According to the Decree of the President of the Russian Federation dated 09/18/2023 No. 695 "On the presentation of information contained in identity documents of a citizen of the Russian Federation using information technology", a passport provided through the Gosuslugi mobile application is a document confirming a person's identity. It is very bad that the employees of OPS Novy Svet do not improve their skills and do not know about the existence of such a regulatory document, but simply prefer not to serve the client.
The girls at the post office work well, but their turnover is terrible. It's understandable- the salary leaves much to be desired!
Once I had a little misunderstanding with them, but I came five minutes before the end of the working day... In short, by the end of the day, nerves were shattered on both sides)))
What to advise if there is no boss, and who put a young man at the checkout, because he is not literate at all, or put someone who came, there is no choice!