One star only for the fact that there is a polyclinic in principle. And thanks for that, as they say. Everything that happens in it is hell on earth. At the reception, everyone is as good as they come, angry and dissatisfied from the very beginning of their working day. They allow themselves to express out loud their dissatisfaction with the fact that "everyone is coming to my window." Writing down on Tuesday, they say "I'll write it down for Wednesday", and it turns out to be Wednesday in two weeks, they don't say the number, everything needs to be pulled out with ticks! The doctors are tired and seem to be working on their last legs. The only place where you can still keep a good mood is a women's consultation, although many people also lack politeness! If the Ministry of Health is interested in reviews on Yandex, pay attention to this clinic, because it is a shame for medical institutions!!!!
There is some kind of lawlessness going on in the clinic. I work 5/2 from 9 to 17:30, my therapist works the same way in this interval, how do I get to her to get a basic certificate? I went to work, for the hours that I was absent, then I need to work outside of working hours or - to the PO. I took a coupon for 11, and as a result, I went into the office only at 12 (the time of admission for sick leave is over, let them take me through one with the one with coupons), I was late for work, etc. for the rest of the day. But the therapist himself, despite the fact that it is necessary to receive people on coupons (I had the first coupon for today), ran away from the office constantly for a long time, just a nightmare!!!
I visited an optometrist for the first time in December.
The first impression is good. Spacious entrance hall, elevators
and wide corridors. Friendly staff. At the doctor's appointment, the queue moved very quickly.
The clinic is terrible. I went to see Laura because my ear was blocked. The doctor said that everything was fine and healthy. I went to the Ent for a fee, it turned out to be acute otitis media.
I also took tests in this clinic, retook it 2 times and the analysis was bad, they wrote anything
I went to take a paid analysis, the result is healthy, everything is fine
Well, how can this be
Doctors (not all of them, there are good ones) need to learn how to talk and behave, if they don't like working with people, no one keeps them, constantly go out and yell (especially in the office of blood donation from a finger) it's disgusting, just to talk humanly, and not like kings with peasants
The therapists were not very pleased, they go from office to office busy with their own business in a word, they chat on the phone, there are a lot of people, they were discharged with a temperature of 38.6, they said no more days are allowed ((((.I am shocked by them in one word
Positive changes are visible after covid.Fewer queues, faster service, good specialists
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Вадим Г.
Level 7 Local Expert
November 2, 2024
The reception of patients is disgustingly organized, with a fever and a terrible state of health, you have to sit for hours hoping that you will be accepted at all. You have to sit in a queue of 3 people for more than an hour, since the doctor spends 20-25 minutes on the patient, with a request to send them to another office, the reception is surprised how it is, there are no other offices, one doctor on duty. As a result, there is a whole floor of general practitioners, 7-10 patients on this floor, and you sit for an hour in one single office, since there are no others provided.
Everything that happens in the clinic is a common disease of our medicine. Doctors do not understand patients. Sick doctors. If you take a ticket to a therapist, then only after two weeks.You can already celebrate nine days.Soon, at this rate, it will be 40.You can say a lot of things, but everyone knows the painful issues of medicine
I don't know how to whom. But how many times I went, I came across very good staff. Only there are nuances in the registry, and how you get to whom. Young people with sour and eternally dissatisfied faces.But I hope it won't happen again. Otherwise, you come in the morning and the mood is already spoiled. And so most people don't go there with much joy.Friendly and attentive in the antenatal clinic, there are questions for midwives, especially when they look down and ask questions that do not concern them in principle. But you can just ignore it or just put it in its place. I haven't been to the treatment room too many times, they always say hello and - "please come in, have a seat." The blood is taken carefully and without pain, especially the guy in 318.
I would like to ask the chief physician of the polyclinic: why do patients have to wait more than an hour after work to get to a doctor's appointment? (The ticket was for 18.35, and I went to the doctor in room 116 at 19.35). Can't you solve this issue on your own? Do you need help?
Once upon a time, Cheslav Cheslavovna Oslavskaya worked as a district therapist in our polyclinic 3.She was a real family doctor, always ready to give competent advice and prescribe the necessary medicines.However, the years have taken their toll. since then, many doctors have changed. and recently I had a chance to attend a reception with Olga Gennadievna Lisitsyna. .Attentive attitude, confidence in making a diagnosis, and advice on taking medications inspire confidence and hope for recovery.After all, there are still real doctors.
Now I have come to an orthopedic traumatologist on shift, one specialist on coupons is calling people and there are a lot of them, and people without coupons with sick leave from traumatology, what should I do? There are 15 people in the queue. The attitude is about nothing, if not to say that it is like an empty place... And it is also very interesting to me that surgeons in other polyclinics also talk to patients with selected obscenities... I am generally shocked by what is happening....
I consider it unacceptable during the examination at the gynecologist for another medical staff to come and solve their questions when at this time the patient is asked to undress. Put yourself in the place of a patient someday (which you are in ordinary life), I'm sure you would be outraged by such an attitude. The disgusting lack of professionalism of doctors in the antenatal clinic, you should learn empathy, because the way you conduct examinations is terrible. If you don't like your job, then quit and don't spoil anyone's mood and nerves.
The clinic is good, the staff is friendly, everything is polite and cultured. But it seems that there is a shortage of personnel. Repairs are urgently needed on the fifth floor.
At the registry office of the dental department on 08/10/2023 at 15:30, they told me to go to a doctor for a consultation (they did not give me a coupon), after an ENT for acute pain with a rapidly swollen jaw. When I came to the doctor, I heard "I've been working since eight in the morning, I won't consult you," the nurse said to go down to the registry and take a ticket, to the answer that I only received silence from there. To the question "what should I do, who should I go to?" they didn't answer anything and began to ignore it. I do not recommend this dental department to visit
Explain how to pass a PAID medical examination to a person who works 3/1, and most doctors are on vacation, then on courses, then on sick leave, then they accept only coupons that cannot be obtained?
disgusting!!!
