Ukrainians themselves, in Donetsk, are not the same as in Russia. Everyone is simple and kind. They can always help in any way, and in everything. There, all those who have at least some kind of position, for example, sellers, cashiers, or the same janitor, put on a "crown", after that, as we say, you can't even approach them on a tattered goat. They behave too openly... It seems that without them, life on Earth is impossible. So there are such people on this post. I bought a Phoenix SIM card there. I wasn't very happy with the purchase....
Not the Main Post Office, but don't get it!!! All the departments are like departments, and these are just some kind of weirdos!!!! Normal OPS work on Saturday until 17:00 (for example, OPS 283045 and 283050) or even until 17:30 (for example, OPS 283052) and these weirdos refuse to serve at 15:30, such bastards!!! And they're still being rude!!! Especially the operator from window No. 17! She's screaming like crazy!!! And he doesn't want to serve!!! The OPS chief is often not in place! THE LAWLESSNESS is simply OUTRAGEOUS!!! This is not working with clients, but what the hell!!! And the cameraman is in the small hall!!! This one is also weird when issuing correspondence!!! On March 29, 2025, when handing over the letters to Polevod, A.V. did not unpin the notification of delivery of the registered letter! We have already written a complaint against this unfortunate employee, let him respond strictly as he should!!! So you have a huge disadvantage for this kind of work!! And I also want to add that for the third week now these dibbers have been refusing to sell the newspaper "Healthy Family" No. 4 for April 2025. And we would like to buy this newspaper... Please ask your superiors to pay attention to this in the end and take action!!!
The horror!!!! It's also called the Main Post Office!!! On March 7, the letter was added to the list of registered notices, but they themselves did not even find it!!! In addition, the operator in window No. 15 is actually a real vixen!!! He's rude, scandalizing, and won't sit in the workplace for an extra minute!!! And it makes a lot of mistakes. He can tear off an already glued barcode from a registered letter and then glue it again, spending time on it, he can write a building three times in a row in a newspaper subscription instead of an apartment!!! The horror is not an employee!!!! Where are the bosses looking!!! Anyway, they mock me here - they don't want to get a discounted subscription - my mother is a pensioner, 74 years old, and her legs hurt! So these weirdos at the post office demand that she personally go to them with a pension certificate to subscribe!!! Are these would-be employees normal at all or what?!!! What kind of bullying is this?!!!! TAKE ACTION!!!
And as for money, we are just fine with cash payments, since my mother and I do not use cards at all - the pension was received - we immediately cashed out and use only cash!!! Follow our example!!! But no one will calculate the card, and there is nothing to steal from it if everything has already been cashed out. That's it!!!
In a word, "Main Post Office"!)) convenient location. A large number of services provided. Until recently, it was very difficult because of the large number of people. Now, responsibilities and premises have been redistributed. It has become much more convenient
I was in Donetsk for work, I had to send a package. The last time I saw such a bastard was in '91.
Everything is on paper, queues, they don't take cash, the tariffs are comparable to shipping from Chukotka, everything was turned out of the box for inspection like in prison, poor residents of Donetsk! As a result, the parcel arrived to the recipient opened, the item is broken. The claims were answered:" We have our own post office and our own rules, go to Russia."
I was thinking, where would I tickle my nerves?- I found it! The Donbass Post Office is a cave of otherworldly creatures who get high from people's worries. Fearless and senseless.
When will employees start working, if not in a human way, then at least in compliance with the standards. Otherwise, it is mandatory to check your passport twenty times when issuing it, but it is not necessary to issue parcels promptly and without drinking tea in the back room for 15 minutes.
Judging by the Donbass mail, the DPR is NOT RUSSIA. Or maybe 10 years late.
That's how good everything would be, a beautiful building, the staff are trying, they worked even during the intensification of hostilities, but there are big questions for the leadership. Almost the entire city has switched to paying with a bank card and only at the Post Office do questions begin with cash and the search for change. Well, hello, dear leadership of the Donbass Post Office, in what century are you sitting and why don't you want to give up cash? It's terribly inconvenient.
