A big wonderful store. A huge selection of cosmetics, perfumes. There are a lot of staff, they will always help and tell you. It is convenient to pre-order the product through the app and get a discount. Everyone gets a discount if they install the app.there are queues before the holiday, you could pack for free. There are many consultants, they are friendly. Everything is convenient and good.A wonderful store)
The review is extremely negative on the online store.When announcing various discounts and bonuses, it is extremely difficult to get goods!Be prepared that after spending time choosing a product and making a basket, you will not be able to pay, and you will lose time until the promotion ends!Correspondence with bots, a lot of recommendations from administrators, and I could not pay for the order!If you want to buy more than 1-2 goods, it is better to come to the store, there will be more chances.
It would seem that everything your heart desires ... but not everything)
Cool store. Everything is nicely organized. The service is good. The girls are polite and try to help. The prices are good. At a discount, and in general, it is much cheaper to buy something that is a third more expensive from others.
The choice is excellent, but there are so many teenagers, so many smells from the probes that there is no way to choose perfume. I had to go out to hear the smell 😅
A huge store. It seemed to me that everything was there! The widest range of cosmetics, perfumes and care products! Prices range from the cheapest to the most expensive, premium class.
I bought Zelinsky soap, black pepper, I always used it before, but there's just soap, odorless, like in a store for 90 kopecks. These are businessmen, BRAVO, you know how to deceive the people!
A good store. For many positions, the best prices in Belarus. Unique products - saw the cream for 4000 euros:) I wonder if someone bought it. A paradise for pickups or just those who want new acquaintances. You won't see so many pretty girls even in a nightclub :)
How can I find out information about gift certificates without coming to the store? No way! No one is answering the phone. Even a chatbot in messengers responds once a day and then with general useless phrases. After completing a million quests, I received an answer on the second day in Yandex. direct from my work account, but from the store's Russian page. Why even claim that you have 24/7 support?! In fact, this is not true.
I really love this store. There is always a large selection of goods, all goods are of high quality. The prices are not too high, and the sellers are very polite and friendly. I recommend this store to all my friends.
Good afternoon. What to say . They have no feedback, from the word "at all". The ordered delivery time for the day. They changed it themselves at their discretion. We sent alerts. And here you can spin as you want, but be at this time. Because the call center is not answering the phone. The delivery service writes "we can't accept messages", finally they sent the courier's number, so he doesn't take the phone either. No joy, no happiness, just disappointment
I want to share my story of buying in the Golden Apple." 07/26/2023 my daughter and her friend (both 13 years old) decided to visit the store. A friend needed eyeliner. They turned to a consultant, who simply pointed out the cosmetics stand where the eyeliners and pencils are located. The girl chose an eyeliner by the probe and took the packaged goods behind the probe, made a purchase, left the store, opened the package and found not an eyeliner, but a pencil, asked to change, but she was refused, citing the law. The argument that the reason for the erroneous purchase was the incorrect location of the goods in the window did not confuse anyone, they said that they always had the goods mixed up (the packaging of the pencil and eyeliner is identical). They offered to write a claim. I repeatedly called the hotline of the retail chain, indicating that the girl turned to a consultant for help in choosing, but they just showed her where the goods were, no one checked the goods at the checkout and they returned a couple of minutes later...No arguments were accepted. Then an employee of the store called and said that the manager invites you to drive up to the store, because the decision on the claim has been changed (there was a refusal earlier). I arrived, the manager Polina came up to me, told me about the law of the Republic of Belarus, said that she did not know who called me and in general the children themselves were to blame, let them look at what they take. No arguments touched her, even the video where the girl takes the goods from the stand with eyeliners is not an argument. As a result, they didn't even change it, not even to return the money. No one apologized to me for just being forced to come in the rain, I could have heard the refusal on the phone. The conclusion is as follows:no one is responsible for anything, the consultants worked,"get off", the cashier is not obliged to check the goods, the store employee does not know that another employee invited the buyer to refund the money, and in general, a 13-year-old girl turned out to be guilty, who did not know the laws, did not assume disorder in the window, did not check at the checkout immediately the product. Given the price level in the store, the staff could have been more attentive.
The assortment is good, but the consultants are terrible. You can turn to them for help and not get help. They will say the maximum there, look for it. Is this even normal?
I ordered toilet water from this online store. I read reviews about the delivery and started to worry a little (I had to go to the Mogilev region). But everything went well, the courier arrived on the appointed day and time interval. Therefore, I advise everyone, do not worry)
Consultants are very intrusive.
This spoils the whole impression. If I need help, I'll call.
But when they stand next to me and prevent me from choosing, it's just terrible.
At first I put three stars, but changed it to one.
One more impression...
I'm going to do a hair procedure, after which only a sulfate-free shampoo is needed.
I asked the consultant for a hint. I didn't read the composition, I took my word for it.
