Gold Apple
210 reviews
April 8
I love the Golden Apple very much!
There is a huge selection of cosmetics, perfumes and care products - you can find everything you need and even more. There are often good promotions and discounts, which is good news.
The consultants are usually polite and help with the selection. The only thing is, sometimes it's difficult to find the right stand, especially if the store is large, but otherwise the service and atmosphere are excellent. It's always a pleasure to return there!
See original · Русский
1
February 14
It was the first time. Overall, the impression is good. Cons: some of the products are only in the app, which is not very convenient, some brands were not represented in the store, according to the consultant. Since I was in the midst of New Year's shopping, there were a lot of people and I couldn't inspect everything. Another disadvantage is that the consultants did not inform about the gift for the purchase. They usually always tell the story. Probably because of the hype, the consultant slipped his mind. Nevertheless, I would like to learn about such promotions in the store too. And if we compare prices, they were higher for some products than in other stores.
Of the advantages: fast operation of the cash register. But there is another disadvantage: at the checkout they did not offer to buy something up to the amount to receive a gift. Usually, they also try to "force" you to buy at the checkout. I think that because of the New Year's rush, everyone is tired.
I hope I can get in when the atmosphere is calm)
See original · Русский
1
December 19, 2024
A good store, there are many different things, but the prices are more expensive than in ordinary kosm stores. I am glad that there are cumulative discounts for individuals.online map and a large assortment
There are too many people, queues at the ticket offices.
See original · Русский
1
November 16, 2024
A huge range of cosmetics and perfumes, you can test and choose the right one for yourself. There are always discounts and promotions. Attentive consultants who are ready to help with the choice
See original · Русский
1
January 2
Despite the festive pandemonium, the experience was surprisingly positive.
The choice and quality of perfumes are excellent, Aizhan's consultant is stunning, Timur's security is excellent.
Thanks to ZYA and the staff for saving the New Year's mood!
See original · Русский
1
February 9
In early January, I ordered products through the Golden Apple app. I made a mistake with the quantity and decided to return part of the order. But I haven't been able to issue a refund for a month now. They took the products, but there were problems with the refund.
Support requests personal data from me to make a refund (they say that this is a prerequisite for a refund), namely: a photo of the ID card and an IIN.
They gave me a choice: either I submit my personal data or they won't refund the money. This is the first time I've encountered this.
I wonder how legal this is considering that my personal data will be stored/processed outside of the Republic of Kazakhstan (support is located in the Russian Federation). As far as I know, personal data of citizens of the Republic of Kazakhstan cannot be stored or processed outside the Republic of Kazakhstan, but they apparently don't care from a high bell tower.
In the end, I decided to at least get the products back, but there's a problem here, I've been waiting for delivery for the second week.… I haven't heard from support. In short, complete mayhem
See original · Русский
2
1
December 9, 2024
Unfortunately, most of the consultants who work here, for some reason, look at your clothes, respectively, how you are dressed, how you look from the outside, it is very upsetting.
How many times have we not visited the branches of the ZIA, it has practically become " ordinary ", unfortunately I can no longer ask about something, you see, I don't look wealthy enough for such a " Premium Store".
I didn't like this attitude, so I will try not to come here as much as possible.
See original · Русский
3
1
September 27, 2024
there are quite a lot of good products, the staff is mostly experienced, well, of course there are new ones who don't really know where to eat, but what about without it)the most annoying thing is that the constant jostling, women like wild animals, push everything, push and disassemble very quickly (
See original · Русский
2
1
March 29
The store is good, the discounts, assortment and prices are pleasing, the disadvantage is that there are a lot of people, queues at the checkout, you have to jostle, it's not convenient
See original · Русский
September 22, 2024
This is a place you don't want to go back to! There is always artificial excitement, which is created by "a day in the life of a consultant" with their reviews in tiktok. It is literally impossible to properly select and test anything! I understand that this is not a long one, but it was possible not to force every available centimeter of the area…
I visited this store only when absolutely necessary, in 2 years I think there will be 5-6 trips, so the consultants have never been able to help me with anything. Even with an elementary request to get the right product from the drive, they can not cope. About super arrogant and dissatisfied faces, I'm generally silent, as if I went to the Central Department Store, and not to the ZY ..
