order was canceled, the courier calls in the evening and says that he is carrying my vehicle, well, what is it!? Significant improvements are required...
I love going there. You can find everything you need. The staff is friendly. There are no queues, the ticket offices work quickly. Lots of discounts and promotions