Well, what can I say. One time at a time is not necessary. Sometimes the visit goes quickly and perfectly. And sometimes in the queue, it seems you can grow old and die.
I would like. So that, if possible, repairs are made in the corridors of the clinic and normal furniture is installed. I passed the driver's commission three years ago. However, nothing has changed this year.
The staff is polite and courteous. Specialists know their job, they do it on a high level. The attitude towards customers is mostly conscientious. Frequent queues, both near the offices and at the reception, waiting time is tolerable. Good pharmacies with a good assortment. A harsh and uncooperative cashier, but the cloakroom attendants are kind. The building needs renovation on several floors. Parking problems are rare.
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Галина Готто
Level 5 Local Expert
February 18, 2023
She was examined before hospitalization starting on January 31. I really liked the service. The girls at the reception are polite, they explain everything quite clearly. The endoscopist Sergey Kozlov is attentive, everything is very clear and accessible about the result of the FGS. The endocrinologist Staroverova is very pleasant and polite. Treats patients with respect and understanding, gives good advice. Thank them for their attention and patience. I wish them good health and good luck in their work.
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Вероника
Level 2 Local Expert
February 21, 2024
I have been treating this clinic for a long time, but I have never seen such a biased and neglectful attitude anywhere. The office of feverish patients. The temperature is measured with an electronic thermometer for less than a minute, not even before the sound. Come to the clinic with a fever to get a piece of paper that says 2 words "furasol + anzibel" and not an open sick leave. I also have to wait in line for 2 hours to do this. The attitude, as if the patient had done something bad to them in life.
There are just no words..... To get to any specialist of a narrow profile, you need a referral from a therapist, but there is no record to a therapist.. from the word in general!!!!
I wanted to make an appointment with an endocrinologist , they asked if I was registered, and I replied that I was not... And the answer followed- and there is no record either!!!
A good girl sat in the help once, explained everything, suggested what was better to do, and the second time she came, the other one was good that she did not send me far...
Wait an hour and a half at the door for one doctor to return, and the second to talk about her future vacation. Absolute disrespect for someone else's time.
Impressions from one campaign are excellent, from another I want to call for a ministerial check on them. You need nerves and a good mood, after a hike you will be deprived of all this.
The person is responsive.There are practically no queues at the reception.I would like to thank Valentina Fedorovna Sakovich, a general practitioner, for her work (thank her very much for her attentive attitude to patients).
There are very few smart doctors in the clinic, literally 5 people. For that, very good girls at the registry office will always help and direct, and kind and positive girls in the treatment rooms will not leave in trouble. The rest of the specialists are something.
Demidov's therapist is not a bad doctor, but he collects record queues, due to the fact that he works slowly.
Urologist Yakimovich is openly rude to patients, prescribes treatment that does not correspond to the diagnosis and refuses to subscribe to his own prescriptions.
Department of Neurology: every time I go through the commission, I encounter rudeness and a raised tone from the doctors of this department
Endocrinologist Yeleseeva, a doctor, cannot answer questions from her own specialty, throws up her hands and sends her to other specialists (whose competence my questions do not relate to).
A women's consultation, a registry office - the doctor sends you to the hospital, urgently sends a genicologist for an examination - there they tell you that they will record in a week and they do not care about your problems.
Therapy - the hospital was closed with a temperature of 37.2, because for many days now (in the 3rd polyclinic, patients get healthy strictly by the day, after 10 days you are automatically healthy). By lunchtime, the temperature had risen to 38, I came back to the clinic, poured out a tub of dirt, accused them of creating a problem for them. And they said: work for a day and then come and we will open a new one for you.
Procedural - injections are OK, but blood is taken so that bruises cover the entire bend of the elbow.
To prescribe preferential medicines in the required release form - only through clarification in the Ministry of Health and a threat to complain there. Otherwise, "we have no right," because after mentioning the Ministry of Health, they immediately begin to have it and are interested in whether you did not tell the doctor's name when you called there.
Ivchenko (ENT) is completely incompetent as a specialist. A person with laryngitis and "working on the phone" is declared healthy and encouraged to work (apparently so that the voice disappears completely).
When you come to a paid appointment at other state polyclinics and say that you are tied to the 3rd, everyone sympathizes with you (doctors).
I'm going to open insurance tomorrow so that I don't get into this branch of Hell with unhappy people anymore.
Please explain to me which one... Do I have to wait in line for a therapist for TWO HOURS???? Is this even a branch of hell or an institution that helps people recover!?!?!!?! Head Demidova, is it okay to take ONE PERSON FOR THIRTY MINUTES????????
I would like to express my gratitude to Well-fed Karina Olegovna, gynecologist at the Women's Clinic 3 .For professionalism and attentive attitude to patients. After the examination, she offered to undergo an ultrasound. And immediately the staff in the next office took an ultrasound.Everything is very fast and with a good attitude. Thank you for your work!
I really like the doctor in gynecology, Bataeva Alla Viktorovna . She is very accepting, calm, she will explain everything to you, she will advise you, she likes it very much.
In general, I am satisfied with the clinic, I have not encountered any inconvenience, on the contrary, the staff is very polite. The only thing is, an appointment with some doctors, such as a neurologist or therapist, is a long time to wait.
Jumping on crutches from the 5th floor is a so-so idea. The elevator was not working.
I will not say anything about the wild queues for the ticket, then to the doctor.