Cleanliness is a separate story ... I've never seen such dirty corners. Okay, the shelves are with the mass market, but stand-alone brands have their own consultants who are obliged to keep their workplace clean! Kilian corner is simply buried in dust and streaks…
The only advantage of this place is the assortment
In general, I always prefer a trip to Beaumania opposite. Pleasant communication with consultants, cleanliness and plenty of space. It is very pleasant to be there and make purchases.
See original · Русский
1
1
February 2
A huge selection of cosmetics for every taste and color. Consultants approach each client at each location and have selected everything they need. Thanks!
See original · Русский
November 1, 2024
The network maintains the quality of service at the same level in all countries (the customer experience for the KZ and the Russian Federation are the same), but the assortment in Almaty is very meager. I didn't find the things I was really hoping for.
See original · Русский
1
November 20, 2024
I love the Golden Apple, a large selection of decorative cosmetics and cosmetic products for skin and hair care. And also in the range of hair dyes.
See original · Русский
1
April 2
I have everything my heart desires, but it's better not to ask consultants anything😅 three times already, different girls have advised me some kind of bullshit... So it's better to prepare in advance and look for everything on your own. The cashiers, on the other hand, are very courteous, friendly and quick.
See original · Русский
November 13, 2024
There is a large selection, everything can be tried, the staff is attentive, but at the same time unobtrusive, and the Console guard helped to find the phone, thank you!
See original · Русский
3
1
August 23, 2024
We sold 2 products for 40 thousand, one cream is spoiled, the second is opened. I had to spend time on all these refund requests, talking on the phone with managers and on the road. I needed cosmetics for the evening event, as a result, I spent a lot of time to find, consult, come to the store from the center, I come home and find such hemorrhoids. I had to buy cream urgently at another store.
For the spoiled product, they were invited to come the next day and made a refund, because the dispenser was shooting oil with flakes, and the girl who accepted the refund in the store said about the opened cream, well, write a claim, but since you did not open it at the checkout and did not check it yourself, you will not be refunded and exchanged. 1️⃣Then why don't the cashiers warn you about it? They should not just ask if you want to open now, but say that if the buyer does not immediately check the quality and integrity of the product at the checkout, the store does not bear any further responsibility. 2 .Why don't the consultants themselves check whether they give the opened goods to customers or not? Just to stick your sticker on? This is also a staff jamb.
A week later, they call me and invite me to come back to the store to exchange / return the cream with the broken packaging. Thank you, of course, but I have already given this cream, firstly, because I am not eager to smear a product on my face that someone did not understand when they climbed with their fingers, and I was also not informed about the need to save the product. Secondly, the girl said that it was your fault that you did not check immediately and you have no chance of returning. 🙄 It is desirable for a refund girl to brainwash especially and subtly, because she is not familiar with the Law on Consumer Protection at all.
Total: fines and retraining for staff, at least. Thanks for a lot of wasted time, nerves and opened goods.
See original · Русский
2
April 8
Ohhhhh!!! This is a super Mega fashion, perfume and cool food court center!!! I really liked it!!! I recommend.
