We stayed at the hotel from August 30th to September 2nd. When choosing a hotel, we were primarily guided by the first coastline and the presence of a swimming pool. In addition, I was pleased with the availability of three meals a day. I can say that we did not lose at all. The hotel is wonderful. It stands right on the shore in a very beautiful place, next to it there is a bike path along which it is very convenient to walk to the center. The pool is located in an adjacent building, it is divided into children's and adult. In addition, there is also a sauna and a hammam. We really liked it. The room is clean and very large, we specially chose a bigger one, as we were traveling with a child and wanted him to have space for games. As a bonus, we got a magnificent view of the lake from the window, which pleased us every morning and every evening. I would like to say a special thank you to the hotel staff. All the staff are very polite, competent and friendly. Thanks to the girls from the reception, Larisa, Irina and Amina for their help and answers to all our questions. I also want to say thank you to Nina, the girl from the restaurant, whom my son just fell in love with, and who greeted us every day with the same warmth and cordiality. By the way, the food in the restaurant is just wonderful, and the portions are noticeably larger than in many other Borovsk hotels. We couldn't even eat the fish we bought at the bazaar, because we were too full and satisfied after dinner. We will definitely come again and recommend it to all our friends.

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Артём С.

Level 6 Local Expert

The hotel is part of the Bereke-Burabai chain. The hotel is good. Excellent breakfasts (for those who managed to make it by 9.30). A good pool and a tolerable sauna in the neighboring elem+. Disgusting hammam. But minus 4 stars, as promised, the hotel receives Larisa for the administrator, who received us on July 10 and saw us off on the 13th. I booked the suite 3 weeks before arrival. The room was not ready for our arrival. At +35, I wanted the air conditioner to work, but, according to Larisa, it (by the middle of the season) It has not been serviced yet. Larisa suggested pulling the curtains and opening the windows instead of air conditioning. The girl sent by Larisa could not find the remote control for the air conditioner. This was not surprising: the consoles were of a different brand. The master sent after that twirled at his temple, reported that everything was working, and did not appear again. We've come to terms with the lack of air conditioning. But on the night of the 12th to the 13th, due to his absence, we had to listen to the broadcast of a football match, which turned into a lack of sleep before the road. On the 13th, the same Larisa saw us off. She complained about the stain on the towel ("This is my job, you are obliged to compensate for the damage, the towel must be white"). She was not confused by the lack of soap in the room at the time of check—in, the lack of a belt in one of the bathrobes, the lack of air conditioning, a torn sofa, a hole in the parquet covered by an asymmetrically shifted bed - this It's not her job. She did not respond in any way to the offer to make a discount for the lack of amenities or to change the room. It is for Larisa's "work", as I informed Larisa, that the hotel receives 1 star. Such administrators should not work in hotels.

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Veronika

Level 9 Local Expert

I had a rest in July. You need to ask for cleaning, and even toilet paper. that is, they believe that 1 roll per day is normal for 4.? And so it is ideal for a family holiday.

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Grand Hotel Burabay

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7 reviews