The staff makes a pleasant impression - the attitude towards customers is attentive, friendly, respectful, despite the crowding. It would be more spacious to allocate a room for this branch, it would be much more pleasant.
A disgusting department due to the incompetence and boorish attitude of the staff, in this department they refused to provide services, the employee did not introduce herself to the request to give a complaint book, turned around and left.The manager has no influence on her and also refused to give the full name of this employee.After this branch, I went to another one and, lo and behold, the real polite service was as it should be, and the services were provided quickly.
The situation is the same as with another state-owned bank in the city. PSB Bank is located here now. The name has changed, the principle is the same. The staff works to the best of their ability. The speed / quality is so-so, but for the realities of the LPR, it is excellent.