See original · Русский
1
November 29, 2024
The department is good, a large flow of people, the service is good, the quality of the goods I do not know, well, somehow all the crowds, crowds, walk on their feet, it is unclear where the cash register is, the assortment is cool,
See original · Русский
1
January 12
A wide range of both care and decorative cosmetics. Of the cons, there are a lot of lugs
See original · Русский
1
August 1, 2024
Everything is fine, but you can already come to terms with the fact that the testers are empty (I'm silent about luxury products), a lot of children who spend it all, but they are also more expensive than cosmart in principle, but we do not consider this. Real good discounts on some luxury (I dug up lip oil from Dior with an 80% discount and bought it for 3000 tenge) all the care cosmetics in the second photo without perfume came out at 10 thousand tenge
See original · Русский
3
January 6
There are a lot of things, my wife always comes here, she gave me a certificate here, I didn't lose it, of course she spent it quickly, but
See original · Русский
2
December 21, 2023
There are a lot of different care products and cosmetics, you can even find pharmacy products there. Despite the abundance of consultants around, not everyone can help you find the right product/ cosmetics. It is not always clear about discounts and markdowns on goods, since they do not apply to all products presented and it is not possible to read this on the tags. I would like more clarity about promotions and markdowns in the store.
See original · Русский
1
March 4, 2024
Excellent department👍
A huge assortment, a large selection for different wallets.
You can also give it as a gift, or you can give it to yourself😉
For the new year, I made several gifts from different shower gels, perfumes and everything else. Everyone was satisfied🤩
See original · Русский
3
January 23, 2024
The consultants are very polite, everyone knows the assortment, very friendly, not like in other stores.
But, prices are sometimes overstated, it is also very low for such a large brand as Golden Apple to raise prices at night. Those who do not know, most often impulse purchases are made at night. Also, please put your testers in order and keep them clean 🙏
See original · Русский
April 11, 2024
A wide range of products, competent and courteous staff, there are discounts on Loreal decorative cosmetics if you have registered in the Golden Apple application. There are new items.
See original · Русский
2
April 9, 2024
Absolutely not a customer-oriented store.
The online order was placed on the morning of April 2, delivery was not carried out on time on 5, the call center passed the information to the managers. Who didn't even think to contact and resolve the issue until I started demanding fulfillment of obligations in the company's chat rooms. By the way, the order was more than 100k.
They blocked my page, "delivery and payment". They have the audacity to send me an SMS that I changed the delivery data myself. Although they changed it 8!!!! numbers, after my many letters.
The managers, and there were several of them, who allegedly solved my question, did not solve anything, and did not solve it. They're just apologizing! A convenient position to apologize and do nothing!
I am very disappointed, I do not advise anyone to place orders in the online store of this brand.
In retail stores, the product is never in stock. A huge crowd of people. There is dirt on the shelves... It is very narrow between the shelves with products, and there are always a lot of people. Consultants do not always know the product and its purpose / application.
If it were possible to put a minus 5, I would put it!!!!
See original · Русский
2
1
June 18, 2024
A big expensive cosmetics store. Always noisy, because there are almost always a lot of people. It is difficult with consultants, they are simply few and not visible in the crowd. But they work well. The cashiers are great too. In such a stream of customers, courtesy and fairly fast service are valuable
See original · Русский
1
April 2, 2024
A good perfume store, they sell the original, you need to follow the promotions, then you can buy perfume at a good price, I recommend you to visit. By the way, there is also a good bonus system for accumulating points, it works through the application, there is a 20% discount, always and for everything.
See original · Русский
November 5, 2023
From economy to top brands in one store, which is very interesting. The only and big minus is to download the golden apple app, complete nonsense. It would be easier to just go to the checkout and buy what you want without the app. There are a lot of visitors who do not know about the application, from this there are queues at the checkout. It would be faster if there is Wi-Fi in the store, since half do not have Internet
See original · Русский
1
April 28, 2024
I really like your boutique! I get great pleasure from visiting it. Wonderful fragrances, a large selection of cosmetics. I often shop here. Thank you.
See original · Русский
November 27, 2024
The music is playing very loudly, the location of the storefronts is inconvenient. If there are a lot of visitors, it is impossible to pass between the storefronts without hitting each other.
See original · Русский
3
1
February 19, 2024
Cool cosmetics store!!! There are always discounts!!! Always presents!! Various practical jokes!!! Beauty days with free makeup))) great service! A huge assortment!
See original · Русский
3
1
November 5, 2024
A very large store, discounts. Polite staff will help you collect the basket.
