How can you ruin a beautiful place with a bad organization ? We had a banquet, invited guests from another city, ordered a room in the imperial and the chalet, at 17-00 check-in, there was a queue of 20 people at the reception. We went to the banquet , returned at 19:00 to get the keys to the room , but the queue is the same . We returned at 21-00 and here is the most fun , but there are no rooms and it was not only with us . They did not find our reservation, although they booked on their website and immediately paid for it. People with children, but they don't have rooms.