The golden standard of service quality in Donetsk. Gubenok E.I., a post office employee, took 55 minutes to receive four letters (coupon OP97 was issued at 15:43 and receipt at 16:35). Communication was built through the "lip". They demanded a power of attorney to send the letters, the additional information on the envelope was ruthlessly crossed out, they demanded a passport and refused to accept payment by card.
When sending the parcel, the girl said that they did not have an adhesive tape to attach the accompanying information to the parcel. She told me to go down to the passage next to it and buy it myself.
This is a normal service.
Rarely do government organizations get a high score, but in this case everything is deserved. A large spacious room, there is not only where to stand, but also where to sit. The service is fast, through the terminal. A separate room has been allocated for parcels
This mail is straight from our past. The years around the 00s.
All the pleasures: a lively queue; diligent, but very long registration of any service; lack of Wi-Fi (although it is promised on the door); absolute indifference of employees to customers; if lunch according to the schedule comes, according to the employee, earlier than it is possible to serve the client, lunch will start earlier.
Of the advantages - all the same, although very slowly, but the services are provided; some of the work can be paid by card (but some - strictly in cash!); decoration of the hall during childhood.
If you are here, keep in mind that what in the rest of Russia will take you fifteen minutes, here it may take an hour, two, three... Or you may not make it to closing time!
Filial hell on Earth! Tariffs are 80% higher than in Russia! They gut parcels when they are sent. Some kind of local monopoly... turned the post office into someone's "small business".
The service is unhurried. But if you don't hurry anywhere, on the part of the staff, everything is fine, attentive and polite. The procedure is as follows: you came, received a coupon in the terminal, you wait for your number to be on the screen, you wait for the number to be invited to the window, then you go to the reception-issue window, present the document, make out.
The state-owned enterprise "Donbass Post" is popular among the population of Donbass. The company is engaged in the forwarding of postal goods, letters, parcels, to all points of Russia.
The work was adjusted, the commission for the payment of communal services reduced the queues, legal entities began to accept separately from individuals. Parcels and letters (receipt) were separated from the main hall. When they stop selling sprats, it will be like the post office.
The Central Post Office of Donbass, convenient location, can be reached by bus routes No. 2,10,17,37,77, tram No. 1. Provides all types of postal services. The staff work as quickly as possible, the hall is clean and has air conditioning.
Hello everyone This is our home post. The staff are well done, fully aware of their work, all in shape and polite. It's nice to talk to people like that. Near the entrance and inside the room, how many times have I received parcels and never seen garbage.
The Donbass Post office was very disappointing. I tried to send a parcel to Moscow, I brought it in my microwave box (I also sent things from Moscow to my mother in it)- they said a box with inscriptions, logos is not allowed. There should be an absolutely clean box without any inscriptions and logos. OK, I say, give me your box-I'll repack it. "We don't have packaging containers" Suggested that I go to the store, buy a sugar bag and send things in it. SHTA? What does this mean at all??? The hotline did not help me solve this issue in any way. With all this, on the mail's website, information about what kind of packaging should be hidden somewhere in the internal tabs-I had to specifically look for this information. And another joke - they didn't give me a pen to make out of scotch tape so that it would be convenient for me to carry the box home in Moscow. What is this all about??? Have you ever heard of such a word as customer orientation? Or is the main task of the Donbass Post Office to make it as difficult as possible for the client to receive the service? In general, there are more questions than answers. I still had to get out and loosen my box, turn it inside out and re-fasten it (by the way, this is advice from representatives of the Donbass post office when I spent three days on the hotline). Tip top👍 And now let me give you some advice - provide your offices with packaging containers and packaging material since you have some interesting conditions for sending parcels. Thank you all.
It takes a long time to wait for a parcel, even if there are no people.
But people are almost always there, so it takes about 30 minutes to pick up a parcel. Go either to the opening or to the closing
A beautiful old building, but absolutely terrible renovation inside. But not only that, this building was taken and closed with absolutely tasteless and terrible clapboard, which ruined a beautiful building in the very center of the city, thereby disfiguring the entire surrounding area.