See original · Русский
1
1
January 12
Excellent staff and consultants helped with the selection, everything was fast
See original · Русский
2
February 16, 2024
In my opinion, a great store format! A good assortment!
However, it is almost impossible to find something specific there! Take the consultant by the hand to specifically show you where what you need is. Otherwise, you will spend a lot of time. It's frustrating. The huge number of people and the small aisles between the rows makes the buying process unpleasant. The ticket office serves you quickly enough
See original · Русский
October 31, 2023
I've been to this Golden Apple 2 times, and every time there's a crowd. The distance between the rows with the goods is too narrow, it is impossible to look at anything normally. Everyone shoves and touches passing from behind. There are always a lot of people, a lot of idly wandering students and kids. Who came not to buy, but just to stare and smell something. It seems that the branch is quite large, but it's still uncomfortable because of the pandemonium. The range of brands is good, there are rare products, prices are like everywhere else - I won't say that it's cheap. Many products do not have a price tag and this complicates purchases. The consultants are too intrusive and not particularly friendly. They are trying to push something that is more expensive))
In general, the idea is good, but the implementation has not yet succeeded.
See original · Русский
2
1
March 4
It's a cool store, there's only one drawback - there are no sofas (so that men can sit while their women shop)
See original · Русский
May 30, 2024
Of the advantages:an extensive range
of cons:
1. You are constantly being followed, if not by guards, then by consultants, which is very annoying.
2. Unreasonably high prices.
3.The persistent smell of mixing different perfumes, which causes a headache.
Although, perhaps for someone these are advantages)
See original · Русский
1
2
June 19, 2024
I've been there several times. Of course, there are a lot of people, but there are consultants who will explain, show, and recommend something. I bought perfumes, creams, pads. The quality is good.
See original · Русский
December 29, 2023
Everything is great, Kent and I went clean for Jan Paul perfumes. I really liked that there is a huge selection of brands of perfumes and eau de toilette, but constantly which are not available.
See original · Русский
1
June 11, 2024
Wonderful, the best store! There is everything there, a very large selection, good prices, even in Europe there is no such choice, I was very pleased.
See original · Русский
1
August 4, 2024
There are many cashiers with cashiers, but not all work, you approach such people, they say the cashier does not work, and then you run like a rabbit between such cashiers, you waste time. Also, the staff does not know their assortment well..
See original · Русский
February 25, 2024
Everything is fine. The staff is always friendly, there are no queues or 1-2 people. Large hall,large assortment, conveniently located
See original · Русский
1
March 18, 2024
A very good store. There is a lot of choice. Facial and body care. There are a lot of perfumes to choose from. The sellers are very polite. I recommend this store.
See original · Русский
3
November 24, 2024
A huge selection. The most beautiful professional staff
See original · Русский
July 21, 2024
Adore. Excellent consultants, high-quality cosmetics, a variety of products, good prices
See original · Русский
November 14, 2023
The store is large, a lot of goods are presented. Only I really didn 't like a few moments:
- I have been using LIMONI care cosmetics for a long time, the showcase with this cosmetics was carelessly laid out, as if a defective product was exposed in the spots of the box;
-I asked the consultant to give me a foundation tester, I didn't wait for the consultant (I was waiting for an hour), while the consultant disappeared completely...probably went to the manufacturer for a tester.
I would like to see expensive and tasteful display of showcases, and enthusiastic consultants. While the assessment is not comforting.
See original · Русский
March 31, 2023
Cool store. The sales consultant girls are so responsive and sweet. They will tell you everything, explain everything and show you! They will give it a try. They will help you with the choice. They have a large assortment for any purse and for any type of skin. Cool cosmetics.
See original · Русский
May 17, 2024
The best beauty store. You will find everything you need in one place for your beloved 🥰 Excellent service👍
See original · Русский
September 9, 2024
They can always help you with the choice. Only it is not always suitable for the skin. Here you need to go to a dermatologist better
See original · Русский
1