On what basis is the employee of the office. No. 2, in the presence of all documents, without even looking at them, refuses to accept a passport for exchange upon reaching the age of 45 and rudely compares information from the official website of the HMS (residents of Donetsk can contact any branch of the HMS) with what is written on the fence,
Although in Donetsk, they offer to take a passport to Selidovo for money. It is possible for money, but ordinary citizens from Donetsk are refused. This employee has no place in the civil service. It is advisable to see your reply with an invitation to exchange your passport.