Grandmanar
13 reviews
December 11, 2024
I understand the dissatisfaction of many with the delivery time and so on, but in defense, I will say that thanks to the reviews, the expectations were minimal and I was ready for delay or something else, but nevertheless the bed was delivered only 4 days late, the assembly took a maximum of 10 minutes and at the exit I received my long-awaited bed.
For future buyers, I just want to say that the manufacture of a custom-made bed is 2 months, delivery can be delayed for a minimum period, so you need to be ready for this, but the beds themselves are gorgeous. I went around enough stores, but I decided to buy from them anyway.
For the bed 100/10, for the guys from the delivery and assembly 100/10, for the girls at the point of sale 100/10, for the 4-day deadline 9/10, because I was ready.
Do not be afraid of the rating on Yandex, but just build less expectations, you will receive your product anyway, not day in, day out, well, in a few days, but it's worth it.
PS It is worth saying that I was delivered a bed in December, kind of conditionally right under the season of New Year holidays and so on, there may be a lot of orders, but 4 days is nonsense.
See original · Русский
1
December 20, 2024
The point of sale is great. The delivery and assembly service is below the baseboard. All combined - only the minimum score. My bed was delivered from the third (!!!) attempts. First, the delivery time was set for Tuesday, December 17, 2024 from 18 to 23 hours. As a result, no one came. At 23.45, they started calling and promising to bring them tomorrow. They brought it the next day. But they mixed up the mattress base in the order. They promised to give me a hasty ride on the same day until 21. At 21 they promised me to be sure to wait until 23. As a result, they were brought in at midnight and the installation was carried out at half past one at night! The result has been achieved, as it were. But in general, I cannot agree that delivery and assembly at midnight is the norm. Rather, it indicates a lack of logistics planning and order formation. I consider this approach to the work of the delivery service unacceptable
See original · Русский
1
October 28, 2024
If you plan to order furniture here, please think a thousand times.
The logistics in the company is not thought out from the word at all. We received information twice about when the furniture would be delivered, and both times we were told that the car had arrived, but our furniture had not been delivered. When you call to figure it out, managers are rude, they offer to contact specialists, for example, a psychologist)) when I quickly explain the essence of the situation, without hitting me, the manager tells me: don't talk, calm down, the full moon affects you so much. After these phrases, the usual communication ended, every call is a quarrel. She asked to return the deposit and give up the furniture, the answer is: your right, refuse. I ask how to return the prepayment, the answer is: search the Internet. To be honest, I'm not that shocked, I'm discouraged by this attitude. The manager also showed that the prepayment of 500 rubles is small, why worry. She just laughed at my argument that I was worried not about the prepayment, but about the sofa.
Delivery is a separate song. From 18:00 to 23:00, and it is unclear when he will arrive. Is it possible to get a phone number to contact the courier? - No, we don't have any numbers.
In general, if you want problems, then feel free to order)) if you want high-quality furniture, pass by and don't waste your time)
See original · Русский
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January 11
I collected beds for 400 and 700 rubles from other manufacturers, but this bed for 1800 is just a quiet horror, the whole curve... The corner inserts are made so that when they are installed, the entire structure bends and the niche stops closing normally and catches everything in a row, the niche rattles and is structurally made so that it does not open completely, because it rests against the crossbar...the smell of wood is present already 2 months after the purchase, the other day the niche lifting gas lifts failed, I do not recommend it at all!
See original · Русский
July 18, 2024
I ordered one large double bed, one corner and one as a sofa, with two armrests. I liked everything, the consultants were friendly, told and showed everything. They were manufactured and delivered on time, according to the contract.
The furniture itself is of high quality, sturdy, heavy and smooth. I assembled it myself, all the holes match, the assembly is not complicated. The only note is to the content of the assembly instructions. Some points are not described at all, but in general everything is clear.
See original · Русский
2
June 12, 2024
I ordered a bed and a mattress at the Hearth Home shopping center on the 1st floor in Grandmanar. I thank the consultants Tatiana and Elena for their professionalism. It was nice that the order was ready ahead of the deadline specified in the contract. The guys who collected everything quickly gathered, politely communicated. I am very pleased with the quality, I sleep great! I am somewhat surprised by the negative reviews on the Internet.
See original · Русский
1
April 29, 2024
I do not recommend this company, the consultants are not friendly about anything, they discuss the financial situation of the client behind his back. We wanted to buy furniture from them, but we came to our senses in time, because they do not inspire confidence
See original · Русский
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May 19, 2024
We ordered a bed for the child, the delivery period passed and nothing happened. No one contacts and they refuse to return the advance payment. Sellers abruptly lose their friendliness and just rudely kick back.
See original · Русский
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December 24, 2024
The beds are gorgeous, we stopped at this particular store and didn't regret it.
See original · Русский
August 10, 2023
We bought two beds and two with adventures! In the first, the lamellas were of poor quality, which, after a month of maintenance, caused damage to the mattress. And the second bed did not come as a set, the remains of the bed could not be found in warehouses for a long time!
And in general, there is no service! Recently, I turned to both the seller and the intermediary with a request to replace the legs and of course I was sent! And so the furniture is not the worst, but the quality of service and all this hassle is not fun! Therefore, I do not recommend buying anything there
See original · Русский
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March 4, 2024
Zero customer service, left a complaint about a low-quality part in the bed , no reaction, this led to the fact that the delivery was delayed for more than 2 weeks
See original · Русский
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July 26, 2023
Avoid this charade.We bought a bed, two armchairs, two bedside tables and a bench for the bedroom.3 years have passed and now you either need to change the upholstery on all products, which is very expensive, or everything is in the trash.The upholstery was all peeling off, the lifting mechanism in the bed was changed for six months, all the slats were falling off.In short, wasted money.
See original · Русский
3
November 13, 2020
Well, like many people, I read the reviews only when I decided to leave mine. Do not repeat the mistake, read the reviews in advance and avoid it.
I have no complaints about the beds, no complaints about the girl employees at the points. But there is a huge claim to the logistics of this company and to the management, or rather even to the attitude of the management to the client.
When ordering delivery, be prepared that the deadlines will be disrupted due to defective fabric / fabric delivery or something similar. Logistics works so that delivery and assembly takes place only after 18:00. Our order arrived at 23:10 at the apartment in which we do not live yet (we had to go to meet the order at night). By the time both beds were lifted, by the time they were assembled, it was almost midnight. As you know, for an adequate person and his neighbors, this is not the most pleasant activity. We have already heard from the neighbors. At first, we complained to the deliverers themselves, but as it turned out in a conversation with them, they are also not happy with this model of work of their company and the management as a whole. And that sometimes they finish deliveries after 1 a.m.! Think about whether you want such a "customer-oriented" service.
By the way, the order did not arrive in full - 1 element was not delivered due to defective fabric! An attempt to find out something about another delivery from the management on the phone in the morning and corny to hear an apology about this one was not successful. Instead, my wife heard an offer to seek psychological help.
One piece of advice, do you want good service and whole nerves? It is better to avoid their points. Well, the employees of the company who communicated with us and expressed their concern about the situation - patience and find a job with more adequate management as soon as possible.
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