As a result, they slipped rubbish, which foams very much, and as part of the surfactant. Not at all what was needed.
the best cosmetics store in Minsk, of course there are problems with testers often, but compared to Mila it is still divine
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Наташенька
Level 8 Local Expert
March 11
Why are the aisles between the shelves so narrow? Is this done on purpose so that the buyer would not be able to think everything over carefully, see the deadlines? I threw it in the basket and ran on so that other people wouldn't trample you. Why are the consultant girls always with such an expression on their faces, as if they were forcibly taken from the royal throne to Yabloko? I don't want to approach such girls.
I placed an order in the express delivery application, as there were things that were needed, as a result, a message came that the order was accepted for delivery, as a result, the order was not delivered, it says in the message that the order was completed, the money was written off. It is impossible to get through to support, and when the operator finally answers, he has been feeding promises to solve this issue for 3 days. Honestly, this is the first time I've come across such a disregard for customers
I recommend it, the quality is excellent. I do not recommend visiting during the holidays, the queues are crazy due to the fact that there are not a lot of shops in Minsk
Why do you need an app?! Why put "in stock in the store" if you don't bring this company to the store at all???? I've wasted an HOUR of my time! Firstly, to catch a consultant and find out about the availability of one product, and then another, so that it is also not available. The golden apple exports only by monopoly and an abundance of cosmetics. There is no choice in Minsk except for him, if we are talking about more interesting brands, professional cosmetics.
And yes, I do not advise ordering anything in advance. In case of cancellation, you will receive a refund for a month and then only if you remind them to contact the relevant authorities..they promised to return my 200 rubles in 7 or 10 days, as a result, they returned more than 2 weeks (taking into account the fact that I was interested every day in what status my order was).
Another nuance: I would not be sure about the originality of the perfume either. I definitely do not recommend taking Olympia Paco Rabanne. They are very different from those that I brought from Russia both in durability and flavor)))
Everything here is irresponsible!!!
The queues are huge, New Year's Eve, plus the only store in the whole of Belarus. To go there only for some specific reason. If you do not know where the desired product is located, you can ask any consultant, they will immediately take you to the consultant who is responsible for the department where the desired product is located
I chose several discount items in the store, and they told me at the checkout that if I didn't have an app, then the discounts MIGHT not go through. What does it mean? There are either discounts, or there are none, or they are limited (according to the disk.a map, for example). What do you mean THEY MAY NOT PASS? who would doubt that the discounts did not pass. I was once again obsessively offered to install the application and were very surprised at my refusal. What kind of obligation is this with the app? I see the price tag for the product, I want to buy it, but to me: no, install the application. Deception and imposition.
A rather cramped room, almost always full. The interior is attractive, but not very intuitive.
The staff helps with the selection, are polite and professional in their profession.
I accidentally found out about this store, which is the only one in Belarus. A huge range of products. I was interested in the perfume Bois Imprrial. A good alternative to Chanel. Great deals with discounts. Crediting good bonuses when purchasing an item. Polite staff.
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Елена С.
Level 3 Local Expert
August 19, 2024
I bought a gift card for 200 b.r. with home delivery. I paid online. Ordered on Thursday, expected delivery on Saturday of the same week. On the specified day, I did not receive the product (I called 3 times to technical support, no one could give me exactly why and for what reasons this happened and how to resolve this issue, they said the request was sent to the store, expect to be contacted. The next day, I went to the store myself and 20 minutes later they told me that the green cards had run out, so they did not deliver the goods to me. 2 days have passed from the moment of the order to the day of delivery, so the store did not deign to warn. And they cannot give a card of a different color, because the article is different. The only solution to the problem is to issue a refund and buy a new card. Fortunately, the money was returned on the same day. I'm terribly unhappy with this moment and completely ruined the impression of the store.
There is a good store in the Gallery shopping center. I have already bought goods there more than once. But the last time I did not like the service, everything was very long and slow. In general, I was under some stress. As a result, she freaked out and left. But the choice of goods is good, although there is also not everything.
I want to express my gratitude to the store's consultant Nadezhda, a short brunette with long hair. She is versatile, competent, attentive, sensitive and very sincere. We got on it twice, and left completely satisfied with our purchases. The store's assortment is large, you can't do without smart consultants, and such as Nadezhda is a valuable "copy", knows the products perfectly, works professionally, which saves the buyer a lot of time, no offers of everything in a row, as some consultants create the appearance of work. Thanks for the service and the huge selection. A great store is a real city of beauty!
Terrible service. It is impossible to make a refund! They brought the wrong set that I ordered. An obvious mistake of the store. But.... Operators call like robots and force customers to agree to what they have brought. I do not recommend this online store to anyone. They spoil the reputation of the city and trade. And also a Year of Quality!
When I was in a relationship, I was a regular customer with you. Now, fortunately, you don't have to leave a tidy sum every month)) The only thing I will note is the choice of perfumes. There are a lot of original brands that you will not find anywhere else.
A huge selection of cosmetics and perfumes. There is a discount program, a lot of promotions. Consultants are always in sight. Convenient location of the cash register area. Prices for any consumer.
A great store with cosmetics, perfumes, a large selection. Our consultants will always help you with your choice. Also, very good guards will always help you get the eggs if you don't get them. Everyone is very attentive and courteous. I have visited it not once and I will definitely visit it in the future.