According to the Decree of the President of the Russian Federation dated 09/18/2023 No. 695 "On the presentation of information contained in identity documents of a citizen of the Russian Federation using information technology", a passport provided through the Gosuslugi mobile application is a document confirming a person's identity. It is very bad that the employees of OPS Novy Svet do not improve their skills and do not know about the existence of such a regulatory document, but simply prefer not to serve the client.
The girls at the post office work well, but their turnover is terrible. It's understandable- the salary leaves much to be desired!
Once I had a little misunderstanding with them, but I came five minutes before the end of the working day... In short, by the end of the day, nerves were shattered on both sides)))