The service is at the highest level! The waiting time is minimal! The staff is friendly! Everything is clearly and on time delivered with parcels! A lot of things are available from the literature)
Everyone can scold the mail, but you also need to praise it!!! The main post office is open, and they also accept passport documents. There was even a courier in Donetsk! The best index search service on the site is much better than that of the Russian Post. Thanks to the post, the queues have been reduced recently. Minus- the electronic queue is not working, I hope it will be fixed soon.
I sent a parcel from Engels to Donetsk on December 19. On December 21, she was picked up from Rostov and on December 23, she already arrived at the place of delivery in Donetsk.
I want to point out. that it is very fast.
Awful. It was the first time I sent a package. Two and a half hours!!! There were 3 people in front (one receiving and two sending). There are three windows and huge queues under each one.
There is no complaint against the staff, two very pleasant girls work in the department to which I belong, they will always answer and help, they work to the maximum of their capabilities, given that the department is small and there is only one operator, it is very rare to get into a long queue. At the central office, of course, it is more difficult, there really are not enough employees, and the queue may be delayed. In general, I can offer anyone dissatisfied with long queues to get a job with them, this will greatly help in solving the problem with the queue) I often send parcels, and if you carefully read the procedure for sending them, there are no questions, yes, this is not a quick process, but it is there, and it's already cool.
I looked at the reviews and I agree with them all.There really is not enough staff, but the reason for the lack of grip is not so much the war as the PO, and the requirement from an ordinary employee is just tin.At this time, there are very long delays with parcels from Kuibyshev, after the status delivered to Aliexpress, the order is automatically closed and you have 15 days to check the goods, my order fell under the referendum and I received it after 15 days, the goods are fragile, in general, I got a total of 9000 rubles. After the Referendum, they began to have an emergency that I already had so many nerves and blood that I had no words but only angry emotions, and most importantly, the operator from 450 could already see that she answered rudely and casually kicked off her nerves.
Long queues, not all windows are working. I sent a registered letter within 6 hours!. I took a turn at 10 o'clock, the turn came and sent the letter at 16 o'clock!
Previously, there were few operators and many visitors . It seems to be better now. Thanks to opc1, I made so many orders with Ali.
Offer , set up automatic delivery of parcels . It will be convenient for customers
With the whole range of services, from insurance to starter packages, they demanded a box to send the parcel, to which I reasonably offered to sell it to me, and it turns out that they do not have them. I had to go home and make an ordinary cardboard box on my own. It is a pity that they do not have the basic things that accompany postal services....
Why do these organizations still exist at all (((( Everything is so slow....There are a lot of people, one person accepts!!! We stood in line twice and never received the parcel. Now they will send her back
Parcel tracking has not been working normally from the very beginning. I.e. from Kuibyshev. The parcel unexpectedly pops up in tracking only when it is already at the Post Office (and the support says "all parcels are in the sorting center, they are being delivered"). The sorting of parcels itself can last more than 2 days!!!
On their website there is an advertising phrase "Register
to save track numbers", But this is also nonsense. It does not allow you to add a track number yourself somehow. It only remembers the last few of the entered ones (at the same time, the parcel must be tracked in the DPR, otherwise it does not remember anything), and at the same time there are no e-mail notifications about the status change, or at least some other functions are not provided.
In addition, for some reason, the post office staff tears up the package of parcels, but they do not make an autopsy report. To all questions about their interaction with the Russian Post, they say "we are another organization - go fuck yourself." They demand to write a tracker on paper "so that it is easier for them to search," and they search for parcels for a very long time.
The site is not working, it is not possible to download and track the track number. It's complete nonsense, at least they used to post in the VKontakte group that cars arrived from Kuibyshev, now it's quiet! You have no idea where the packages are! SMS messages come from Kuibyshev that your parcel has been handed over, and that's it, wait for a miracle when it shows up at your department!