An amazing hotel. Everything is cool: the rooms, the views, the design, the beautiful large pool inside. Super warm outdoor jacuzzi pool. The breakfasts are very tasty. The service is excellent.
Disappointed with the rest🥲
Very poor management at the hotel, absolutely boorish staff, restaurant prices are 2 times more expensive, not an adequate price for drinks, mediocre spa. The first time I was so disappointed in the hotel, everything is beautiful in the pictures and the reviews don't seem to be bad, but the rooms are small, with Ikea lamps, without a hood, windows don't open, a hotel with such rooms, poorly cleaned and managed is as much as 3*. Not a convenient entrance on a slippery steep, rubbish-strewn road, spontaneous Parking.
Be prepared that you will be kicked out of the spa area, show the clock that it's time for you to make comments. This is the first time I've met such a traveler with experience. Which was so not cozy and so NOT hospitable. It is not typical for Georgia. I do not recommend it!!! It's not worth the money! Of the advantages, there is not a bad lobby and a swimming pool on the street, which is in the spa, but there is disgusting staff, as in the USSR in a boarding house.
Before that, KAZBEGI Rooms were heaven and earth. Perfect rooms, gorgeous views, lobby, spa with mountain views and well-trained staff, reasonable prices and very tasty breakfasts, the price is 20% cheaper.
The first impression of the hotel, I want to leave right away!
The lobby on the floor is very dirty, the door is shabby, and the room is not very clean either. There is no noise insulation at all- there is such a gap under the door that we can hear everything that happens in the corridor.
They went to the lobby bar to get the menu themselves, sparkling wine was brought already open and warm, again I had to go for ice myself. There are a lot of dirty tables in the restaurant and they don't get cleaned for a long time, you have to wait a very long time.
The hotel objectively does not correspond to 5 stars.